National Rail Avis 

Most days of the week guaranteed cancellations. They take your money and don’t give you refunds. Today I brought a ticket from Stoke to Manchester as I do 6 days a week and got to the train to be told by staff it’s been cancelled as the train hasn’t been cleaned from over the weekend and is full of glass and sick. A refund cannot be issued as the ticket has been scanned going through the barrier, the woman conductor said it’s just the way the cookie crumbles. Completely unprofessional attitude I loose so much money each week though cancellations. Almost £450 a month with trains I spend! Cancellations are guaranteed weekly. It needs to change now !

Trains in India are better and cheaper. How dare you charge people so much money per ticket! Unbelievable prices where is the money goes? Private pockets? This service is third world country shocking to think that this country was once upon a time an empire!

I would give no stars if I could. National rail is a national disgrace and every government that lets it continue is a joke. Train delays, train cancellations and a service which has hot worse year on year from Redhill to London for the last ten years. Anyone involved in this travesty should be ashamed.

New app beyond awful. Regularly locks up, information is difficult to access and the it’s appears very slow when trying to gather info. Overall a massive backward step

The new national rail app is totally useless, it's clunky slow and crashes, the functionality of the previous version was far superior. When you click view journey details it often does nothing and when it does it's extremely slow. There's no option to look back on live departures anymore which may seem irrelevant but if you'd already started a journey from somewhere it was useful to quickly get the calling points and times. If you're at a station you can only look from the next 15 minute period forward. It seems more biased to selling tickets than keeping the traveling public informed. Please just sack the person responsible for pre launch testing and give us the old one back, it worked

The new app is useless. It doesnt work properly and it is really difficult to add railcard to it. Does not download to PC So many things wrong with it. Just change it back to the old one which worked fine. Please please listen to your customers. Not disabled friendly

Not disability friendly. Most lifts are always out of use, can’t walk up stairs so have to ask another passenger to get me up the stairs, the amount of money you all get paid each year you’d think a simple thing like a lift would be working. Don’t even get me started on the missed transfers because we’ve sat on a red signal for no reason. I started a new job 3 weeks ago and mostly every morning you’ve made me late. I give you £280 to go 17 miles a month. Absolute disgrace of a railway service.

6 trains cancelled travelling since 10am from Guilford to Cheltenham, now 4.15pm. The ones that do arrive are only 2 carriages. Worcester Parkway with no working toilet and stuck there for 2 and a half hours. System is completely broken - avoid the trains if you can - don't give the b*****ds any money if you can avoid.

The new app is useless. It seems to have been designed by people who don't use the train service in this country. So many things wrong with it. Just change it back to the old one which worked fine. Please please listen to your customers.

The new app is awful. Just can't get on with it at all. The old one was very good and useful. This one is impossible to use, can't see anything when my keyboard comes up. Complete waste of time.

The old app worked fine. Now it's been changed to an abomination. Get rid of this rubbish and change it back!

I went for some assessments and I have foto say I was not impressed with the superficialness of the interviewers and assessors , telling me I've really done at the interview and going to the point of even asking where I'd like to work ...On the tracks or with the signalling .

Then only to be told in an email that I was unsuccessful. Do not bother applying to this company .

What an earth have they done with this app ? It is no longer fit for purpose. Who tested it ? It looks like it was t tested by real end users

A truly appalling station with the worst kind of staff I have ever witnessed in my life. No trolleys or assistance with a large bag. I did ask if someone could assist me to carry a hold all as I'd just come in from Heathrow but they just laughed in my face. On other occasions I have asked basic questions at the ticket office and the staff in there are even worse. Rude, sarcastic and very upset when you disturb them on their handsets.
You would think that this government WANT folks to use trains more because they certainly hate people using cars but no, they have made train journeys into a horrible experience so best avoided and its better to check out the car pooling/sharing apps, where folks can hook up and join together and travel at a very reasonable price
rate together

The new enquiries app is hopeless.
I can’t see earlier trains to get an overall picture of the current service.
Like a lot of travellers I frequently use a range of stations and have to type them in each time.
It’s much harder to keep track of connecting services or plan for problems ahead.
It takes ages to look ahead to plan travel later in the day particularly at busy stations eg London Terminals, East Croydon etc
I would suggest that these represent the core functions of the app for most users.
I understand that these things need a new look occasionally but why would you remove ease of use and functionality.

Absolutely garbage. Go back to the previous version. Please.

Worse app ‘update’ I’ve seen - removed some really useful aspect of the old app and added far more unnecessary and unhelpful aspects. Confusing and painful to use.

The new app is terrible and unusable. You now have to scroll to see more than one page. Impossible to plan when you can only see one train at a time. How do I revert the app?

Diabolical. Disgusting. Vermin.

I work for the railway, commute 100 miles on 2 different operators & use NR information every day to manage my own journeys and help customers manage theirs. Wearing railway ID, (especially during disruption) is like driving an ice cream van on a hot day - everywhere you stop there’s a queue, but I’ve never minded because I’m proud to be able to help anyone I can, it’s my job. I don’t care that the old app wasn’t exactly a looker, it worked! Up until a month ago it was super useful, enabling me to gain quick access to information & fill the gaps left by the CIS displays & incoherent announcements. Now somebody who isn’t very good at their job is making me worse at mine, unacceptable.
Read the feedback and get rid of this abomination. Quickly!