Nottingham City Transport Avis 164

Dangerous drivers and poor customers service

Number 11 bus drivers are absolutely vile threatened my 5 year old child and constantly swear and insult you. Feel scared to even get on the bus anymore. You call and report they say they can not do anything. Be careful this bus is not reliable and the drivers are vile

The bus schedules are sometimes so infrequent and the bus ends up being 20 minutes late. Sometimes 1 bus is so late that the second bus actually catches up to it which means two buses come at once.

I’m very disappointed about NCTX public transport. This is not the first time I have faced this on several occasions. On 23/01/2025, I travelled on 69 bus (bus number YN69 DPK) from Courtleet Way to Victoria City Centre at approximately 9:05 am. I paid £3.50 (Apple Pay) for an under-19 day ticket, and although the driver confirmed the payment was successful, no receipt or ticket was issued. When I requested my ticket, He was told that I would need to pay again. After making a second payment, the receipt was printed but the driver ignored it and did not hand it to me. Only after paying for a third time did the driver finally provide me with the receipt. This experience caused unnecessary stress and financial loss (I lost £10.00 for the ticket) , and it aligns with the poor service issues frequently mentioned in reviews of NCTX public transport. Worst public transport experience. No proper customer service, drivers ignore passengers’ concerns, and ticket machines are unreliable. I believe this situation was handled unprofessionally and request that the matter be investigated.

The buses come and go as they please it seems . The drivers by percentage are miserable, and rude who would prefer to ignore the very people who keep them in the job

12th December stood at my usual bus stop 8 mins before bus was due. See him coming in plenty of time and as always put my arm out in Plenty of time. Bus driver shook his head and drove past me. Another customer from the stop before came down to my bus stop. Driver had done the same to him. Made a complaint. Was told I did not put my arm out in time. Which I knew was absolutely not the case. Asked for CCTV. Received today. 2 videos. Both edited and cut at the vital point it WouId have showed I put my arm out in plenty of time. Do these people think we are actually stupid?!! Will be escalating the matter as this is seriously not on!!

Terrible lady served me on the 30 bus to Wollaton at 15:10. I made an honest mistake, getting on the bus before it was clear, not seeing the remaining couple of people. She arrogantly shouted at me in an impolite manner and following that, I scanned my card she said Thank you I was waiting for the ticket she said Go then then shouted at me frightening an old lady said you need to tap your card again. I found this experience very unsettling especially being a student and during the christmas period and believe she should learn to be more polite and less up her own arse I know to respect my elders so she should respect her youngers in return!

I traveled to Nottingham this morning,as we passed through Burton Joyce the driver stopped to observe the two minutes silence.
This was very moving because often its disregarded.
Well done to the lady driver

Dave, the Medilink driver, on 15 th October QMC towards City at around 2115. Thank you, you were professional, friendly and kind, and after a long and stressful day and evening at hospital you went above and beyond to be helpful. I hope NCT value you.

No 26 didn’t turn up again today. Service is every 30 minutes so standing at a bus stop for an hour is unacceptable!! This is a regular occurrence on an already poor service …

unreliable bus service, always late and unpredictable cancellation of trips.

26 bus from Lowdham late again.. Crap service and miserable bus driver.. Shocking..!! This is not a one off. Happens all the time..

What a sad end to a brilliant company,it needs to be taken out of the council hands now ,they can’t run a city without rinsing its inhabitants,so they won’t really care about public transport!!!

I renewed my bus pass which is due to expire on 2nd September. The new bus pass was issued on 22nd July and came a day or two later in the post. This is the first time of renewal so I carefully read the paperwork it was attached to. Nowhere is it stated to use the new pass straightaway. So I assumed the existing pass was valid until the date shown on it of 2nd September. I have therefore been using this pass for the last 5 weeks with no problem that is until this morning. The first bus I used at about 9.45 no problem. The second bus at about 10.00am it showed as blocked but the driver was very understanding and allowed me on. The 3rd bus driver said I couldn't get on as my pass was blocked. I explained I had a new pass at home but as the one I had showed valid until September and I'd been using it for 5 weeks since the new cards issue I presumed what I was doing was correct. He was adamant it stated on the paperwork I received to use it straightway which upon checking again it doesn't. He eventually let me get on the bus..but this is all very embarrassing infront of a bus full of people. My final bus journey to get home was met by a much more understanding driver who again let me on. Once home I telephoned the Smart Ticketing Team to inform them of my experience. I suggested either making folk aware of using the card immediately or blocking the old card a few days after the new cards issue instead of 5 weeks later but I feel my suggestions fell on deaf ears.

My mobile ticket expired a few seconds before the bus arrived 6 minutes late. Asked the driver if they would consider letting me on given that my phone showed my ticket had just expired. Of course he wouldn't listen was rude and unhelpful despite another passenger saying that the bus was 6 mins late and had it been anywhere near on time, my ticket would have been valid. Driver said traffic was bad, I said that was not true. Changed his story to 'i had a full bus'. Told me I had to pay so of course I did. Furious at this failure to be reasonable. I see people being let off their fares daily with no legitimate reason.

We use the 26 bus regularly taking advantage of the £3 fares, and recently noticed the purchased tickets stating £2.50, despite paying £3 per person which is also still advertised on the tickets. Why is not advertised at bus stops that during the school holidays, a discount is being applied to £2.50 per ticket. Having been told this by the driver over the weekend, we noticed it publicised on the bus “after” customers had already paid. What a scam.

The yellow line is always delayed either with traffic or staff not showing up when the it’s their turn to drive it’s absolutely ridiculous. And this isn’t the first time.

Bus 44 (8:25am).
He saw me and left me at the bus stop even after running to the bus and waving my head, he picked up a lady and left me there and I had to go late to my location.

The driver I have this evening is xalles Graham he drives the i4 ever since u moved to Nottingham in May he has been the most helpful bus. He is full of knowledge and makes you feel so welcome