Ordered 21st June,,found out by looking through websites that DHL supposedly recieved parcel 22nd & would deliver "today "23rd June . Checked again told it would be delivered tomorrow 24thJune. Jus... Voir plus
L'entreprise a répondu
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REQUESTED 20 WORKING DOG CHICKEN AND TRIPE FROM COUNTER . SALES LADY REQUESTED FROM BACK ROOM AS NOT ENOUGH IN DISPLAY CABINET. BACK ROOM STAFF CAME OUT WITH TOTALLY WRONG ORDER. I DECIDED TO T... Voir plus
Great product, quick delivery and excellent customer service from staff who I believe do genuinely use the products with their own pets and can offer solid advice. The 1 kilo pack is split into 2 x 50... Voir plus
L'entreprise a répondu
Our dogs have thrived on Natural Instinct complete raw food since they were puppies, eating every morsel of every meal until their bowls are empty. The online ordering process is easy and any telepho... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles pour animaux
- Magasin d'alimentation animale
- Fabricant de produits alimentaires
- Producteur de produits alimentaires
- Fabricant de produits surgelés
- Animalerie
À propos de Natural Instinct
Écrit par l'entreprise
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
Coordonnées de contact
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, Royaume-Uni
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
4,3
Excellent
1 k avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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The goods I ordered were delivered on…Healthy and happy dogs
The goods I ordered were delivered on time which is great news for my dogs 🐶🐶 . They certainly enjoy Natural Instinct, they have beautiful shiny coats and no smelly breath and I am happy to recommend it to all dog owners ☺️
2 décembre 2025
Réponse de Natural Instinct
Hello Janet
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that your order arrived on time and that your dogs are enjoying their Natural Instinct meals so much. Shiny coats, fresh breath, and happy pups, that’s exactly what we love to hear!
Thank you for your recommendation and for choosing Natural Instinct. Please give your dogs a big cuddle from all of us!
Kind regards
Megan
Raw foodVery quick delivery and my little…
Very quick delivery and my little staffy loves it all!!
8 décembre 2025
Réponse de Natural Instinct
Hi Adam,
Thank you so much for leaving us a 5-star review.
We are so happy that you are satisfied with our delivery services and that your staffy loves their food!
Please do not hesitate to contact us if you ever require any help or advice.
Kind regards,
Ellie
Réponse de Natural Instinct
Hi Helen,
Thank you for leaving us a 5-star review and taking the time to share your feedback as a first time buyer!
We are delighted that you are happy with our products.
Please let us know if you ever require any help in the future.
Kind regards,
Ellie
My cats love the pure chicken 😺
I love my pets eating raw meat, this is the only supplier we use as it's the best meat, well packaged, good prices. Arrives promptly and still frozen. My animals love the pure chicken.
12 décembre 2025
Réponse de Natural Instinct
Hi there,
Thank you for your review.
We are sorry that your cats no longer seem to be enjoying our food. The products themselves have not changed, however cats can notice miniscule changes.
We hope that you might give us another go, feel free to give us a call and we can discuss this in more detail.
Please let me know if you need anything else.
Kind regards,
Jamie
Great product
Great product, very quick delivery packaged well to keep cold. Like the plastic but recyclable trays too.
29 novembre 2025
Réponse de Natural Instinct
Hi Ann,
Thank you so much for the 5-star review!
We are delighted that you are satisfied with our products and delivery service.
We really appreciate your feedback on our packaging. We try our best to be as environmentally friendly as possible, whilst still marinating the quality of our frozen food, so this is lovely to hear!
Please let me know if you need any help in the future.
Kind regards,
Ellie
The new packaging is a lot better.
28 novembre 2025
Réponse de Natural Instinct
Hi Trevor,
Thank you for taking the time to leave us a positive review.
We really appreciate your comments on our packaging and we are so pleased that you are happy with it!
Please let us know if you need any assistance in the future, we would be happy to help.
Kind regards,
Ellie
Réponse de Natural Instinct
Hi Jane,
Thank you very much for the 5-star review.
We are so pleased you are happy with our Click and Collect service. The team in the shop are always happy to see you!
Please to not hesitate to contact us if you ever require any help.
Kind regards,
Ellie
Well packaged and presented good…
Well packaged and presented good quality the beast loves it
27 novembre 2025
Réponse de Natural Instinct
Hi Terry,
Thank you so much for taking the time to leave us a positive review.
We are delighted that you are happy with our packaging and product quality.
We are so glad that your dog loves it too!
Please let us know if you ever need any help.
Kind regards,
Ellie
Great service as usual quick and great…
Great service as usual quick and great product
26 novembre 2025
Réponse de Natural Instinct
Hi Katie,
Thank you very much for your 5-star review.
We are so pleased that you are happy with our products and the services provided.
Thank you for taking the time to leave us feedback.
Please let us know if you need any help in the future.
Kind regards,
Ellie
My cats are just not keen on it
My cats are just not keen on it , I have 3 and all are turning their nose up 🫤
2 décembre 2025
Réponse de Natural Instinct
Hi Joanne,
Thank you for your review.
It is a shame to hear that your cats are not keen on our food.
We would recommend maybe trying some different recipes to see if any of these would maybe suit better? Feel free to give us a call and we can happily run you through any better options.
Kind regards,
Jamie
Missing items & poor service
Missing items. Told their live chat who said they should be there. Told them they weren’t. Agreed to refund (got this in writing) and would take 5 working days. Still nothing 10 days later. Contacted again and said refund hadn’t even been processed yet. Have to wait another 5 days. Went back to ordering after a long break and still making all the same mistakes, this company will never learn!
29 novembre 2025
Réponse de Natural Instinct
Hi Hanna,
Thank you for taking your time to leave your feedback.
We are really sorry that this is the experience you have had with Natural Instinct and we would like to be given the opportunity to make things better.
We can give you a call (or contact you via email) to establish why this had happened and improve your experience for next time.
Please do let us know what works best and we will accommodate for you as soon as possible.
Kind regards,
Jamie
Réponse de Natural Instinct
Hello
Thank you so much for your 5-star review!
We’re delighted to hear that your dog loves the products and that you’re happy with the nutrition.
Kind regards
Megan
Great food.
Goods arrived on time and well packaged . I was pleased to see the use of cardboard and paper for packaging rather than polystyrene.
29 novembre 2025
Réponse de Natural Instinct
Hello David
Thank you for your fantastic review!
We’re delighted to hear that your order arrived on time and that you appreciated our use of cardboard and paper packaging. We always aim to combine quality food with sustainable packaging wherever possible.
Kind regards
Megan
Good quality RAW dog food
Good quality RAW dog food, my lad loves it, plenty of choice for different protein.
19 novembre 2025
Réponse de Natural Instinct
Hello
Thank you for your great review!
We’re thrilled to hear that your dog loves the RAW food and enjoys the variety of proteins we offer.
Kind regards
Megan
Ordering was easy and there was a big…
Ordering was easy and there was a big variety for my puppy. She absolutely loves this food and can't get enough of it!
27 novembre 2025
Réponse de Natural Instinct
Hello Francine!
Thank you so much for the 5-star review! We’re thrilled to hear the ordering was easy and that your puppy is loving the food.
We truly appreciate your support!
Kind regards
Megan
Natural Instinct, excellent complete raw dog food.
Natural Instinct has great web site which is very easy to use. Communication and delivery are excellent. Food always arrives in perfect condition, extremely well wrapped and protected. Most importantly, my little dog loves the food so I am happy.
27 novembre 2025
Réponse de Natural Instinct
Hello Patricia
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you find our website easy to use and that our communication and delivery meet your expectations. It’s fantastic to know your little dog loves the food, that’s what matters most!
We truly appreciate your support.
Kind regards
Megan
Great service delivered on time
25 novembre 2025
Réponse de Natural Instinct
Hello Jackie
Thank you for your 5-star review! We’re thrilled to hear you were happy with our service and that your order was delivered on time.
We truly appreciate your support!
Kind regards
Megan
Great customer service
Jamie helped me on the phone and was very polite and so helpful. Made ordering easy for me.
25 novembre 2025
Réponse de Natural Instinct
Hello Clair
Thank you for your wonderful 5-star review! We’re delighted to hear that Jamie was polite, helpful, and made your ordering experience so easy.
We truly appreciate your kind words and support!
Kind regards
Megan
The whole process was fantastic and easy
It was easy to claim my free food, and the lady on the phone was very helpful and understanding.
The whole process was fantastic.
25 novembre 2025
Réponse de Natural Instinct
Hello Jim,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that the process was easy from start to finish and that our team member was helpful and understanding over the phone. We truly appreciate you taking the time to share your experience, and we’re so glad we could make things simple for you!
Kind regards
Megan
Great customer service. They helped me when I ordered the wrong…
They helped me when I ordered the wrong type of food, cancelled my order and re ordered the correct thing for me and delivery was still the same day, thank you
17 novembre 2025
Réponse de Natural Instinct
Hello Lorraine,
Thank you so much for your wonderful review! We’re really glad to hear that our team could help when the wrong food was ordered. It’s great to know we were able to cancel and reorder the correct items for you while still getting everything delivered the same day.
We truly appreciate your kind words and thank you for taking the time to share your experience!
Kind regards
Megan
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