Notcutts Avis 

ordered a privilege membership and the card was dispatched 9 days ago. Still not received it and customer services don't respond to emails so I'm asking for my money back now. Their loss, we shan't be returning.

No more free coffee or 2 for 1 meals and as their plants are more expensive than anywhere else I certainly wont be renewing my card! I think they will find this is a great mistake, when we went and had a free coffee we always bought cake or a meal to go with it now they wont get our custom at all!

Visited Notcutts Victoria Garden Centre and Cafe in Featherstone.
The garden centre has social distancing measures in place. All baskets and trolleys sanitised and lots of staff available to help.
The cafe is very organised with every safety measure in place that is possible. My details were taken, then I was taken to a table and the ordering process explained. Tables that had been cleaned and sanitised had a sign on them. Staff were friendly and very helpful. Felt very safe and confident customer needs were being met.

Order placed on 25th June 2020
Email received on 26th June 2020 confirming order had been despatched
2nd July and still no order received
Emailed and spoken to customer care several times now and still not heard anything

I have confirmed that I will give them until Friday 3rd July and if not received, I will be taking the matter legal to get my money back

Shocking customer service levels and for a customer who has been using them for years - real shame and you should be ashamed Notcutts at your lousy customer service attempts!

Bought a parasol & base late last year & the base is not heavy enough to take the parasol. The staff advised me that this was adequate enough - ha ha!! Within a short time the parasol was blown over in a gentle breeze & ripped one of the bars holding it up. The parasol is now useless!! A costly purchase.

Not sure I even want to give it a 1 star but here’s why. Today I received an email to say my Privilege Card should have been renewed in May, but noticed that they have taken some of the main benefits away.
You no longer get 3x 2 meals for the price of 1
You no longer get 2 cups of coffee per month.

When I phoned to ask would they be honouring the 2 meals that I had missed because of Lockdown, not worrying about 3 months of coffee entitlement I was told they would not be honouring anything and had stopping coffee’s and meals because it wasn’t their policy this year.
So anyone who renewed at the beginning of this year will still get all their benefits.

No Notice of changes just small print on the renewal email.
Do I feel let down by Norcutts Yes I do but I will let my purse do the talking by not renewing.

I went to Notcutts Ashton to buy a small budda water feature, it was the last one that was on display but was told by the manageress I could not have it as her sales will go down if not on display I would have to pay in full if I wanted to order it and pay for delivery if I did not want to come back. I live with my 86 year old mum who can not go out due to Covid so I didn't really want to go back I emailed customer sevice to complain and they emailed me a week later to tell me I could pick it up next day. Went back and it wasn't in, because I was furious they finally agreed to deliver free of charge. BAD SHOW all round! they may have lots of stock and no customers if they do not learn to put customers first. I shall not be renewing my privilege card and shall not be shopping there again, & neither will my family & friends.

Very pleased with our rattan garden furniture set. Despatch only 1 week despite bring told it may take over 2 weeks. All items arrived together on the same day. Helpful driver who put everything neatly onto the drive. Amazing quality set and good value. Good email updates and communication. Hope to add more items from the range.

For a company I always felt was reputable, reliable and considerate, their performance has been abysmal.
Garden seat took 3 weeks to arrive, no assembly screws or fittings. ‘Customer service’(sic) can only be accessed through a sort of triage system where your details are taken by an automaton, and then apparently ‘sent on’ to CS for a response in 48hrs. 4 calls over 9 days, multiple emails...no response. Notcutts branch Manager nearest to me says ‘nothing to do with us’. Wrong answer sonny, back to management school!
Finally rang manufacturers who couldn’t be more helpful and are sending fittings by return.
Absolutely horrendous ...avoid at ALL costs.

Avoid this company at all costs! I ordered two hanging baskets to be delivered to my daughters as a thank you for helping us out in Lockdown. I am having treatment for a brain tumour, so have had to rely on deliveries. I was told that delivery could be up to 21 days, so after that time and no sign of the baskets, I sent an email (absolutely no telephone contact!) to ask when they would be sent. An email came back to say that my order had been lost in transit and they would refund the money which had already been taken from my credit card within 3-5 days?
I am shocked and disappointed that a company with many garden centre outlets over the country could be so inefficient. I’ve noticed that there are many bad reviews, so my advice is to steer clear.

We have been looking for a water feature for a while. Visited several shops and nothing we liked. We ordered one online and had trouble having it delivered so cancelled the order. As a last resort we tried Notcutts, thinking it would be expensive, however we wish we had visited there first. Our water feature was half the price of anywhere else. The poor lady who helped us was ran off her feet but couldnt help anymore if she tried. Thank you, you have helped make our garden beautiful. 😊

I ordered bedding plants 6 weeks ago and no delivery to date. No response to emails and unable to contact customer service on the telephone. It is absolutely appalling and I would urge anyone to not buy from this company. Contemplating what to do next if they dont deliver or refund.

Avoid at all cost.

Ordered bedding plants during lockdown and when they did finally arrive they were an absolute disgrace. Any reputable company would have been too ashamed to send them, let alone charge for them. Always enjoyed a family trip there but won’t be happening again unfortunately.

Exactly the same story as the previous reviewer, coincidentally for the same goods, a fire pit, nearly six weeks for me. I’ve had two holding emails, the second of which promised despatch a week ago, which hasn’t happened.
Whilst I fully appreciate we are living in extraordinary times, to carry on advertising and taking peoples money, with no hope of supply is unacceptable.
Frustratingly, you can’t contact them by telephone, only by email, which gets an automated response and from there ignored.
My worst ever online experience, avoid if you want a similar one.
I will look at means of recovering my money as well, I won’t be ripped off by these people.

I placed an order for a fire pit over five weeks ago and still waiting for delivery. I’ve only had one communication from them advising me it would be dispatched by end of last week, yet I’m still waiting! The only means of contacting them is via a contact form on their website which I’ve sent daily for the last four / five days and still no response! They were quick to take my money and failing to fulfil their obligations. I’m now considering small claims court. They are a disgrace! Think twice before you order from them!

Having placed an online order over 5 weeks ago, i finally received my order of plants today and have to say i am incredibly disappointed by the poor quality of them. Squashed, yellowing leaves and in desperate need of water they look like they have been stuck in the boxes for that entire time
I appreciate with coronavirus that the delivery time was going to take longer and when i placed the order it stated 2-4 weeks which was fine. However my email last week, following 5 weeks of no update, asking if my order could be cancelled as i could now go to a garden centre to purchase plants directly ( and therefore choose the quality) went unanswered, and so to now receive the plants in such poor condition is even more disappointing and frustrating.
Lets hope with a lot of TLC, care and water they will survive otherwise i may just as well have planted £60 notes in the hanging baskets and hoped for the best!
I will not be shopping with Notcutts either online or in store again as I'm afraid this experience has not proved to be a positive one!

Do not trust this company. Still waiting for my items to arrive after receiving the wrong order. Can’t get in touch with them, being ignored on social media. Requested a refund on numerous occasions.

Well I ordered before I read the reviews.
Possibly would not have if I had read them, I ordered 3 pop planters, and on the Web page said despatch was week commencing 25th May.
They arrived this morning 18th May.. And I must say very pleased well advanced, and they was £5.00 CHEAPER each one than where I was originally going to order from.
No issues at all and would use again..

The physical stores are nice but ordering online is a nightmare. I was told on my confirmation email that the goods may not be receieved for 21 days. Not good as I am ordering animal bedding and needed ASAP.

Immediately I request to cancel via email - within 10 mins - and hear nothing back for a week.

I am then told I can't cancel, but should refuse delivery to get an automatic refund. I did that. 3 weeks later, still no refund, and my emails are being ignored.

Not good enough.

I purchased a pack of 2kg Gardmans wild bird peanuts the other day advertised at 20% reduction. i did think at the time £13.79 was rather steep but thought that must be the price as I hadn't bought any for some time. At the check out I paid £9.92. When visiting other garden centres that afternoon I found that the price was £7.99 - £8.25 normal price. That was without what was supposed to have a 20% discount. I did speak with Notcutts about it but the answer to my complaint was they were 20% off their price. Really bad and misleading I feel.