Northerncarcentrelimited Avis 

Faulty car returned, but promised refund is overdue

My experience with Northern Car Centre has been extremely disappointing. The Peugeot I purchased suffered an engine failure on the first day and was returned to the dealer.

The dealership agreed in writing to refund £1,999, requested my bank details and confirmed that payment would be made on 7 September 2026. As of 9 September, no refund or transfer confirmation has been received, and my follow-up message has not even been read or answered.

I have now started pursuing the matter through my bank. If the dealership continues to ignore me and the refund is not paid, I am prepared to take formal legal action to recover the money. I will also publish relevant screenshots of our correspondence, with all personal and banking information removed, so that my experience is properly documented.

This review reflects my own documented experience, and I will update it if the dealership resolves the matter.

---- UPDATE ----

UPDATE – 15 September 2026:

I have now received the £1,999 refund from Northern Car Centre.

I’m glad the money has finally been returned. However, the refund was received more than a week after the date they had confirmed in writing, and only after my follow-up messages went unanswered and I started a debit-card chargeback with my bank.

The car developed a serious engine problem and lost power on the motorway on the first day. The dealer later confirmed that there had been an injector issue and agreed to refund me.

I have updated this review to confirm that the refund has now been received, but the delay, lack of communication and amount of effort required to recover my money made the overall experience extremely stressful.

Bought a 2nd run around car. The lads gave good good service. The car was exactly as how it was advertised. Nice little fantastic runner. Will definitely use these again if needed off another car.

They supposedly gave the car I bought an MOT. However, they issued the MOT certificate, did not do the work to the vehicle as they agreed and removed the failure items as if it had passed. Absolutely criminal in nature.

This company needs to be investigated and monitored by trading standards as they are selling vehicles in a dangerous condition.

Please avoid this garage the car he sold me was not road worthy and we could have been killed,he refused to give me my money back, I had to threaten with trading standards and the small claims court. Please avoid at all cost.

They promised the car was in good working order. When I woke up the next day the car wouldn't start and the suspension totally collapsed. They tried to tell me "it's supposed to be like that!". Then they said it was perfectly fine when they "checked" it, and also mentioned the suspension was an issue when they go it but they "fixed it".

So which is it?

The engine was also leaking fuel everywhere. It's my legal right to return, but they tried to avoid it. I had to TAKE THEM TO COURT to get my money back. Absolute waste of time and money. If you have even the slightest doubt, avoid these shady and dishonest tricksters.

TRUST ME, AVOID! Buy from anyone but these lot. They are snakes.