New World Avis 

To be honest, New World are good, I usually shop at Pak n Save but my next preferred place to shop is New World. However, I recently started using there delivery service for the past 6 weeks and I have one major complaint. New World only allows a customer to buy two trays of eggs no matter what size or brand your buying which I think is highly suspicious, politically driven and bias. I don't believe in this egg shortage propaganda because when I shop any where else I can buy as much eggs as I want. Countdown had this rule for a time after the 2020 lockdown but now I can at buy at least 4 trays in one transaction. I eat 6 to 8 eggs a day so this pathetic limitation on eggs that only New World is enforcing is so stupid and a inconvenience for customers. I could easily bypass this rule instore by walking through checkout twice with 2 trays each purchase, but this won't work for home delivery unless I pay a double delivery fee. So I have to buy my eggs from Pak n Save and now thinking of ending my delivery subscription with New World. It sucks paying for a food delivery service when there is a unnecessary egg restriction in place.

When I asked why the scales in fruit and vege aea had been removed. The tall guy whomI didn't recognise replied, "Because I can". He had no interest in explaining further, instead telling me three times in slightly different terms that if I didn't like it, to go elsewhere. Somewhat gobsmacked after the third abusive response I told him to F*"k off.He told me I was trespassed,to leave the shop, and not to come back. Two days later I received advice from the Weights and Measures dept, that under the Fair Trading Act scales were legally required As this the only supermarket in Taihape after having advised the shop owner of his legal obligation and he offered an apology for my experience and lifting the trespass order. To my knowledge the scales had. not been replaced a week on from my complaint online to Weights and Measures. As there is no other supermarket I placed an online order, and when it arrived it had additional items I hadn't ordered, but which I often buy! An inducement to back off? Not happening! The Taihape New World is breaking the law and should be required by weights and measures to reinstate the scales in their fresh produce self service area asap.

so bad because renew school bought some chocolate cookies from u and we have to use our money to buy some cookies it taste like horse poo.

Online store is meh, but I like their staff and the way they discount things in store. Like you'd never expect somethings to be discounted but they are. They should make club discounts just discounts for everyone overall.

New world woolston New zealand christchurch terrible service checkot person raised their voice to me , inarticulate female staff r incredibly rude I am a brown male draw your own conclusions

New World Levin went above and beyond this afternoon when we mistakenly left an expensive purchase in our trolley they checked camera footage to track the item then gave us a replacement Thank-you all so very much that is really special service

The staff was unhelpful, and service was slow when I requested assistance. I wouldn’t here again

Bought Zovirax at a chemist recently for:$26. New world Greenmeadows has identical product for $19. Thank you New World. J. McDonald

Just did our Christmas shop at New World St Martins (Chch). Spent 150% what we usually spend with only a couple of extras.
Absolutely despicable price increases - disrespecting their loyal customers. Time for structured boycotting of overpriced items in this store.

Very disappointed with reaction from staff at New Lynn New World.
Have spent thousands at that store over the years and always found staff friendly and helpful. Unfortunately though bought 3 lots of sushi for family for lunch and because it was "off " I threw it out. I phoned and spoke to duty manager who was very apologetic and asked me to bring in docket and they would refund me. (Right response)!!
However when my daughter went in and showed them docket, lady questioned if I had taken a photo of sushi and would need to talk to duty manager who spoke to me. It's not the $27 lost but the principle of not looking after a valuable customer that upsets me.

Absolutely disgusting experience, first time getting racially profiled as a white man. Don't go to Chaffers NW unless you want to get shouted as a "stupid white man, f off".

Unfortunately I had a bad experience with New World in Whangarei. It seems the manager is not trained at all for the job. Otherwise how can you explain that the customer ends up frustrated because of 2$? Of course the customer is not coming back for a while and New World will lose money because of the poor attitude of the manager. Furthermore he promised me a response, which not surprisingly never came. I wonder if they care at all.

New World Fuel more trouble than it is worth.
I bought diesel using an international card from an unmanned New World Fuel station. They did a pre-approval transaction of $200 on my card which put a hold of $200 on my account. The actual transaction amount was taken out of my account the same day. However, 1 week later the $200 hold was still sitting in my pending transactions. It took a 15 minute communication with my UK bank to get this lifted. Too much hassle. Just isn't worth it. Avoid if you are using international cards to purchase fuel.

New World Levin, the workers there have very bad customer service. Especially the one's in the fish station area. uselesss!!!!

To all the staff in the Davenport Deli, thank you for the delicious Platters for my party. All the guests were very impressed. I would absolutely recommend you.You deserve a 5 star rating.

I have shopped at NW Papatoetoe for over 20 years and vegetable and Deli sections especially inviting
One area that needs instant improvement is the sale of smoked fish, a frustrating experience. The skin side is covered im scales and the skin n scales has to be removed. Scales everywhere and at 83 knife skills difficult. Fish section good but will not purchase again. Assume bought in as is and rewrapped
A suggestion box would be helpful.
I only ever shop with you guys and enjoy the coffee wagon

We used to buy our fresh bread in New World Kerikeri supermarket but lately I noticed their bread doesnt taste as nice and is stale quickly, so we shifted to buy our bread in Woolworths Kerikeri, and their bread has really improved, it tastes good.

I have just been to Timaru New World for the 2 nd time this week and still not been able to buy either your Pam gluten free bread or the Burgen white gluten free bread, I also came 3 times last week as well but not able to buy any as nothing is out on the shelf, I did ask if the buying team would ring me last week, to see what your mins were set at but no one bothered to get in contacted with me, I am not the only person calling in multiable times a week to be able to buy some. It’s hard enough having being allergic to many products but very frustrating never to be able to buy the bread I can eat. I do support New World but feeling very disappointed in the stocks of some products.

If you don’t have a receipt, which I never take, they will not exchange an item without a receipt - bought item night before and noticed at home it was the wrong item and without receipt they did not wanted to exchange the next morning - absolutely ridiculous - a few other people had complained about New World not wanting to exchange an item and I always thought this can’t be true until I experienced it myself

New World. Where to start... Very very poor and Foodstuffs know they're doing it. About 1/8 packets of meat are off before the use by date (note proper fridge storage the whole time). They gi e you the run around when you send them photos and dates of purchase etc. They refuse to answer simple questions like 'who is the supplier'. They refuse to communicate properly. Their customer service policy is to blame somebody else and give you the run around. Not only that but I have seen staff at various stores be abusive to customers including being physically threatening people. When I reported this, it was totally ignored. Most staff are just trying to do their jobs, the problem is direction from Foodstuffs and management. It seems part of a plan to squeeze people and then gaslight them. I'm sure some locations are good but central management refuse to address systemic problems. They also overprice products AND many of their products are 'shaved' I.e. are not the weight that is said on the thing or don't contain the amount on the box. Terrible company, greedy gaslighters.