Ordered 21st June,,found out by looking through websites that DHL supposedly recieved parcel 22nd & would deliver "today "23rd June . Checked again told it would be delivered tomorrow 24thJune. Jus... Voir plus
L'entreprise a répondu
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REQUESTED 20 WORKING DOG CHICKEN AND TRIPE FROM COUNTER . SALES LADY REQUESTED FROM BACK ROOM AS NOT ENOUGH IN DISPLAY CABINET. BACK ROOM STAFF CAME OUT WITH TOTALLY WRONG ORDER. I DECIDED TO T... Voir plus
Food arrived ontime, my lab is a huge fan of their food!! Licks her lips and does a little side to side shuffle just as i am about to put the bowl down. Although she is a lab she used to be fussy ove... Voir plus
L'entreprise a répondu
Great product, quick delivery and excellent customer service from staff who I believe do genuinely use the products with their own pets and can offer solid advice. The 1 kilo pack is split into 2 x 50... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles pour animaux
- Magasin d'alimentation animale
- Fabricant de produits alimentaires
- Producteur de produits alimentaires
- Fabricant de produits surgelés
- Animalerie
À propos de Natural Instinct
Écrit par l'entreprise
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
Coordonnées de contact
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, Royaume-Uni
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
4,3
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Super Food…
I started with my old lab who suddenly couldn’t digest kibble. She loved it and we had her for several more years. With a new puppy it’s straight on to it. She loves it and is beautiful glossy black whippet.
26 février 2026
Réponse de Natural Instinct
Hi Anne,
Thank you for your lovely feedback.
We are so glad to hear that your puppy is doing well on our food!
Please don't hesitate to contact us if you need anything else!
Kind regards,
Jamie
Maxs food
Max loves his raw food,always delivered very quickly, never having to worry about running our.
19 février 2026
Réponse de Natural Instinct
Hi Roy,
Thank you for the 5* review.
We are so glad that Max loves his food and your deliveries are always on time!
Thank you for your continued support.
Kind regards,
Jamie
Réponse de Natural Instinct
Hi Michele,
Thank you for your 5* review.
We are pleased to hear that the delivery was speedy!
Please let us know if you need anything else.
Kind regards,
Jamie
Helpful & knowledgeable telephone…
Helpful & knowledgeable telephone employee, prompt delivery
24 février 2026
Réponse de Natural Instinct
Hi Helena,
Thank you for your kind review.
We are glad to hear that our team are helpful and knowledgeable!
If we can help further, just let us know!
Kind regards,
Jamie
Great product
Great product, consistent delivery. Been with them 10+ years, very healthy dogs
23 février 2026
Réponse de Natural Instinct
Hi Mark,
Thank you for your kind feedback.
We are glad to hear that the product is great and our delivery is consistent!
Thank you for 10+ years of support, it means alot to us.
Kind regards,
Jamie
Issue with the Working Chicken
Have used Natural Instinct for 6 years. The recently delivered Working Chicken looked considerably paler than usual so sent photos and reported this to NI. Customer services assured me it was fine so fed it to my dog and a few hours later he threw up.
What is going on?!?
27 février 2026
Avis spontané
Réponse de Natural Instinct
Hi there,
Thank you for your feedback.
We are sorry to hear that the working dog chicken seems to be different compared to your usual order, this is something we are going to look into further for you.
One of the team will reach out to ensure we come to a suitable resolution.
Please let us know if you need anything in the meantime.
Kind regards,
Jamie
Easy to order
Easy to order, despatch and delivery were efficient. Arrived undamaged. Good quality
13 février 2026
product good as always just a shame…
product good as always just a shame about DPD deliveries lately. They either try to deliver to a wrong address or leave the food on my doorstep,not even ringing the bell even though I am in.
20 février 2026
Réponse de Natural Instinct
Hi Gerry,
Thank you for your 4* review.
We are glad your dog enjoys our food!
This is something we will feedback to our courier service to ensure that in the future this does not occur.
If it does happen again, please don't hesitate to contact us.
Kind regards,
Jamie
Easy to order
Easy to order, wide range of meat types. So far my dog is enjoying them and has not refused any meals to date nor any sickness currently. Fingers crossed we've found the right one for her.
14 février 2026
Does what it says on the tin
Does what it says on the tin. The total cardboard for delivery 👌. We get less brocken tubes overall vs the polystyrene box. Thanks
12 février 2026
Réponse de Natural Instinct
Hello
Thank you so much for your 5-star review!
We’re delighted to hear that you’re enjoying the product and that you’ve found our customer service and delivery reliable. Providing a smooth and dependable experience is exactly what we strive for.
We truly appreciate your support and look forward to serving you again soon!
Kind regards
Megan
Excellent raw dog food.
My dog loves this food.
Simple to order. Delivery as promised. Excellent thank you.
12 février 2026
Réponse de Natural Instinct
Hello Jane
Thank you so much for your fantastic review!
We’re delighted to hear that your dog loves the food, that’s the best feedback we could ask for. It’s also great to know that you found the ordering process simple and the delivery service reliable.
We really appreciate your support. Thank you again!
Kind regards
Megan
Réponse de Natural Instinct
Hello
Thank you for your review!
We’re really pleased to hear that you found the ordering process easy and the delivery prompt, that’s exactly what we aim for.
If there’s anything we can do to make your next experience a 5-star one, we’d love to hear your feedback. Thanks again for your support!
Kind regards
Megan
Réponse de Natural Instinct
Hello Liz
Thank you so much for your wonderful review!
We’re delighted to hear that you’re pleased with the quality and the quick delivery. Providing both great products and efficient service is exactly what we strive for.
We really appreciate your support and look forward to serving you again soon!
Kind regards
Megan
My new puppy Nellie really enjoys it
17 février 2026
Réponse de Natural Instinct
Hello Linda
Thank you so much for your lovely review!
We’re so happy to hear that your new puppy Nellie is really enjoying it, that’s the best news!
Wishing you and Nellie lots of happy mealtimes ahead, and thank you again for your support!
Kind regards
Megan
Happy to continue to use (have done for…
Happy to continue to use (have done for a decade or so) and happy to recommend
11 février 2026
Réponse de Natural Instinct
Hello Stuart
Thank you so much for your wonderful review!
We truly appreciate your loyalty over the past decade, that means a great deal to us. It’s fantastic to hear that you’re happy to continue using our products and recommending us to others.
Thank you for your continued support; we look forward to serving you for many more years to come!
Kind regards
Megan
Fantastic service
Fantastic service, no issues with deliveries, always next day, the dog is happy, we are happy, everyone is a winner!! Thank you!!!
17 février 2026
Réponse de Natural Instinct
Hello Jonathan
Thank you so much for your amazing review!
We love hearing that everything is running smoothly with your deliveries and that your dog is happy, that’s what it’s all about! If everyone’s a winner, then we’re doing our job right.
Thank you again for your support, it truly means a lot to us!
Kind regards
Megan
Order arrived on time
Order arrived on time, still frozen ready to go in the freezer. Good variety of flavours which my dog enjoys.
10 février 2026
Réponse de Natural Instinct
Hello Cheryl
Thank you so much for your 5-star review! We’re delighted to hear your order arrived on time and that everything was still perfectly frozen and ready for the freezer.
It’s great to know your dog is enjoying the variety of flavours too, that’s exactly what we love to hear! Thank you for your support, and we look forward to serving you again soon.
Kind regards
Megan
1st time raw feeder now a convert
Great product, quick delivery and excellent customer service from staff who I believe do genuinely use the products with their own pets and can offer solid advice. The 1 kilo pack is split into 2 x 500g smaller packs so you don’t have loads of defrosted product hanging around for days. My new pup wolfs it down.
9 février 2026
Réponse de Natural Instinct
Hello Leila
Thank you so much for your amazing review, and welcome to the raw feeding community!
We’re absolutely delighted to hear that your first experience has been such a positive one and that your pup is loving their meals (it’s always a good sign when they wolf it down!).
It’s great to know you’ve found the 2 x 500g split packs helpful too, we know how important convenience and freshness are, especially with a new pup in the house. And you’re absolutely right, our team genuinely use the products with their own pets, so we’re always happy to share real-life advice and support.
Thank you again for your kind words and for choosing us, we’re so glad you’ve made the switch!
Kind regards
Megan
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