Ninja Van Avis 

This company is Not Trustworthy! Ninja Van has a fake call center , doesn't respond on any way. Delivery guy went at the door and have send the package without leaving any package at the door!

The worst delivery company in the Philippines.

I strongly advise against using Ninja Van, especially if you are ordering through Buy and Ship Philippines using their Buy for You option. Avoid both companies at all costs as NinjaVan is Buy and Ship PH are partners.

I paid over ₱65,000 for their services, yet my parcel has been sitting in Ninja Van's warehouse since May 28 with no progress. The tracking status remains stuck at "for sorting," and there have been no meaningful updates or attempts to deliver.

This is a complete waste of hard-earned money. I will be filing a formal complaint against them.

Ninja Van in the Philippines sucks. They have lost over 10 items that I have ordered from Amazon in just the last few weeks. To Ninja Van, if you don't deliver shipments from Amazon anymore then quit accepting the shipments that I ordered or is your company on a month long vacation??? My name is Fred Carter and I hope Amazon sees this and stops shipping their products with your company. I actually enjoy receiving the items that I purchase!!!!

THE DRIVER DID NOT DELIVER TO THE ADDRESSED PERSON, DID NOT DELIVER TO DOOR, NO PICTURE AS PROOF, ITEM NOT FOUND. AND SIGNATURE AT DELIVERY IS NOT BY THE ADDRESSED PERSON. NINJA VAN DRIVERS ARE THE WORST. LAZY AND DISHONEST. AND NINJA VAN AS A COMPANY ARE ALSO THE WORST FOR ALLOWING THIS BEHAVIOUR. YES, I AM SHOUTING THIS FEEDBACK, BUT YOU DON'T CARE BECAUSE IT ALWAYS HAPPENS WITH SEPHORA DELIVERIES. 

delivery is too slow, it's been 7 days and it still hasn't arrived. even though it's only in the peninsula. ..if you can't operate please close immediately.....shope express delivery is the best so far

very bad service here in beluran, sabah

Always have a bad experience with the rider. My package never delivered. Package #PHNJV00905151533

Stored items for too long. No tracking number update. very bad service!

Absolutely awful delivery service. My package has been stuck in Laguna for 8 DAYS. And it still hasn't arrived in my province. Very dissapointing.

I never leave negative feedbacks to courier companies because I was a delivery guy before and I know exactly how this supply chain system works.

My 1st ever encounter with a terrible driver attitude and poor customer agents replies with Ninja Van.

No tracking updates and suddenly driver called my mobile at 3pm on a weekday saying that he is outside my house. I told the driver that there's no tracking updates and I'm at work. Told him to come back after 7pm since delivery stated by 10pm. Driver said he will be at other place during that time. So I told him I will drive over and meet him at where ever location he is currently at or his next location to pick up from him personally. I can fit his location timings without losing his time.

He said okay. Called him at around 5pm, wanting to meet him at his next location but his mobile phone was off all the way. The least driver can do is to inform me that he can't meet me. Just a courtesy call will do.

Saw the tracking at 8.24pm and it was returned back to the warehouse. Up till today, no updates on the delivery reschedule date. I've deal a lot of courier services and this is by far the WORSE courier service I have encountered.

I've informed all my overseas sellers to never assign Ninja Van for all their orders to Singapore.

Instead, I've recommended all my overseas sellers to assign to my trusted courier in Singapore that I've used for years.

I understand that drivers are busy but all I asked for is a courtesy pick up call from the driver and updates.

Check with your sellers first who they assign. If it's Ninja Van, ask them reassign others.

Ninja Van truly lives up to its name - they disappear without a trace with your goods. They failed to deliver items I ordered online via NTUC although the status showed as "Picked Up". When I checked with the live agent, who by the way was worse than the chatbot, he kept repeating "The item is still at our warehouse", "We are unable to assign a driver but we will send you a notification when the parcel is out.". No apology, no solutions, no commitment on when the deliverr will be made. Do not ever order at the 3rd party stores on NTUC app as they will most likely use Ninja Van.

Very unreliable here in the Philippines, unfortunately Lazada online sellers don't have a choice since they are partnered with them. We have a rider in our area who doesn't pickup and only uploads edited photos as proof. I already contacted support but no solutions, 4 days and counting.

Delivery guys dont even bother. Say that its "unsuccessful " but they never tried ,called or waited for just 1 minute. What a lousy lazy service. 1 star is deserved.

I need my parcel for later, and it didn’t arrive yet, it’s been 6 days, this carrier is so slow than others. I’m so disappointed. I don’t have anything to wear on our event later

I received a parcel today delivered by Ninja van. The guy just throw it at my gate and left. He can't even be bothered to send me a SMS. It's bcos Ninja still stated that it's a non contact delivery.
This is not the first time but a few times over a 12 month period.
So don't use Ninja van for delivery

I had a very traumatic experience with Ninja. The delivery driver placed for me is totally RUDE and UNPROFESSIONAL. I ended up slapping him. Now, everytime I have a parcel that'll be delivered by them thru TikTok, I automatically cancel it!!!

Their finance department has consistently shown inefficiencies. Despite sending payment proof screenshots, invoices that were paid well ahead of the due date continued to be marked as unpaid. For small business owners, this can be particularly stressful, as it creates the risk of double-paying invoices out of concern that their accounts might be frozen.

This issue has occurred multiple times for our business—at least two to three instances—causing significant frustration and unnecessary worry for our team. We've reached out repeatedly to highlight the problem, but it remains unresolved. It’s difficult not to question whether the issue stems from a lack of care or from deeper operational shortcomings. We have all the email and screenshot logs.

As a result, we’ve made the decision to switch to Trax Logis (formerly Qexpress), and so far, we've found their rates and overall efficiency to be far more reliable.

If you are a small business owner, you can consider EasyParcel too.

Texted to inform me delivery was being made. I texted back and said we were waiting. End of day no packages. Several texts messages sent but no response.

Next day message has not changed. States package will be delivered today. Not delivered, no text messages frpm driver.

Called their support center. They stated me packages were returned to warehouse due to unseen circumstances.

It was late at driver did not want to deliver? Package ro heavy for him?

They apolgized and told me packages would be delivered tomorrow. Two days late!

Wirh their lack of communicatiions and failing ro keep a delivery promise two days in a row, I will never personally use their service.

Kung pwede lang 0 star yon ang ibibigay ko. Worst experience from rider to customer service. May parcel ako nag deliver si rider ng di manlang tumatawag na nasa location niya sya, may pinag receive sya sa parcel ng di manlang nang hingi ng authorization letter nag ask na ako sa guard at mga tao sa bahay kung may naka tanggap ba sa knila ng parcel ko at lahat sila same sagot wala daw. Naka receive ako nang email na successful daw ang deliver with picture pa then ngayon tinatanong ko kung sinu pumirma at anu SOP Nila pag nag dedeliver bakit di manlang ako tinawagan ngayon nawawala yong parcel na ang laman is card, nag raise ako ng concern sa customer service nila pero ang sinabi lang sa akin na nawala daw ang parcel habang binabalik daw sa hub nila, kaya nasabi ko paanu mo nasabi na nawala habang binabalik sa hub kung may email kayo sa akin na successfully delivered. Napaka worst experience not recommended.