Newsstand Avis 

Great service -and due to my mistake they were able to rectify it, so I have two very happy grandsons with their subscriptions - would recommend- well done 👍

I've had two annual subscriptions for a magazine with Newsstand which are delivered to a UK address. The first year I had two issues go missing, one just never turned up and the other arrived two weeks late.
This current magazine subscription, (covid19 aside), has been far worse. I am now 11 months into this subscription and have had two issues that have failed to arrive and three issues that arrived more than a week after the issue date. The two times I have contacted Newsstand they just fob you off with it's the Royal Mail's fault and wait for it to arrive, they don't seem take responsibility for missing issues and I wasn't offered a refund or subscription extension to cover the missing issues.
I've now switched over to another company for my magazine subscriptions, which is £17 per year cheaper than Newsstand.

Edit:-18 Feb 2021.
Much to my annoyance and not satisfied with just letting a moderately bad review go, accepting a customer of two years had a poor experience. I get an email from Trustpilot stating "Newsstand would like a little more information about your experience. It'll also help them verify that you’ve had a genuine experience with their business". Information which asked for my full name, email address and phone number.
Reviewers should be able to leave genuine and honest reviews without fear of companies asking for personal information.
But let me make this clear. My review was genuine, it wasn't a scathing or inflammatory review, it was an honest opinion of my experience with this company. But let me reiterate, after my first 12 month subscription I thought would stick with Newsstand for a second year, but in 2020 my customer experience was a poor one, my subscription regularly turned up late, despite all my other post arriving without issue. To make matters worse nine weeks ago I took out a different magazine subscription with another company, every week the magazine I ordered from them has been dispatched the day it was issued, (with an email from them to let me know its been dispatched), and arrived the next day. I cannot remember the last time I got a magazine from Newsstand and it arrived the day after issue. Two online magazine subscription companies, two separate magazines both with new issues released on a Tuesday, one always arrives the next day and the one from Newsstand arrives Friday onwards.
I'm sorry Newsstand didn't like my review, my last subscription with you ended roughly three weeks ago, but maybe you should look into why Royal Mail is delivering competitors issues the next day and Newstands are arriving adhock.

Newsstand this isn't an open discussion forum, it's my personal review of my experience with your company.
I never said you did not offer refunds, my review very clearly stated I was never offered a refund or sub extension. I also never stated I asked for one either, I was completely unaware that this was even an option until reading your reply. Maybe you should make the offer of a refund much clearer when customers contact you regarding missing issues, your miscommunication not mine.
I also find it highly concerning that one moderately critical 2 star review has prompted you into trying to find my details, which make my review update about you seeking more information including my personal details even more disturbing. Obviously I am not going to post my real name as my review screen name, but let me make this clear. I am a past subscriber of two years and I have screen caps of my Newsstand account and order history to verify this should I need to prove this to Trustpilot.
I suggest you now stop trying to escalate this further as I now feel you are trying to bully and intimidate me into retracting what is a fair, honest and legitimate review of my personal experience. If you continue this ongoing harassment of me I will report your actions to Trustpilot.
My magazine subscription with your company is over. I have zero interest in dealing with you again and you have turned what was simply a poor customer experience over a few missing issues and late delivery into something far more acrimonious.

I totally recommend Newsstand. Due to the COVID some delay were here but I can confirm I have received my 2 magazine in perfect state. The first one was ordered on the 18th of December (I received it the 4th of January) and the second one was ordered on the 24th of December (I received it on the 6th of January). (I live in France)

Plus, the customers service is awesome and very helpful.

Thank you so much Newsstand for all your good work even if it was during Christmas and New Year.

Excellent Company!
Jonathon and his team provide quick reliable service sending my hard to find specialist auto magazines.
Their selection of titles is far greater than what is available locally here in NY at any time.
Thank you for the fast and friendly service!

After considerable difficulty in obtaining a subscription to a paper version to an American boating magazine, Newsstand was our saviour.

They have been helpful and polite: we would certainly use the organisation again.

Thank you newsstand and a healthy, happy and successful 2021.

Best wishes from Anne Hornby and John

I ordered an issue of Model Engineer for my Dad that he was unable to find in his local shops. Ordered Sunday evening and arrived Tuesday daytime. Excellent service, great price and will definitely by using Newsstand again! Highly Recommended.

Outstanding service. Goes the extra mile to make sure everything is 100%. Glad to be on the list.

Order not arrived, emails ignored not responded to, my refund not returned to me.

I live in a smaller European country so we don’t really have access to many foreign magazines. I found this site and decided to give it a go. They emailed me that they dispatched it on monday - usually delivery takes 5 days from UK - and it came on wednesday follwing week. I’m happy that it arrived and was not a scam, so far I can recommend!

Terrible! I ordered an paid for an issue of Vogue 4 weeks ago and it still hasn’t arrived. I was assured it would be here at the beginning of December and I am still waiting. I have emailed but am yet to receive a reply.

Paid a 12 months subscription in September for a monthly magazine and have received nothing despite ringing and emailing.
To update - I eventually received a magazine at end Dc but had no feedback on the three issues I missed. I have now chosen to obtain my magazine though an alternative source. On the positive side I have been given a no quibble refund for my remaining subscription.

Tony in Lancashire

I had called a number of times regarding my order. It was supposed to be dispatched at the end of November. I was told it was dispatched to me last week but when I called today they said they are not receiving stock till end of next week. They fail to update their customers and when you call in they give you false information. They also do not take note of what is discussed over the phone. The customer assistant I spoke to today told me I must have misunderstood what the previous customer assistant said when in reality, it is their wrongdoing as to why I was misinformed.

Amazing service! We live in California and we can only get these magazines in/from the UK. Fast, friendly and efficient. We are very satisfied customers who will continue to order from Newsstand!

Superb selection of magazines. Great service. When a problem does occur - which is rare - it is dealt with quickly. A quality company.

I'm very satisfied with their service, I receive every week my favorite Italian magazine in Sweden right in the hall of my apartment.
The customer service is very pleasent to chat with as they're very kind and fast in their reply.
Thank you and keep up the good work!

Newsstand's customer service is top notch. I made a mistake on an order and they fixed it for me right away and were extremely pleasant to work with!!!

Fantastic service and super fast delivery! So pleased I was able to find somewhere online where I could order single issues of the Radio Times to be delivered easily to my parents as and when they needed it. Very helpful staff on the telephone to answer any queries. Totally recommend.

Website-a slow, non-functional nightmare
Customer service on the phone was completely lacking in enthusiasm/borderline hostile.
I’m out €25 with no magazines to show for it because no-one registered there was no postcode on the items being sent out, and they say there’s “nothing they can do about it”.
Definitely won’t use this company again.

Due to covid I have been unable to visit Italy and was unable to obtain my guerin sportivo .I need not to have been concerned after making contact and then phoning to make sure it was the correct issue .I ordered at 2.30 pm it duly arrived the next day excellent service and would highly recommend this company

I ordered PuzzleLife PuzzlePad Crosswords for a year, and as I finish the Pad before the next monthly issue, I then ordered the 'Tear and Share' Puzzlepad for a year, as well. I am pleased to say that so far, both issues have come to me promptly within two days of issue. I couldn't wish for a better service. I used to buy them from the nearest newsagents which required a forty minute bus journey, but with the onset of Covid-19 and being 85 years old, it became difficult to pursue. I am so pleased to now have Newsstand keep me supplied. I am able to keep my brain occupied in the event of another lockdown, postal strike, or similar handicap. Thankyou, again, Yours Sincerely, Betty Forsythe.