Fiveminutelpa.com  Avis 

The overall experience was disappointing. Communication was not as clear as expected, and the service did not meet my expectations. I also felt that some issues could have been handled more efficiently. Unfortunately, I cannot recommend the experience based on what I encountered.

Avoid this company at all costs - the up front service seems really efficient and well explained - hence some good reviews, however they pray on people’s lack of experience in making wills, and hide a multitude of hidden charges in their long terms document (which you just check with a tick box when making the Will initially). These charges are buried well into the terms document and only come to light when you either want to change the will or have it destroyed.. or even worse, once you have passed away - where these charges will then be passed on to your beneficiaries and deducted from your estate. The way they do this is that they appoint themselves as executors, which then allows them to make further extortionate charges once you are gone by only employing their own (expensive) lawyers etc. 

This will massively eat away at your estate (think £000s). If you get an invoice from this company whilst you are still alive for storage charges which you feel weren’t made clear to you when creating the will with them initially, my advice is to say you will defend this in court. Their fake threats of CCJs / court proceedings which came from a truly obnoxious staff member from the company are defendable in Small Claims court due to the fact that the charges aren’t made crystal clear when you initially sign up for the Will creation service and pay the low initial fee. The whole process becomes a lot more complicated, unfortunately however, if you are fighting this company as a beneficiary of an estate.

If you want to make any changes to your will - DO NOT contact this company again - simply create a new signed and witnessed Will dated from a later date than the Will made with Nine Minute Will and make sure you write at the start of it “I declare this will to be my last will and testament, and I revoke all prior wills and codicils” and destroy any copies of it in your possession. This then renders any previous Will null and void and the company can’t extract their fees from your estate and doesn’t know to invoice you for the will storage fees hidden in their terms.

Nine Minute Will really were such a support when my Brother passed. Many thanks for the great service

Update to review: Update: After I posted this review, the business replied publicly and stated that I had “TRIED TO STEAL” from them.

I strongly deny that. I queried an invoice, asked for clarification, engaged with the correspondence, and ultimately paid the invoice under protest to avoid the stress and escalation of Court proceedings.

In my opinion, that public response says a great deal about how this business deals with customers who raise concerns. I would encourage anyone considering this service to read the terms very carefully, look at other reviews, and consider using a regulated solicitor or reputable charity-backed will service instead.

I would strongly recommend reading the full terms and conditions very carefully before using this service.

My experience has been very disappointing. What appeared to be a low-cost will-writing service later resulted in a dispute over archive / retrieval / cancellation-related charges.

In my case, when I queried dealing with the will, a £15 postal charge was specifically mentioned in correspondence. However, I do not believe the larger charge later pursued was clearly highlighted to me at the relevant decision-making point.

I disputed the invoice and asked questions about the basis of the charge, the status of the will, what action had actually been taken, and why the larger charge had not been clearly flagged in the same way as the £15 postal charge. I did not feel those concerns were properly addressed. Instead, I was threatened with County Court proceedings if payment was not made.

I have paid the invoice under protest to avoid the time, stress and escalation of court proceedings, but I do not accept that the charge was fairly or clearly communicated when it mattered.

I am also raising the matter through appropriate consumer advice channels because I believe consumers should be clearly warned about any storage, retrieval, cancellation or executor-related charges before committing to this type of service.

Based on my experience, I would not use this company again. I would use a regulated solicitor for a will instead.

My experience as a customer was not very positive with this company

If I could give this company a 0, I would! DO NOT USE THIS COMPANY. Absolute set of scammers! They will take every penny you have.
Losing a loved one is a terrible experience as it is, then having to deal with these robbers taking everything your loved one left is just disgusting.

Beware of this company, by signing you are making them executors of the will and they will charge through the nose at the other end!!

Be wary of small print, on rip off Britain Weds 7th Jan

Thank you for helping us through our recent loss. It is so rare to find such friendly and efficient customer service

Highly recommended, very happy. I was amazed that you updated my Will free of charge

Excellent work, many many thanks

I would avoid this service if you don't want to be stung for hidden fees. Just look at the article about them in the Daily Telegraph and the way they have treated a grieving widow.

Read the fine print before you agree to the terms and conditions.
I still to date have not received any proof of the will being destroyed.

NOTE: I posted a review of how I felt about this company but was threatened with legal action and libel if I didn't remove it by the owner of the company (whose name I have been told to remove from the review, at the request of the owner), which I have duly done, to avoid costly legal fees.
UPDATE: I have now removed the company owners name from this review after he complained to trustpilot to have the review removed for violation of terms. What is the point of a review site if you are not allowed to provide an honest review, be it positive or negative??

I would however advise anybody who wishes to use this company to READ the small print before signing anything as Medex Direct Ltd T/A Nine Minute Will, become the Executors of your will (read the other reviews on here as to what that means) I had a new Will written elsewhere and when I let them know I was sent a bill for £528 for 2 Wills to be stored for 8 years, and retrieval fees!! That is the reality of using this online company to have your Will written. It seems very reasonable when you first sign up, but becomes very costly later. This is an honest review and I will not take this down Mr ***** ****(company owner), however much you wish to threaten or bully me with your legal representation. Trustpilot is here to give honest reviews and protect people from being taken advantage of...end of!

I HIGHLY recommend anyone to do your due diligence before putting your signature on anything.

I would like to add that if you are thinking of cancelling with this company you should seek legal advice, as the minute you tell them you are cancelling or have a Will written elsewhere that supersedes theirs, and tell them, you will be given 30 days to pay their invoice or they will commence legal action, i.e A County Court Judement! In my case a £528 bill from nowhere with just 30 days to cough up! If you are in hardship, they will make it worse. Not a nice company. Too late for me unfortunately, but learn from my mistake, please!

It is ironic that I have been forced to remove the name of the owner of this company who has very happily been ripping people off for years. This is a country of free speech and as such I reserve the right to write an HONEST review of my dealings with this terrible company. Save yourself the pain and steer well clear!!

I would not recommend this company at all costs!

Having lost my Aunty I was a bit unsure what to do next, Nine Minute Will helped me through the whole process – thank you so much

Do not use this company to do a will cancelled mine and slapped with a bill over £200 as I didnt read it through properly the conditions .
My new will done professionally with warm and took a few hours .these are your executors and will end up with thousands of your money when your gone .disgraceful and spoke to me like crap when I wasn't happy about having to pay basically to have the will shredded

This company are disgusting they put my sister though hell after losing her husband
The experience happened when she at her most vulnerable but this is what they play on her metal health was severely affected
So much so she could not be left alone.
Please please do not use this company
Disrespectful unkind unethical criminal avoid at all costs

NIGHTMARE COMPANY!!!!

MY AUNTIE WAS LEFT DISTORT AND SEEKING MEDICAL ADVICE AFTER SHE WAS LEFT TO DEAL WITH THIS APPALLING COMPANY TREATING HER LIKE MUCK AFTER LOOSING HER HUSBAND!!!!
NEVER NEVER NEVER EVER USE THIS SERVICE UNLESS YOU WANT TO BE LEFT WITH NIGHTMARES!!!!!

This was the most disgraceful experience of my life!! I know that sounds unbelievable but I can’t express the horrendous feeling of vulnerability at a time when I had just lost my beloved husband to cancer. My husband did this Will to ultimately help me but he didn’t know at the time what he was signing because I have been through hell. This company accessed my husbands bank account and told me that from the total in the accounts being £8.000 the owner of this company and the Soliciter acting on his behalf would take £7.500! Can you believe the disgraceful behaviour of this!!! Please never ever do an online Will. You won’t see any of these people but they think that your money is there’s to take!!! And they really think that they can keep the money my diseased husband worked so hard for. Go to the your local high street where you can access a Soliciter face to face. Please please don’t ever ever do an online Will. It’s cheap to do online at first but you will end up having to pay 4% of your house also. If you need help report the Soliciter to the SRA ( Soliciter Regulatory Authority) if your going through this hell please don’t give up 🙏