Nottingham Cars Avis 

Booked a taxi in advance. On the day taxi never showed at the time booked. Rang the office. The person I spoke to informed me that it didn’t matter that I’d booked and that they were busy. Informed me it would be very 21/2 hours before taxi would arrive. Had a medical appointment. When I challenged him his attitude was I don’t care not my problem. If you want a taxi to turn up don’t pre book with this company. That’s if you want to get somewhere that day. Find another firm. This one is not reliable and doesn’t care about it’s customers!

I have been happy with this company whilst my son is in City Hospital with Leukemia. (he is still there) However, last night 2/6/26 I booked a taxi for 8.20am 3/6/26 and told them that I had an urgent appointment for scan on a lump on my leg at Queens Med Centre at 9.10am. No taxi arived - many phone calls - your taxi has been despatched -10 mins.... More desperate phone calls Eventually the taxi arrived 25 minutes late!!! I arrived in the area for my appointment with minutes to spare after telling the driver to take ring road to avoid all the traffic lights on their favourite route to Queens. Absolutely disgusted.

I would give ZERO to this company. Nottingham cars! Unreliable not to be trusted service. Please be for-warned I waited for many hours for a cab I needed a car and from an agreed 45 mins wait and plenty of lies later I had to stay put!

This is ongoing and repetitive.
This is a disgrace to Nottingham as Nottingham cars are not serving the community. Upgrade your standard and retain your customers.

I booked and pre paid 2 taxis to take elderly friends of my mum to her funeral. On arrival they were charged and had to pay leaving them flustered and upset as I'd told them all was paid for.
I then had to speak to Nottingham Cars 10 minutes after walking out my own mums funeral when I should have been thanking attendees. I had to switch my phone back on, log into my bank and tell them when I'd paid (even though they'd emailed a receipt). They called me 5 minutes later to ask for more card details.
My friends were horrified what I was having to do. I emailed afterwards but didn't even get an apology which was 100% required under such circumstances.
I've ensured the funeral director doesn't recommend them to anyone again!

They are always late. And the customer service is horrible. They are incredibly rude. Once they put a phone down on me.

Called ay 5pm told 20 mins..called 3 times n told 10 mins every time. Had texts to say driver dispateched 40 kind ago so waited outside with my walking stick. Only to call 55 mins after 1st call and told that a driver will be dispatched shortly....being disabled doesnt trump long fares but a bit of honesty wouldnt go amis and would havr literally saved me a lit of pain as id have at least hsd the option to try elsewhere.

Took my money but taxi never came despite me informing them i needed a taxi due to a broken leg, i was in severe pain but the taxi never came, terrible company avoid at all costs.

Driver accepted request via app,then searched for another driver,eventually cancelled ,so Uber benefit.Happy to pay for a car that actually arrives.

Didn't turn up when promised. Then said 2 mins when phoned it was more like 10 mins late 4 work

We booked a taxi for the airport. Driver arrived late, without explanation or even apologies. We were worried that we will be late and the driver made an inconvenant comment “Don’t worry, you have a plenty of time”! The lack of courtesy and empathy was appalling. Really unimpressed.

Absolutely rubbish never using them again every time i book for the school rin I book half hour early and when I ring 5 minutes before school starts and they tell me there still trying to get a car TO ME what a s*t taxi service and its everytime so I will not be using them again

I prebooked a taxi on Thursday evening for Monday morning.

7 minutes before the taxi was due I had a cancellation message.

Of course by that time I couldn't get another taxi unless I was prepared to wait 30 minutes. As a result I was late on the first day of a new job.

Why offer a booking system if you are just going to cancel?

I won't be using this company again and I wish I had read the reviews before booking.

Rude customer service
45 minute late taxi drivers.
What else to say..
You are literally paid to get on time somewhere and you are SO late.

Used this company foe a 20 min ride . Lost my phone in the car and when I called to let the driver know the cheeky people dem said they will charge to bring bk ...... then rude operator asking where to bring bk to like he wasn't already just told . Thought your job is to remember addresses . 1st and last time will ever use this company ... central all day for me

Ordered 5 seater 9hrs before needed, said it may be up to 15 min late, no problem I said, 4 seater turned up 30 mins late, no explanation no 5 seater available,had to get two taxis, not be using this firm again, waste of my time and effort use another reliable firm not this one.

We booked with this taxi firm to take us to East Midlands Airport. An early morning flight and all went well.
Gave them flight number for our return a fortnight later and they didn’t turn up.
I phoned “ my cars “ from the airport and they were apologetic having lost my details.
I phoned UBER who turned up in 4 minutes very efficient.
Needless to say I will not use “ My Cars “ again.

I've used Mr Khan & his families taxi firm for decades with never a negative experience. A ⅓ cheaper than Uber & ½ the cost of DG. Whenever I book I'm notified instantly that my cab has been booked then usually a few mins later it arrives, very occasionally I've had to wait a fair while but normally it's rush hour, very late at night or there's been a big accident but always I've had an explanation & apology. So shocked to see so many negative reviews. Used them today & last week while in hospital had to nip home for my wallet, clean clothes, toiletries...so caring, wished me well do you need a hand back to the ward with you things. To be honest the same kind of service that I've always had.

Very poor service I booked today for school, driver rung me that I am outside it took me 30 seconds to come out but no one was there, when I ring operator he said he was there waiting for you and he left then he ring you, what an excuse in reality no one was there.
Not going to use them again.

Useless company and the reason why Uber is as successful as it is. Pre book a taxi for it to turn up 45 minutes late causing me to miss my train

Useless company. 15 mins waiting to be picked up for a journey which should take 15 mins. Not the brightest staff, no apologies over the phone. Stick to uber.