Nationwide Trailer Parts Ltd Avis 

Good quality product delivered on time for a good price.

Title: Wrong Order Sent Twice and Shockingly Unprofessional Customer Service

My experience with this company has been nothing short of appalling. They dispatched the wrong order to the wrong people not once, but twice. After repeated mistakes on their side, I was only told afterwards that delivery would take 3–4 days — something I was not aware of when I made the order. To my detriment, I needed these parts for the weekend. Because of these errors and delays, I had no choice but to cancel the order.

What happened next was unbelievable. Their customer service advisor/manager, Matt, became rude and confrontational the moment I explained why I needed to cancel. Instead of acknowledging the company’s mistakes, he accused me of being rude to his member of staff. He then told me I “need to look in a mirror,” which is an outrageous and deeply unprofessional thing to say to a customer. When I ended the call due to his behaviour, he called me back only to call me “childish.”

This level of disrespect is unacceptable. No customer should ever be spoken to like this, especially after the company has made multiple errors. Sure, I was angry — I received a part that I did not need and that was meant for someone else. I made that point, but they didn’t seem bothered. They just tried to say “we all make mistakes.” Yes, we do — I made one too — but there is absolutely no way I will ever accept being told to look at myself in the mirror by anyone. The fact that they behaved like that made me even more angry, and on top of that, there is no way I will ever order anything from them again.

Poor communication, repeated mistakes, and shockingly unprofessional behaviour from staff — I strongly advise others to be cautious before placing an order.

Good quality products, competitively priced with short lead times.
As with many things in life, you don’t discover the quality of service until there is an issue. In my case, they went out of their way to resolve a small issue and that is worth everything to me. Thoroughly recommend!

Ordered Part At A Competitive Price. Fast Delivery Kept Informed Of Order & Delivery Timeframe

#1. Really great product.
#2 Five Star service
#3 Easy to navigate website
#4 Reasonable price structure
#5 Fast despatch and top delivery service.

5 great reasons for a five Star review... quality product That serves a real purpose That WORKS!

Sadly we reviewed previously with 5 stars but sadly as soon as we have raised a complaint about a product your just met with zero customer service. Just like they aren't bothered neither are we. Plenty of other companies offering the exact same products so we will spend elsewhere.

It was easy and fast. I received my parts at the time they said I would.

Order arrived a day early was amazed with the service and speed of delivery will, def use again

I recently purchased spare parts for my tail lift from this store, and I couldn't be more pleased with the experience. The quality of the parts is excellent, and the service is top-notch. A special thanks to Brad, one of the advisers, who was incredibly helpful and went above and beyond to assist me. Highly recommend!

Really quick turn around and delivery thank you

Good prices, easy to order, and order received on time.

quick service, good product.

Fantastic service. Kept their promises will use again

They had the part I wanted in stock at a very reasonable price, I needed it urgently, they got the part delivered to me with in good time without any issues

Top quality parts at great prices and superfast delivery

Placed an order online. They messed up the delivery and it was actually delivered somewhere else. Customer Service was useless in helping track down the missing parcel. Months later, still never got my parcel.