http://netrition.com/ Avis 

I bought five boxes of chocolate bars (50 bars total) and paid an extra $4.99 for the Cold Pack Service because it was very hot outside.

Unfortunately, every bar arrived completely melted and misshapen. The box had only two ice packs, and both were already melted.

I contacted customer service hoping for at least some understanding or a small credit, but they basically told me that melting is not their responsibility and that they do not offer refunds or credits for it. They said their shipping team decides how many cold packs to use, but I still do not understand how two ice packs were considered enough for five boxes of chocolate in summer heat.

I understand that weather is unpredictable, but when customers pay extra for heat protection, they expect it to provide some protection. I wish Netrition had handled this situation with more care and offered a better solution.

Worst customer service ever. Got a product that was literally unsafe to eat and their response was: We have to talk to the warehouse. We’ll get back to you on if we can do anything.
I even sent them pictures of the disgusting moldy bottle.

Seeing all these one-star reviews, I should have done my due diligence and come here first.

I ordered some Parmesan bread that's basically grain free and all that stuff. When I got it it was warm. It wasn't even cool. It was warm. They have this half-ass ice pack in there and they put it in a regular lunch pail. You know the kind of lunch pails that have the aluminum foil inside? That's it! It wasn't sealed up airtight or anything. There's no way that food would have made it to my doorstep and not been thawed out. Because it had dairy products, I could not run the risk of trying to refreeze it and eat it. It smelled fine and it tasted fine but artificial intelligence said that the foodborne illnesses that come with dairy don't always have a smell or a taste right away. Freezing it after the fact would only freeze the bacterium in place. It wouldn't erase anything.

When I went to explain this to customer service, they tried to tell me too bad so sad you should have bought next day delivery. I explained to them that FedEx held my package for an additional day saying that the business or residence was closed when, if you look at the tracking information, it never made it to my house. They left it 25 miles away because whoever was delivering it didn't want to be bothered with finishing his load that day. Once I explained that to netrition, I went on to explain that this is the reason why you have to package your food properly because there's too many hands touching it from the time it leaves them to the time it gets to us and there's no way we can control all those other variables. Even if we do pay for Next Day Air, it doesn't necessarily mean it will get here the next day.

I told her that all I had to do was show my bank that I made a concerted effort to try to work this out with them and that all I have to do is go through my bank and I'll get all my money back. Once I explain that, she begged me not to go through my bank and said she would get with her Warehouse to see what was Next. That was two days ago. I got tired of waiting and I went to Capital One and started the process of getting my money back. Now I get all my money back for the food and the vitamins I bought since they don't want to act right. Don't buy anything from these people.

Terrible business practices and customer service. In June I ordered about $100 worth of oatmeal, 13 cans. 12 cans came damaged. These arrived in a separate case inside the larger, thick carton. Both cartons were undamaged. I complained. I sent photos. First the excuse was it was damaged in transit. How, when the boxes were undamaged? Second excuse was the oatmeal company sent the damaged cans. They needed them back to be reimbursed. In the interim I was hospitalized for a few days. When I came home I asked Netrition to allow me to discard the dented cans, since I was feeling ill. I asked for a refund or replacement. I would remain a customer. No, they were sorry for the inconvenience and would rather have the dented and unsaleable cans back rather than have the loss made up by my future purchases. I returned 8 cans, the worst of the lot, and received a refund. Third and last excuse: the video from the warehouse showed the cans were not dented when they sent them out. Did the cans dent themselves? They lost a good customer and now their reputation, too

Product came very stale, inedible. I contacted them immediately and every couple of weeks for the past 2 months.
No refund, no credit, no replacement given.
Constant lies from customer service.
Do not prder from them.

Bought several items but 1arrived hard/stale and after several days of slow responding customer service advised of RMA to ship back at my expense. They shipped bad product-why should buyer have to pay to send that back I will be better of to dispute on my credit card.
Never again

In ordered 3 boxes of the chocolate almonds and all arrived melted and reformed into however they settled in the package. They refused to refund me because what happens during shipping is out of control and that I chose not to purchase their “cold ship” service. They also said I could still enjoy the product despite what it looks like.

High shipping cost. Also it takes to long to receive. I still use this company because it’s the only place I can find very low carb English muffins ❤️

I have been on Netrition Subscription every 8 weeks since 12/2024. I have been ordering the same coffee creamer since 12/2024. I spend around $120--$133 every 8 weeks, well over their $99 free shipping. Now today I'm told they charged my credit card on the 6th then refunded it and NOT going to send my order unless I pay for shipping. My order was $119. They say they magically changed their policy on the coffee creamer and it doesn't qualify for free shipping. What company does a switcharoo on how hey do business with a customer that has a Subscription and has been loyal for 13 months. Now "F" off customer. Some supervisor is supposed to be calling me within 2 days. I placed the order with a customer Service rep on the phone with me 3 weeks ago. Nothing about shipping was brought up. Her & I set the date for the 6th. Then charged then refunded then bait and switch and now owe for shipping. This is how companies go under. Stupid people with stupid policy changes that piss people off and the people will go somewhere else. Do you think the corporate executives know some lower person made this dumbass rule and is pissing customers off? I don't.

Your Caramel Apple 2.65oz surprised me when I found in the package two of your hard coffee candies. I don't know if I was shorted Caramel Apple treats or gifted coffee hard candy treats as measurements on the bag say 2.65 ounce.

Buyer beware this company will sell you moldy food. They do not stand behind their product. They will blame you for the way it was shipped and take your money be very cautious. Their customer service is some of the worst I have ever seen. This company sucks.

Dreamfields Pasta shoppers, beware! This once excellent but now shady company will use their Lasagna shipping disclaimer for ALL Dreamfields products which arrive damaged due to the incompetence of their tip-grubbing shipping department. They refused to refund $15 for several boxes of Spaghetti which were dropped unprotected on the floor of the shipping carton. You'll pay a little more for Dreamfields on Amazon but at least Amazon has some integrity.

If I could give zero stars I would. Ordered my son bread on 8/2/25 for my son who just moved away to college. 8/12/25 still not received...it was missing his unit number but other items have been left @ the main office. I inquired about it on 8/12/25 & several times after as the notification said "returned". TODAY, 8/19/25 I received an email saying there will be no refund because the bread was received by netrition but was not received in a condition that they could refund. I used this service in hopes to have it delivered promptly to my son and again it was missing his unit number but the address was correct. Needless to say I will NOT be using Netrition ever again! Oh and the delivery fee was $9.99 for a loaf of bread! I should have stopped right there - but lesson learned.

Sent me moldy products and then tried to charge me for a replacement. A hjoke!

I bought a varied selection of items from the keto menu. First it took a very long time to get the items. Secondly the food was horrible. The taste and texture. The pad thai and mushroom noodle soup for example.
Would definitely not purchase from this company again.

I have ordered Beanitos Black Bean Chips from this company multiple times and of the 6 packages ordered between 1 and 3 bags in each order was so crushed when received that they were unusable. The Last batch I ordered 1/10/25 was received with 5 of the 6 bags crushed to the point of being unusable with one that was actually open.
Upon contacting and sending pictures of the damaged product to the company, asking that I be able to return the order per their warranty and receive a refund, I received a response from Claire Pagen, of the company, advising that they would only credit the one bag that was open when received. I have received 3 other orders shipped by Amazon for the same product that did not have a single crushed bag. I would suggest that you consider another supplier for your products as this company is NOT Trustworthy and would not even honor their warranty.

I purchased kitu Creamer 12 items at a time on AutoShip. One order was curdled and chunky. I called and after being given the run around…..First pictures were provided, then a video was provided! Finally, I was issued a store credit BUT they did not have the product. I waited three months, and today was told that the product was back in stock. I went to use my store credit and in order to use it they want me to pay an additional $9.99 to ship it to me! Have you ever heard of such a thing? Purchased chunky spoiled milk from a manufacturer and they charge you $10 to replace it. I’m very disappointed in the unethical treatment that went from the initial customer service and was escalated to management with the same response. Buyer beware they are dishonest in their practices!

Anything "free" (gifts, shipping, etc) is not free. They'll charge you after. You'll receive falsely advertised or otherwise messed up products. They'll spam you endlessly no matter how many requests you put in for it to stop. Not worth it.

I ordered 6 boxes of Dreamfields lasagna noodles from them for the holidays & paid $10 shipping. The boxes of noodles were just thrown in a box without any protective wrapping. All of the noodles were broken into pieces & 2 of the boxes windows were torn open. I sent an email to them with pictures & they responded by saying that they state on their site that they cannot guarantee the noodles will arrive in perfect condition & will only refund for the 2 boxes that were open. While I didn’t expect them to arrive in perfect condition. I was expecting them to be in good enough condition that I could actually make a lasagna out of them. Funny thing is that I was hesitant to order from them because they ask for tips for the staff that pack the boxes. Now I’m wondering if they would have been wrapped in bubble wrap or something to protect them, if I paid a tip. But I feel that it’s ridiculous to pay a tip for packing. Will never order from them again.

some items were expired, and some did not have any expiration date. when trying to reach out to customer service, they ran around in circles and never answered my questions, exchanged, or refunded my items. first and last purchase through this site.