Newell's Travel Avis 

Was made to feel really included in all information friendly and very helpful aimed Kent especially went the extra mile and was really reassuring to both of us newbies travelling abroad for the first time ever onboard the coach was comfortable and relaxed and also the ship crew and staff were wonderful and very attentive the whole cruise

As usual the whole team are professional friendly and extremely knowledgeable.
All went to plan as expected!!

Where to begin?
First class professional, friendly service with a smile. Greatly appreciated their proactive positivity/guidance and superb communication throughout the entire booking process. I also much preferred dealing one-to-one in person: so much better than the random, faceless online experience.

We have booked 3 trips with Newells travel this year and all have been wonderful. The staff at the Hayle branch are fantastic so helpful and have everything organised for us. We love the personal service and friendliness of the staff. A huge thank you to the manager at Hayle for all her hard work sorting out our trips to Venice and Prague.

Aimee our travel agent was professional, knowledgable and very patient ...

I had a surprise 60th birthday holiday idea for my husband and visited St.Austell branch to discuss it and put it all together as a multi destination. Aimee was amazing, everything was exactly how I wanted and she was so patient and helpful. A true credit to Newells !

All staff at Newells Travel, Bodmin, are very friendly and helpful. We have mainly dealt with Jackie and Clare and both have gone out of their way to help and accommodate our requests. Clare contacted us the day before we travelled on our last holiday to check if everything was all right and if we needed anything. Can’t get better than that. Definitely would recommend if you are thinking of using a travel agents. Newells Bodmin take all the worry out of organising a booking. Thanks very much. Here’s to the next holiday

I must give my heart felt thanks to Sharon Hudson in Newell's in Tavistock. With her kindness, encouragement and help, I've had 4 wonderful cruises with my elderly mum. She has been super helpful with attention to detail. Thank you Sharon, you have been so helpful. I have precious memories to treasure.

We booked a holiday to Canada and Alaska through Newells in Truro. What a great service we had. Beverly and Sharn were most helpful. We haven't has a holiday for many years but Sharn was amazing. She advised us on what to do down to the finest detail and everything was just perfect.
Thank you Newells Truro we look forward to booking our next holiday with you.

Above and beyond - fabulous caring staff and because of them, we had the best time - big thank you to Kate Askew at Helston and Jackie from Bodmin - an absolute credit to your company and I would strongly recommend Newells to anyone x

The woman who I dealt with seemed iratated and wanted to email me back with details of holidays
She didn’t bother getting back to me
What diabolical service

I've just returned from 4 relaxing days in Florence. A wonderful town which I enjoyed. My arrival however was interesting and for those who have booked the luxury rooftop apartment at the Residenzia Conte Di Cavour, please note that the office in the building (42, Via Cavour) closes at 4pm. I got a locked door but thanks to Luigi in La Carbonata restaurant next door, it was all sorted. Have a street map with you and you need to go to the Hotel Ginori Al Duomo (it's the next street parallel - go left out of the door then right then left - it's down there on the left) where they will check you in and give you the keys and the password. Apart from, this initial hitch, I had a great time and I'll be back.

I had a very last minute decision. 3 weeks before I started a month's long leave period I decided I would go around the world on my own. Newells (Tavistock) were superb. They organised the flights and accommodation in a morning! All of it went perfectly... Every flight, all the hotels everything... perfectly. They were so helpful and knowledgeable for the little bits and pieces that I hadn't considered. I cannot thank them and rate them highly enough. Outstanding service.

The girls were lovely and Claire who booked our holiday was amazing.we didn't have much of an idea were to go ,so helfull and informative.

Booked a Jet2 holiday with Lisa from Newell's Falmouth. Always helpful, knowledgeable and friendly! Everything went smoothly, both Newell's and Jet2 were excellent and kept us informed throughout. Faultless and thank you so much Lisa for booking us such a wonderful holiday in Sorrento.

After booking a surprise trip to New York for my wife for her 40th Birthday. I explained to the representative of Newells travel that I wasn’t a frequent traveller and I certainly hadn’t been to the states before. I also explained that I am not very good with technology and asked them to guide me though the process on which taking my deposit they agreed.
I had to keep going into the travel agents to pay bits of the holiday off in the months leading up to the holiday and kept asking if there was any admin I should be taking care of. Even 2 weeks prior to the trip once I had told my wife about it we both went into Newells travel of Truro and asked the representative if we should be doing anything else in relation to flight admin prior to the trip. The representative explained we had our tickets and boarding passes could be viewed on the app. They also explained that check in and immigration could be done in Dublin which was our first connecting flight.

On the day of the flight from Dublin to New York we were asked for our Esta or visas. Which of course I hadn’t completed or even heard of up until this point. We frantically tried to apply for them online however we missed our flight from Dublin to New York and had to take a trip at our own expense along with a costly stay over in Dublin the following day,
No help was given from Newells Travell, no compensation was offered and we lost 24hrs of our trip of a lifetime and also had to spend half our spending money on the missed flight fee and the extra stay over in Dublin.
In the defence of the representative they did send 1 email months prior to flying (which I missed to read) stating about the visas.
My point is I asked the representative multiple times if there was any extra admin I should be carrying out and on each occasion they said no.
I am so disappointed with the lack of customer service that I really needed and hoped for. This error lead to both my wife and I stood in Dublin watching our plane leave without us and all could have been avoided if the representative had just once said. Don’t forget about your visas!

Such a shame.

We have used them on a couple of occasions and on both times they couldn't do enough to help. Excellent customer service and the staff very helpful from start to finish. We will go back again and again if they keep this level of service going.
Thankyou Newells of Truro

Excellent team of staff at the Tavistock office who spent a lot of time and effort to make sure our ‘Typically Cities’ trip to Budapest for our silver wedding anniversary went well. And well it went including them gaining permission from the airline for me to take my CPAP machine on the plane, showing lots of hotels to make sure we were completely happy, and arranging seamless transfers to make it stress free. Well done Newells

Excellent service and Bev was great as always

I have used Newell’s, Truro, for nearly twenty five years and have always had superb service. The staff, especially Beverly, are most helpful and welcoming and nothing is too much trouble for them. I have recommended them to several friends.