Novasol Avis 

Har udlejning Sommerhuset i mange år hos Nordvasol ,og de sidste 3 til 4 år har det ikke være godt, de lover mange ting, når ny kontrakt skal oprettes, er alt rosen rød ,men har givet op

Ankommer til et sommerhus som bare stinker surt og gammelt. Selv alt service lugtede surt. Kondensvand løb ned ad ruderne. Rengøringen kunne vi kigge langt efter. Lanterner af spindelvæv hang over det hele.
Kontakter Novasol, indsender billeder, og der oprettes en sag. Vi når selvfølgelig ikke at høre fra dem inden vi tager hjem ( hvilket også skete før tid)
Hold Jer LANGT væk fra Novasol !!!!
En klam oplevelse!

1 stjerne, idet det ikke er muligt at give 0 stjerner! Sommerhuset vi lejede, er komplet uegnet til udlejning. Fortegnede billeder og beskrivelse. Men først og fremmest: huset stank af mug og klamhed. Vi sov en nat i huset, og pakkede så sammen og kørte hjem. Til storvask af alt tøj/sengetøj. Og så havde vi begge loppebid efter besøget i huset. Kontaktede Novasol dagen efter, og forlangte refusion. Har intet hørt nu efter 3 uger.

Jeg har brugt Novasol mange år.
Men de sidste 2 gange har været med dårlige oplevelser på grund af dårlig rengøring og manglende opfølge/ de beder en om at sende foto og mm ind men gør intet ud af det alligevel.
Samt tror vi har booket et hel hus og så skal vi dele med en anden familie i hver vores ende.
Det bliver nok sidste gang

Kan ikke anbefale denne virksomhed til arrangerer en feriebolig.
1) De er umulige at komme i kontakt med for spørgsmål.
2) Deres beskrivelse af hvad der følger med i en booking af feriebolig er mangelfuldt.
3) Utroværdig priser - for bolig pris ændre sig dage efter booking (har booket en bolig og betalt 32000 og nu en uge efter står den til 19000)

Novasol beholder lovet rabat selv.
Som medlem af Ældresagen har jeg bemærket en rabataftale med Novasol, som giver en rabat på 10-15 % af lejeprisen på et sommerhus.
Vores børn og børnebørn spurgte, om vi ville med i sommerhus i vinterferien (uge 7).
Vi siger straks ja og tilbyder at finde et passende sommerhus.
Jeg besøger Novasols hjemmeside, pga aftalen med Ældresagen, og finder et perfekt sommerhus, som jeg straks booker og betaler.
I farten glemmer jeg at kræve rabatten for medlemskabet af Ældresagen.
Bookingen bliver bekræftet af Novasol den 29.1.25
Den 31.1.25 skriver jeg til Novasol og beklager, at jeg ikke fik krævet rabatten ved bookingen.
Den 4.2.25 får jeg en mail fra Novasol. De skriver at en rabatanmodning skal være dem i hænde indenfor 24 timer efter købet.
Jeg skriver straks tilbage og spørger, hvor dette står i lejeaftalen.
Dette svarer Novasol aldrig på, men svarer, at man heller ikke kan få rabat på en flæskesteg, hvis den nedsættes dagen efter den er købt.
“ Goddag mand økseskaft” , sikke en sammenligning.
Derfor, hvis du agter at leje via Novasol, så vent med at betale indtil de har bekræftet din rabat via aftalen med Ældresagen !!

Hallo ihr Lieben Mitarbeiter von NOVASOL,
nach zwei negativen Bewertungen über meine Erfahrungen beim Buchen von einem Ferienhaus, kann ich heute berichten, dass sich alles zum Guten gewendet hat.
Von übergeordneter Stelle bei NOVASOL, wurde einer Mitarbeiterin die Befugnis erteilt, eines der von mir doppelt gebuchten Ferienhäuser zu stornieren👍.
Es entstehen mir keine Kosten dafür.

NOVASOL hat sich auch dafür bei mir entschuldigt, dass auf meine erste Bewertung nicht reagiert wurde und ich darauf hin nochmals eine Bewertung geschrieben habe, in der ich sehr deutlich meine Enttäuschung zum Ausdruck gebracht habe.

Problem geklärt, beide Seiten zufrieden mit Ergebnis der Angelegenheit und ein zufrieden gestellter Kunde, so sollte es sein.
Danke dafür NOVASOL, wir werden sicher wieder voneinander hören.

Ich verbleibe mit freundlichen Grüßen

Mein Tipp: Hände weg. Lausig ist der Umgang. Gebt C17500 in Dänemark bei Google ein, dann habt Ihr das Haus.
Das Haus war kalt 18°C nach einer Woche zu warm 24°C zum schlafen. Das Schwimmbad war am Ende der Woche zu kalt mit 18°C. Alles so gut wie unregelbar. Vieles kaputt oder unvollständig. Nur geschönte Rezensionen sind möglich oder gar keine. War mal schön aber Reparaturstau ohne Ende.

They stole our money. We booked a vacation with Novasol and once we received the confirmation email it showed we had booked June instead of July. It was around 14 hours that we emailed to say we need the dates changed. We were told that since it was within 2 weekthere was nothing they could
Do. After numerous emails And calls they never offered any other solution and told
Is we had lost our money. Crooks.

Novasol sucks - our house was great but Novasol doesn't return emails nor allow you to review a house. I had to place a call to Denmark to ask how to leave a home rental review. They told me to use Trustpilot which I can't use for the house (only Novasol) or a website called reevoo which has NOTHING to do with home rentals. I am angry that they are wasting my time. If you want to rent a home, I'd look elsewhere for a rental company.

July 25, 2016
As you can see from my TrustPilot review, Novasol told me to email them. They tried to sound very pleasant. Yet, after I emailed them as requested, they thoroughly chastised me. Just for the record, when I checked into the rental, Novasol's office was CLOSED. I could not have called them, which is why I immediately checked out of the rental and then called Novasol the next day when they were open. Also, they said, "[...] we could have asked the house owner to help or to see how your holiday could be relaxed as much as possible." So...they would have told him to add a third air freshener to the rental? How would that have helped?
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Jun 30
Dear Mrs. Tuszynski,

We hereby reply to your e-mail concerning the above mentioned rental period.

We are of course sorry you left the house and rejected the alternative, because there seemed to be a smell of smoke in the houses. You wrote you assumed to have booked a non-smoking house, but nowhere in the house description on our website is mentioned LUX128 is a non-smoking house. Therefore you could not have expected that smoking was not allowed in the house.

Unfortunately you also did not contact us during your stay and you left the house without informing NOVASOL. When you leave a house without contacting NOVASOL this is always for customers own risk - please see our rental terms you agreed with. When you had called us, we could have asked the house owner to help or to see how your holiday could be relaxed as much as possible. Now we did not have that change and it is a pity that therefore your trip to Europe did not became what you had expected.

We hope to have informed you sufficiently with this reaction.

Kind regards,
NOVASOL AS

A. Kimman 
Customer Service
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Published Tuesday, June 21, 2016
Terrible experience with Novasol and the holiday home at 33 Um Willspull, Michelau, Luxembourg

I booked a vacation rental (in a duplex) through Novasol for one week. I was under the impression that it would be nonsmoking. When we entered the rental, we saw a nonsmoking sign posted on the wall and, a few feet away from it, an ashtray. The rental reeked of smoke. It was terrible. I immediately told the handyman (who gave us the key) that we couldn't stay there and requested a refund. He offered us another rental in the duplex nextdoor and asked us to wait a moment. We saw him put a couple air fresheners in the other rental and take out the ashtray (seriously, I'm not joking) and then he showed us the duplex. We told him the smell was just as bad and that we wanted a refund. He contacted the owner who told us to call Novasol. And so we did. They would not return any of my money and were not friendly. The owners of the rental would not help either. They repeatedly told us that we had to go through Novasol. No one would help us. We lost a lot of money, which hurt...a lot. I don't have much money. I had always dreamed of visiting Europe, and that was my first (and only) trip.
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