Ordered 21st June,,found out by looking through websites that DHL supposedly recieved parcel 22nd & would deliver "today "23rd June . Checked again told it would be delivered tomorrow 24thJune. Jus... Voir plus
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Lisez les avis des autres
REQUESTED 20 WORKING DOG CHICKEN AND TRIPE FROM COUNTER . SALES LADY REQUESTED FROM BACK ROOM AS NOT ENOUGH IN DISPLAY CABINET. BACK ROOM STAFF CAME OUT WITH TOTALLY WRONG ORDER. I DECIDED TO T... Voir plus
Great product, quick delivery and excellent customer service from staff who I believe do genuinely use the products with their own pets and can offer solid advice. The 1 kilo pack is split into 2 x 50... Voir plus
L'entreprise a répondu
Had an issue more to do with the delivery of food than the food itself but the staff at Natural Instinct that I spoke to on 2 occasions were very helpful and dealt with the issue for me. A company tha... Voir plus
À propos de l'entreprise
- Magasin d'articles pour animaux
- Magasin d'alimentation animale
- Fabricant de produits alimentaires
- Producteur de produits alimentaires
- Fabricant de produits surgelés
- Animalerie
À propos de Natural Instinct
Écrit par l'entreprise
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
Coordonnées de contact
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, Royaume-Uni
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
4,3
Excellent
1 k avis
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A répondu à 98 % de ses avis négatifs
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Réponse de Natural Instinct
Hello Kay
Thank you for your review! We’re really glad to hear you’re happy with the product, our customer service, and the speedy delivery.
We truly appreciate your support and hope to see you again soon!
Kind regards
Megan
Easy process
12 janvier 2026
Réponse de Natural Instinct
Hello Lauren
Thank you for your review! We’re glad to hear you found the process easy. We really appreciate your feedback and hope to see you again soon!
Kind regards
Megan
Great food for our pup.
Angus loves it. I had no previous experience with raw food with our other dogs and was a bit skeptical about trying it with our new pup. Natural Instinct came highly recommended by our breeder and glad to say that the food comes in individual tubs (which aren't too bulky for the freezer). Will definitely be buying again.
16 janvier 2026
Réponse de Natural Instinct
Hello Helen
Thank you so much for your kind review!
We’re delighted to hear that Angus is loving the food. It’s completely understandable to feel a bit sceptical when trying raw feeding for the first time, so we’re really pleased that the recommendation from your breeder and your experience with us have given you confidence. Great to hear the individual tubs work well for your freezer too!
We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards
Megan
Terrible customer service
Terrible customer service.
Placed my order, items never arrived days after the expected delivery. Received a dispatch email for part of my order with no explanation what would happen to the rest (refund/later delivery).
Chased my overdue delivery to be advised it will arrive next day, it did not.
Waited another day and still no delivery so I chased again to be advised the courier had issues due to the weather and they’ll send more for delivery the following day.
Again no delivery, chased AGAIN, to be told its not fit for delivery as its been >48 hours so the items would be spoilt.
I asked them to send for a third time and they told me 3 of the 5 items were now out of stock. At this point I asked for a full refund.
They agreed but over a week later it still wasnt confirmed. So back I go chasing customer service who finally advise the refunds been processed and to wait the 3-5 days for the money to be returned (which I should have already received by now if they’d processed the refund when first requested).
From placing my order to getting my refund will be 2.5 weeks + 3-5 days, thats just not acceptable to be without my items or my money.
At no point has anyone from customer service apologised. Their service is a complete joke, I was a first time customer with a large breed puppy so will take my money to a competitor.
24 janvier 2026
Avis spontané
Réponse de Natural Instinct
Hi Kelly,
Thank you for taking the time to leave your review. We are truly sorry to hear about the experience you’ve had with your order and completely understand your frustration.
We would love the opportunity to make things right. If you’d like to give us a call, we’d be happy to discuss this further and see how we can resolve the situation for you following your refund, the best number to contact us on is 01276608500.
Unfortunately, some delays, such as adverse weather conditions, are completely outside of our control, and we sincerely apologise for the impact this had on your delivery.
Please know that your feedback has been shared with our team so we can improve our processes moving forward.
We genuinely value every customer, and we’re sorry that we didn’t meet your expectations this time.
If there is anything we can do, please do give us a call.
Kind regards,
Jamie
huge issues with Delivery with this…
huge issues with Delivery with this company - great product but they keep missing the delivery . thats a shame . you order , in time according to their delivery terms and condition but you might not get it on time
22 janvier 2026
Avis spontané
Réponse de Natural Instinct
Hi Marie,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that you’ve experienced issues with your deliveries. While we always aim to dispatch orders within the timeframes outlined on our website, there are occasions, particularly during busier periods, when delays can occur.
Please be assured we do everything we can to minimise these and keep customers happy.
We’d really appreciate the opportunity to discuss your orders with you and see how we can improve your experience going forward. If you’re happy to do so, please feel free to give us a call.
Kind regards,
Jamie
Too many damaged food boxes.
20 août 2025
Réponse de Natural Instinct
Hi Tony,
Thank you for taking your time to leave your feedback.
We are sorry that you are having broken tubs arrive to you, this is not how we would expect them to arrive and we want to improve where we can.
This will be raised with our packaging team to see if we can improve and make things better for future orders.
If you need anything, please do let me know.
Kind regards,
Jamie
My puppy can’t get to it quickly…
My puppy can’t get to it quickly enough! She absolutely loves it and this means I can concentrate on her training and not worry about her nutrition 🙂
13 janvier 2026
Réponse de Natural Instinct
Hello Alyson
Thank you so much for your lovely review!
We’re thrilled to hear your puppy loves it and that it’s helping you focus on her training. That’s exactly what we hope our products can do, make mealtimes nutritious, stress-free, and enjoyable for both pets and their owners.
We really appreciate your support!
Kind regards
Megan
Arrived on time and next day delivery
Arrived on time and next day delivery. Dog loves it.
13 janvier 2026
Réponse de Natural Instinct
Hello Lisa
Thank you for your review!
We’re so glad your order arrived on time and that your dog loves it. We hope mealtimes continue to be enjoyable!
We really appreciate your support.
Kind regards
Megan
Fantastic raw food, decent ingredients, delivered frozen solid and in good time, and for a great price. Excellent!
I don't have anything negative at all to say about Natural Instinct!. The number of options for food (turkey, chicken, beef etc) are great, the ordering process was very straightforward. The delivery of the items was perfect - absolutely everything still very much frozen, and very well packaged as well.
The food itself doesn't smell all that much, has a fantastic profile of meat, bone and low level of carbs, and there are plenty of juices running through the defrosted product that I am certain contain lots of nutrients for my boy.
As for my dog, he's a very happy chappy; normally a very picky eater, now a bit of a gannet. Even in just the week that I've had him on Natural Instinct, he feels stronger, has a firmer body, with a softer coat, and a very happy-go-lucky attitude.
I fully intend to remain with Natural Instinct, and have already recommended them to my parents for their dog too.
Thank you Natural Instinct, you've more than delivered the goods, and for a very competitive price too! :D
12 janvier 2026
Réponse de Natural Instinct
Hello Shaun
Thank you so much for your amazing review!
We’re thrilled to hear that your dog is enjoying the food and that you’ve noticed such great benefits so quickly. It’s fantastic to know that our products, packaging, and delivery are meeting your expectations, and that your picky eater has become a happy little “gannet”!
We really appreciate your kind words and your recommendations to your family. Your support means a lot to us, and we’re delighted to have you as part of the Natural Instinct family.
Here’s to many more happy, healthy mealtimes!
Kind regards
Megan
Réponse de Natural Instinct
Hi there,
Thank you for taking your time to leave your feedback.
We are glad that Gus is enjoying it, however if you did want to discuss this with us, we would be happy to run through things to ensure you feel confident with the food you are feeding.
If you want to give us a call, you can on 01276 608500 and we can talk about this in further detail.
Kind regards,
Jamie
This was a starter gift from my…
This was a starter gift from my breeder. The ordering was straight forward & friendly.
My puppy is loving the food & cleaning her bowl every meal, couldn’t be happier
2 janvier 2026
Réponse de Natural Instinct
Hello Linda
Thank you so much for your wonderful review!
We’re thrilled to hear that your puppy is enjoying the food and that everything was easy and straightforward. It’s always great to hear happy mealtime stories, thank you for sharing, and we hope your little one continues to love every meal!
Kind regards
Megan
Received my order in 2days
Received my order in 2days, was well packed and the puppy food arrived still fully frozen.
7 janvier 2026
Réponse de Natural Instinct
Hello Patrick
Thank you so much for your lovely feedback!
We’re really pleased to hear your order arrived quickly, well packed, and still fully frozen, that’s exactly what we aim for. We hope your puppy enjoys the food, and we really appreciate you taking the time to leave us a 5-star review!
Kind regards
Megan
Staff very helpful
Staff very helpful
Order always delivered on time
My dogs absolutely love the raw food
My dogs coats are always shinny they have lots of energy
Have been using Natural Instincts for many years and will continue to do so
6 janvier 2026
Réponse de Natural Instinct
Hi Trish,
Thank you for your kind review.
We are happy to hear that our staff are helpful and that more importantly your dogs love our food!
If you need anything just let us know!
Kind regards,
Jamie
Lovely pure product delivered on time
6 janvier 2026
Réponse de Natural Instinct
Hello Jayne
Thank you so much for your kind review!
We’re really glad to hear you’re happy with the product and that everything arrived on time.
We truly appreciate your support!
Kind regards
Megan
My order arrived to the Isle of Man…
My order arrived to the Isle of Man (not UK mainland) within 3 days of ordering even over a bank holiday! Puppy is finishing every mouthful, very happy!
30 décembre 2025
Réponse de Natural Instinct
Hello Mandi
Thank you so much for your lovely review!
We’re thrilled to hear your order reached the Isle of Man so quickly, especially over a bank holiday, and that your puppy is enjoying every last bite!
We really appreciate your support and hope your pup continues to love their meals.
Kind regards
Megan
Best raw food bar none
Always good value and always here the next day excellent service and product
5 janvier 2026
Réponse de Natural Instinct
Hi Daniel,
Thank you for your kind 5* review.
We are glad to hear that our service and product works for you.
Thank you for your continue support.
Kind regards,
Jamie
Réponse de Natural Instinct
Hello Chiggers
Thank you for the wonderful feedback!
We’re so pleased to hear the delivery was prompt and that your dog is loving the food, that’s exactly what we love to hear!
Kind regards
Megan
Natural Instinct food
My dog loves the food. Great to get next day delivery & a bonus having a discount code for my order
5 janvier 2026
Réponse de Natural Instinct
Hello
Thank you so much for your lovely review!
We’re really happy to hear your dog is loving the food, and that you enjoyed the next day delivery, and the discount too!
We really appreciate your support.
Kind regards
Megan
I have previously left a review and disappointed
I have previously left a review.
My package arrived damaged three boxes oozed their contents crushed in transit
My dog is hungry despite giving her the recommended amount perhaps due to a lower protein content than her previous food
I will not be repeating my order
5 janvier 2026
Réponse de Natural Instinct
Hi Sarah,
We are really sorry that your experience with Natural Instinct is not as you had expected.
We try our best to provide the best products and service possible, including our boxes.
If you would like to give us a call, we are always happy to replace any broken tubs or come to a suitable resolution for you.
Our phone lines are open from 8:30am until 5pm. If you would like to give us a call, we would be more than happy to speak to you regarding these issues.
Kind regards,
Jamie
The product is great but
The product is great but, on this occasion the delivery was very unsatisfactory. It was not our usual DPD driver and she didn't even bother to come to our house. Fortunately, it was so well packaged, when I tracked it down the following day it was all still frozen.
2 janvier 2026
Réponse de Natural Instinct
Hello Kate
Thank you for your honest feedback, we’re really pleased to hear you’re happy with the product and that it was still perfectly frozen when you received it.
However, we’re very sorry to hear about the delivery experience on this occasion. That’s certainly not the level of service we’d expect from our courier, and we completely understand how frustrating that must have been. We really appreciate you bringing this to our attention, and we’ll be sure to pass your comments on so this can be looked into.
Thank you again for your support, and please don’t hesitate to get in touch if we can help with anything at all.
Kind regards
Megan
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