National Grid Avis 84

When Management and ‘feet on the ground’ give you conflicting information it doesn’t give you any confidence in a corporation - which should speak with one voice.

An excavation in April at my home - of 35 yrs - revealed cables under the lawn in my garden. These were not just servicing my home but that **next door**!! Whilst we could advise National Grid that a pole showing on their plans was removed in October 2003 by the then East Midland Electricity they had no record of it - as such information wasn’t recorded at that time.

If I may offer feedback to the ‘Team Manager’ I spoke with on 26 May, do try to have empathy with your customer’s plight as it is your role diffuse a situation when your customer is stressed … not to exacerbate the frustration. **Remember, my electricity bill includes a service charge for your cables!**

Finally, as of 8 August a new supply is now connected (a big THANK YOU to the’Wayleaves’ Department for driving this for me).

Seems like every time I attempt to make a payment I have and issue with the site. Never explaining why, just "
Oops. Something went wrong. Please try again later.' and i feel they purposely do this so you fall behind and get a late fee. I cannot call right now because it midnight. But i have a long day and week and easily cant find time to sit on a call. I pay all my bills online or automatically but this company makes it so difficult!!! I am extremely too busy to keep contacting them monthly. Very poor

Brilliant Service replacing a pole hit by a motorist. They had the right equipment and people to quickly replace the pole and restore full service to the area. Despite being very busy on this complex task, one person took the time to discuss the event and provide information. The notifications - as we are on the priority service - were excellent. Timely and informative, including a phone call to ensure we were managing OK during the power outage. Thanks, team, for keeping us ‘powered up’.

THANKS FOR AN EFFICIENT REMOVAL OF SOME UNSIGHTLY ELECTRICITY POLES FROM MY PROPERTY SOUTH GLOUCESTERSHIRE. EXCELLENT WORK CHIPPING SODBURY.

Lousy service, terrible service repairs and outages, horrendous customer service, insanely high prices... EVERYTHING about this company is rotten, here in Central Massachusetts. Tesla says, 'Shame shame shame.)

Superb customer service from your chap Ryan. Please let me know how to give you reference numbers confidentially so that that my feedback can get back to the right people - not only Ryan, who was oustanding, but also the site team who were so incredibly responsive.

Hi my name is Mr holt from Nottingham I just like to say thank you to the dig team and the engineers that came to my house on a Thursday to replace my electrical cable in my front yard I was at work my wife said they were very respectful of the property and professional and to Craig Spencer who organised it all thank you very much guys

I rarely write reviews but in this instance I felt it necessary. Our electricity power dropped at about 4pm, after doing internal checks with no joy I called NG to report fault at 5pm. Details were taken efficiently and within an hour a engineer arrived. He was very efficient and located the fault that was an overhead cable issue. He arranged for other engineers to fix the problem who arrived promptly and fixed the problem and we had power by 9pm. We live in a village that is fairly remote and considering that, everything was sorted promptly and with minimum fuss. Great job done by both sets of engineers.

We had a power loss yesterday at 10pm. Within 20 minutes of our phone call to British gas ( our provider ), a national Grid engineer arrived. He did a quick check on our outer box unit and called the appropriate engineers for the problem. They had to collect a Large generator from 20 miles away from us. They arrived with the generator promptly, and we had power by midnight. They returned today and after a lot of investigating, then digging. Located the problem and resolved it. The team were excellent and polite. Great experience in Warwick, well done!!!

Typical of a medieval monopoly abusing anti social utility, run by job for life ‘mates’ devoid of any civic pride or duty.
A large ‘Profit First’ corporation, living on the back of convenient status quo regulations and permits, exploiting at the cost of safety and the communities that they should be protecting and serving.
All down to acute failure at the very top, a culture of instilled neglect and compromised civic pride, an environment of profits and personal remuneration over customer care, health & safety and caring for the communities that they serve.
Shameful leadership,

In 2016, through National Grid we were referred to Mass Save for an energy audit. Homeworks responded and we were thrilled with the education and service they performed to help two elderly and disabled seniors save money. We have central air throughout the house with the exception of one room added on afterwards. This 10X12 room required a separate unit which we purchased through Homeworks. Homeworks installed a "Fujitsu" split system. We live on the coast and according to other heating/cooling companies "Fujitsu" is not recommended for coastal homes because they rust out and become inoperable in a relatively short period of time. We are proof of this as our unit has had numerous service calls and each one we were told to replace the unit because it is inadaquate and runs poorly. The person from Homeworks who initially sold us the unit has been fired from Homeworks curiously and Homeworks no longer installs "Fujitsu" units. Interestingly after all this time going back and forth with all companies (National Grid, Mass Save, Homeworks Energy, Abode Energy and others) we have been offered a 10% DISCOUNT off a $199 contract going forward for them to maintain a unit which neither heats nor cools. This ridiculous offer ($19.90) did nothing but make a bad situation worse. We are elderly and on a fixed income and after 6 years we have been told there is nothing more anyone can do for us.

They are my only choice for an electric company and are therefore extremely expensive. Other than that, they do a good job

National Grid continues to be a burr in the side of small business. While on some occasions dealing with the company can be routine, there are other times--when, for example, the simplest request-can turn into a laborious, painful, time-consuming nightmare.

Case in point. Establishing electricity in company name today. The process at an existing property with numerous accounts already live. Such a routine request, if efficiencies were in place, should not take more than 20 min to effect. National Grid continues to need a serious makeover at its consumer-level and should be denied rate relief until it re-imagines itself.

On Monday night we came home to a strong gas like smell. (That afternoon we had a service carried out by British Gas) So we instantly thought its got to be the boiler. We noticed the pressure had gone and it was in the 'red zone'. Immediately called BG they put us through to Cadent who were amazing the lady at the call centre she explained what to do and her instructions were clear. 45 minutes later 2 men arrived - done in-depth checks around our home. They were really friendly gave us advise on what to look out for. They reassured me everything was ok explained what they thought it was etc.. I couldn't be more happier. Service as it should be :)

Computer system screws up, sets me up for disconnect even though bill was paid well before due date. Had to wait 30 hours for reconnect. Zero customer service, said they have 24 hours to reconnect from time I called in. I find this unacceptable for something they screwed up.

I would like to review this company,but dont want to be even more bullied and intimidated, and have what few of my rights are left taken away.
OOPS I have said too much,I can almost hear the memo's being typed