Nowbroadband Avis 

Rang to cancel them at the end of the month, they cancelled the next day. Truly, truly abysmal company that deserves to go out of business. Their customer service is of no use. Don’t give them a penny of your money

If I could give less than 1 star I would. Staff are totally incompetent. Cancelled my broadband due to a mix up with another provider (not my end), despite several calls to their customer services team confirming this wouldn’t happen. I’ve now been left with no broadband due to their inability to communicate with their customers. They should be ashamed to call themselves a communications business!! Steer well clear.

Absolutely dreadful. Frequent outages, a cutdown router that makes even simple things impossible and customer service who I am convinced are employed solely to wind people up.

Was stuck with them when not long after signing up, my area moved to full-fibre installations only and living in a rental I couldn't get permission for a new line to be installed from another operator.

Had to change my payment details after my card details were compromised (not by Now, I should add), and Now were incapable of using the new details. Every month, "your payment is overdue" - despite me having updated my card details on the site repeatedly.

When it came to move out and I could finally be done with them, phoning up to cancel just resulted in rude staff ignoring what I was saying and talking over me, insisting I don't have any payment details and that my bill was overdue *again*. As part of security one of them insisted that I verify my card details against the one they hold, while also claiming they don't hold any details, and I couldn't make him see how that made no sense. I had to hang up and try another agent. None of them would allow me to speak to a supervisor.

I couldn't cancel while it was overdue so had to enter my details yet again.

Finally, couldn't even cancel on the day I was moving out as it's a bank holiday, so hope the next residents don't want to be able to set up broadband when they first move in.

And once I was out of the fixed term, they wanted £44.50 per month for standard FTTC!

1) The wording of NOW broadband's end of contract email is biased against current customers, i.e., ATM if you, as the customer, do not contact NOW to negotiate a new contract you are automatically given a contract that charges approximately double what you have been paying.
2) NOW will only discuss new contracts with current customers if the customer calls them, it's impossible to discuss this online through your account or by email. I emailed NOW to request a call to discuss my increased payments, and ongoing contract. I received a call without caller ID, from a person who said they were with Sky, this caller offered a 50% reduction of my monthly broadband contract. I contacted NOW by email who confirmed they're being taken over by Sky, and received another call - with caller ID - from Sky/NOW who didn't honour their previous offer. Sky/NOW only offered their £35 Sky TV, Netflix, and broadband package despite me saying that I didn't want this.
3) There is no option to remove payment details from the online NOW broadband account, only the option to edit these details
4) NOW refused to cancel my broadband membership payment - due today - as I was switching to another company, "it will take 7-8 days to cancel this". I was happy to be without broadband for a few days. I called the new company to (temporarily) cancel my new contract with them, so that I could cancel the NOW payment, fortunately the new company applied this payment as a credit to my account

What a mess no broadband for 10 days and no refund
Very low download speeds

today 13/1/2026 i spoke to someone about a complaint i rasid about the very poor service i have been receiving with little to no resolocation to it not even a gesture of good will offer i had to register a complaint due to our broadband going off & the lack of help from there technical team & they never phone you on the days you have arranged with them but call you on days & at 8pm when it is not convenient to speck so what is the point of arranging a day & time for a follow up call if they never a dear to it. In June when my contact ends I'm leaving anything is better that this rubbish now braodband.

Appalling customer service, can’t comprehend simple English, mix up account details, impertinent and generally incompetent beyond anyone’s comprehension.

Undoubtedly the worst broadband provider in the UK, I always get less download speed than the minimum they say I would get but if you do a technical test on their webpage it always says you're getting more than the amount in your contract. Constant problems with the service and if you call customer service, well good luck with that.

Disgusting company will cut you off without warning and take you're money customer service is also diabolical avoid at all costs

The slowest internet I've used in the last 20 years. It periodically goes down for the whole day. It's the third time in the last year that they've raised prices.

At the end of my contract (October), called them, and informed that I'm leaving. In November they charged me £44.50, December another £44.50. Called customer service, they promised refund £89 3rd or 4th of January. Still no money back. Avoid them, scam.

Absolutely garbage avoid ! Useless company

End of contract wouldnt give us a better deal. So we give them notice which ended mid January. Was going to fibre so open reach came to set up. ( were unable to do straight away. )New supplier let Now know we were changing to them. Now tv (sky) cut our broadband straight off before we got the new supply and wouldnt put it back on, so we have been left us without any. Even though we have paid them. Told us we had to pay for 2 years payments even though it wasnt our fault. Definitely wouldnt consider going back to them again. Service is slow and customer services you cant understand them.

Have been aske to respond to Now's email from their customer service.
I have 3 times with the same complaint, but you still closed the case.
The worst company I've ever dealt with.
Still unresolved and you still owe me money.
Had an outage for 8 days and still chasing my refund.
AVOID!!

Transferred from now broadband to virgin media, using the so-called one touch method, that supposedly makes it straightforward. but nope. 2 months later Now broadband still deducting money from my account! 2 phone calls I made so far, asking them to stop billing me and to refund me. they refunded for 1 month, then next month they billed again! very disappointed as Now are part of SKY TV brand.

Service drops continually, had them out to fix , didn’t work , then put up fees , terrible customer service with people who simply talk over you … and numerous calls and email to cancel my broadband when it ended as it was such bad service … switched to another provider -

An absolute scam overcharged, ridiculous overseas call centres. No reply to formal complaints

Honestly without a doubt the worst broadband provider I have ever been with. The broadband is shocking, I live in a tiny flat and can’t get connection in my bedroom which is about 6 metres away from the router. I have tried to contact now on many occasions via email and phone, not a single of my emails have been responded to and the people I’ve spoke to on the phone have been extremely rude. Do not join, they are shocking.

Poor service and I would look for other services. After three years I'm sick of NOW.

My experiences...

The packages are long and the price isn't clear. You'll bamboozled and you have to upgrade over the phone.

It takes a while to get the equipment delivered and the line to be activated. It was made worse by Royal Mail delivering the box to the wrong place so I had to wait longer for a second to be delivered.

The internet is slow. Often below promised speeds.

The website is very poor and it's difficult to manage your account. When I moved packaged I uploaded my card twice still there is a problem with the direct debit. There is no way to make payment on the website so you have to ring a foreign call centre. I would love to build them a decent self service Account section.

Most importantly, they don't care about your bad experience.

Called to cancel my contract as soon as it was up as they have dreadful customer service. They said that was fine after trying a few half-hearted discounts to keep me. Then they sent an email confirming my cancellation and telling me I owed £216 as I was in breach of contract. I joined in July and tried to leave in August the next year. The contract was for 12 months. I called again and was ping-ponged between operatives who all asked the same questions and was assured my contract would be cancelled in November, three months after I requested it. It was not cancelled. They have billed me twice for September and again for November. I wrote to their complaints department and got an email today saying they are very sorry and will cancel my service and refund me £1.43, not the £81 they owe me. I’m giving up, as long as they take no more money I will just take the loss to be rid of them.