Nine West Avis 176

Nice shoes look good but not very comfortable makes my feet hurt leading to back hurting …

April 8, 2026, I ordered a pair of "Folowe
d'Orsay Pointy Toe Pumps" in SIZE 9M in Purple Mirror Patent.
The shoes arrived after a few days. But, NW had sent me a SIZE 8.
I contacted Customer Service...which is as difficult a process as trying to drive a car that's out of gas.
I had to return the SIZE 8's...wasting my time and effort....and wait for a replacement pair in SIZE 9M.
Lo and behold ! The replacement pair arrived...only to be a SIZE 5 in a SIZE 9 Box.
I am not Cinderalla, and even my big toe doesn't fit into a Sz 5. And I can't wear a Sz 9 BOX ! Also, NW demanded I send photos of the tiny Sz 5 shoe and the Sz 9 box. They wouldn't otherwise believe me. Again, I had to waste my time and effort with "Happy Returns." BUT I WAS NOT HAPPY !
On April 18th I was thrilled to report that the "Third Time's the Charm." Alas ! The SIZE 9 shoes arrived the very afternoon of the evening I needed to wear them. FINALLY ! In the "Nick of Time."
I then noticed that there was a $10..+ Shipping Charge on my credit card. For what ? Sending me the wrong size shoes TWICE ?
Again, after suffering thru contacting Customer Service, hopefully, that charge will disappear. 🙏
Mind you, each time you contact customer Service, you get 4 different agents...and the same sugary, apologetic, prescribed, scripted robotic email.
This time I asked NW to give me the shoes at NO CHARGE, considering the inconvenience and nonsense it had put me through.
Ha ! Perhaps I should wait til the "Cows Come Home" before that happens.
I will go barefoot before I ever order from NW Online again.

Beware !

I should have know to NOT purchase from this company since they shut down their storefronts in 2018 and are now fully online.

I purchased a pair of shoes from ninewest.com on 4/2/26 at 2:43 pm. At 6:36 pm, I received an email from them asking me to verify that it was me that placed the order. I verified yes. This morning (4/3) at 5:43 am I received another email from them saying that they canceled my order. They did not supply a reason for the cancellation. I called the customer service number they supplied and was told repeatedly by an AI bot that there were no reps for me to speak with and that I should email them and they will respond within 48 business hours.

Wow! I am fascinated by how far this company has fallen. I will never shop with them again. Thanks Nine West for content I already knew. That yall suck now. Smh

Really disappointed with my experience. I accidentally selected the wrong size when ordering a pair of shoes and contacted the company immediately. Literally within a minute of placing the order. Despite reaching out straight away, I was told by Leah in Customer Care that their system is unable to make any changes once an order is submitted, not even something as simple as correcting the size.

It’s very frustrating that a footwear company selling online has no ability to amend an order placed seconds earlier. Mistakes happen, and most retailers have systems or customer service processes in place to fix something this small. Instead, the response was essentially that nothing could be done.

For a business selling products where sizing is critical, the lack of flexibility in their ordering system is really disappointing and makes the buying experience feel very customer-unfriendly.

Customer service does not respond. I’ve been waiting weeks and every 48 hours I follow-up, still no reply. They only have email as an option, no direct number to reach anyone. I tried DM’ing them on IG. Again, no reply. Avoid ordering from this site! If you ever need anything from customer service, you won’t get a response or any help!

The return details provided were not clear, and it turns out that there are limitations for happy returns that aren't listed. However, the experience was hugely redeemed by a customer service agent who was prompt in emailing me back and providing a solution. I really appreciated her help.

I’ve shopped at Nine West forever. I remember when they were still in the malls, and now they are just online, and I’m grateful that they still exist. I have a lot of Nine West shoes from before that have stood the test of time. I have read the reviews on this site and I haven’t had the same experience with the quality of the shoes or the customer service. I have a few pairs since they went only online and the quality has been fine. I do think that in general people need to take into consideration that quality is not what it used to be and so a slight reduction in quality I think can be expected from time to time. I have had an incredible customer service experience. Typically, you have a very short window (an hour) to cancel an order. I called the next day, and the customer service rep called the warehouse that ships out the parcel and had it cancelled for me, which I have never experienced with any company before .They also sent me a paid return label to return a pair of shoes that I had just bought - stunning, comfortable, just for some reason the sizing is off. I bought a 5.5 that fits like a 7, so something happened with that particular shoe. It is incredibly rare for companies to send a prepaid label as they shipped it to me for free so this is just an all around loss for them. I have noticed that some of the shoes on their site are not real leather, so i wouldn’t get those as I don’t expect the quality to be good, but I’m careful with what I buy and keep and everything has been great so far. Love the styles, the prices, and frequent sales.

Good customer service! They gave me a true assistance with my order! Just a suggestion for the customers : add 1/2 size to your order girls, this brand fits a little bit small

Recently bought two pairs of heel for work. I am working 4 days a week mainly sedentary. The shoes have worn badly at the back. Basically the non leather lining has ripped and peeled off. Ninewest say I have damaged them. Not sure how as I have done nothing but wear them to walk and sit. I fed back to them as have actually been a customer for years, but they were not helpful.

My experience with Nine West has been a complete nightmare, and I feel it's my duty to warn other customers. I returned two pairs of shoes over a month ago. I used their designated return service, Happy Returns (a UPS service), which subsequently lost the package.

Since then, I have been trying to get a refund from Nine West. I've emailed their customer service team multiple times over the past three weeks, providing all the necessary information and a clear explanation of what happened. I've also reached out to Happy Returns, who directed me back to Nine West, stating they could not help further.

Despite my persistence, Nine West has provided no response. I have received zero communication from them, leaving me without the shoes and without my money. It is completely unacceptable that a company this large can ignore a customer for weeks on a refund issue that is clearly a result of their own vendor's mistake.

Nine West, if you are reading this, please process my refund immediately. Your lack of communication and accountability is a shocking display of disregard for your customers. I will not be shopping with you again and urge others to consider this before making a purchase.

I’ve never experienced such poor customer service from a supposedly reputable brand. I had a simple refund issue that should’ve been resolved quickly, but it turned into a stressful, time-consuming mess. I had to chase the company multiple times over several weeks, only to receive vague, copy-paste responses that led nowhere. Their communication was inconsistent, unhelpful, and completely lacking in accountability. It honestly felt like they were just trying to wear me down so I’d give up. I’ve now filed a formal complaint with consumer protection authorities. No customer should have to go through this. I won’t be shopping here again – and I wouldn’t recommend them to anyone who values their time or sanity.

I was an avid buyer if Nine West shoes for work. I recently purchased a lovely pair of heels that I love but after 2 months of wearing them maybe 2-3 times per week with minimal mileage the cheap plastic heal has come off. I contacted customer service only to be told that they only offer to pay for repairs within 30 days of purchase and advised me to take them to get repaired myself as its outside of the 30 day timeliness. Their shoes aren't cheap even on sale and I would expect far superior quality and customer service that offered a solution to benefit their loyal customers. No more Nine West products for me, we have so many options now with online shopping.

Hello,

I received this travel set as a gift for my Christmas/Birthday 1-5 from my family. As I prepared for our trip this July 4th week long vacation I attempted to use the set. Not one of the zippers worked. The set is exquisite and just the perfect size for packing 3 bags. 

Our family are loyal Nine West customers. We purchase locally in stores (Kohl’s, DSW, etc..) as well as online at Nordstrom, Macy’s, etc…. 

Can you please stand behind your products, customer service guarantee and assist me with a replacement, refund, credit, etc..?

I appreciate your assistance in this matter. 

Thanks, 
Tina Marie Jackson 
7830 Holiday Hills Circle 
Chattanooga, TN 37416-2709

Sent from the all new AOL app for iOS

————————

2x  Ticket number 826921

Still awaiting a resolution to our Nine West experience. 

July 9th. 

Thanks! 

P.S I’m not looking for a monetary result. I’m just looking for the company to replace the set and maybe give a complimentary gift for our issues. 

I’d be happy to return the set. Please send me a prepaid package box/envelope. 

Mrs. Tina Marie Jackson
7830 Holiday Hills Circle 
Chattanooga, TN 37416-2709

Sent from the all new AOL app for iOS

On Friday, July 4, 2025, 8:10 PM, Nine West

Thank you for contacting Nine West Customer Support! We have received your request and your ticket number is (826921). You will typically receive a response with the next steps and/or resolution within 24 hours (excludes weekends and major holidays).
We look forward to assisting you.
Nine West Customer Support
*Note: Please do not submit multiple tickets as this will delay our response time to you.*
FREQUENTLY ASKED QUESTIONS:
WHERE IS MY ORDER: If you have your email address or zip code, your order ID and your billing last name, you can track your order at the following to begin the process. You will also be able to find locations where you can drop your return off to allow for immediate processing of your return.
I RETURNED AN ITEM, WHERE IS MY REFUND: If an item is returned by mail, it can take 5 days for your refund to be processed. If you return your item at any Happy Return locations, the refund or exchange is initiated immediately. Please note, that your bank may take an additional 3 to 5 days to process the refund we sent them. Once the return is processed you will receive an email and refund to the original tender type.
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Customer service is awful , purchased 2 pairs of shoes that sound like they are hallow in the heal and they do not care, just offered a 20% discount on another purchase. Unhappy customer.,

I bought a pair of shoes in March 2025 for about $100, the heel broke June 12, for the price paid the quality was very poor. They won't address the quality issue because I don't have the receipt. I didn't keep the receipt thinking the brand lasts long so no need to keep receipt, I guess I was wrong. The quality is not the same anymore, please be careful.

I bought a brand new pair of shoes from their website and it came used. They only gave me 20% back. I’m never buying from them again.

Honestly, I really can't give it a 1. The brand has been around for years and they fit well however, the craftmanship/materials they are using on the Inside as well as the outside is awful. I have been an advocate for 9 West for years but they just lost all my confident in them. I purchased a brand new pair of Navy Patent Pumps, never touched any floor, Black ashes for the insoles, coming off on your feet. This is terrible. And, what is worse, regardless if they are new or not or you purchased them anywhere else they WILL NOT STAND BEHIND THEIR FAULTY MATERIALS/CRAFTMANSHIP. !STOP BUYING THEIR SHOES AND THROWING AWAY YOUR MONEY! Better yet, giving away your money. They will do nothing to rectify the problem.

Great products and very good customer services. Worth the price totally recommendable….


May

I purchased Tootsy Flats on the 29 of June 2024, ORDER #15116, and after wearing the shoes for the second time, the leather was worn out just above the heels. Nine West sells Tootsy flats as leather shows, but they are either not leather or very bad quality. The shoes are uncomfortable. The quality is very bad. I will never buy from them again. No wonder they closed their shops in Adelaide, noone wants their product.