Nowbroadband Avis 

The service is pathetic: you can do literally nothing from the website, you have to make a 20 minutes long phone call to a call center somewhere in India for every minor thing: I really can't believe they are still able to operate like this. Now I have to update the payment method: updating the card apparently is not enough, they want me to call them anyway (god knows to tell them what). It's been years they have an average of 1.3 stars and they do nothing to improve

worst broadbad provider EVER they tried to double my costs behind my back and there customer service team are absolute garbage, trust me they care about no one. AVOID LIKE THE PLAGUE

Possibly the worst ever experience we've had with any telecom or utilities company, over many years.

Promised to switch my elderly disabled mother onto a social tariff back in June.

Despite promises, and us chasing up, to do this, it didn't take place.

Bills were overcharged as a result.

Went to ombudsman. Took a while to upload all the evidence.

In October, after many emails, phone calls etc., we have been switched to the correct tariff but the refund is wrong - and they are still owing for the overcharge to the tune of approx £40.

When speaking to someone at NOW a few weeks ago, he assured us he would be our named point of contact going forward. Another myth. He has disappeared.

He said that he would be in touch about compensation. Never happened.

Now the ombudsman says that it seems that NOW's full and final settlement is just £70 - which is significantly short of the total refund due - and no compensation. So they still have money which they are not entitled to.

I am dealing with all of this on behalf of my elderly disabled mother.

Utterly utterly unacceptable customer service and I want to make as many people aware as possible about what has happened in our situation.

None should take it you can't cancel it and no customer care also

Been with NOW TV/BB for several years. Service has been reliable and advertised connections speeds have been met. Also, NOW have been one of the cheapest service providers for me over the years - but not any more so earlier this month I switched to another BB provider and was due a refund from NOW.

According to my NOW online account, a refund was made around the middle of the month. Trouble is, I never received it. I waited until today and followed it up.

Chat rarely works well and it was difficult to get to speak with a suitable agent. Got passed around and eventually spoke to a relevant person. It was clear that no refund had been made so this person set the refund in motion - allegedly. I'll wait a couple of days and follow it up again should the refund fail to materialise.

Terrible service now. I've been with them for several years and had no problems. Until recently. Within the last few weeks my connection has cut out intermittently to the point it's almost every hour! I've told them about this several times, but as it's an Indian call centre, they seem to be following a script. Very unhelpful, to the point of useless. Tell me the same thing over and over. This timez they said that Now broadband were being taken over by Sky completely, and this was the reason. Did I know this? Of course not. Ridiculous how their communication is that bad. And I don't believe this is the reason. I think Now have seriously dropped the ball and either were taken over by incompetent management, or just couldn't cope with the servers. Either way, absolutely disgusted.
I'm forced to move to Sky but I pushed for a more reasonable cost as having to pay £35 just for broadband that keeps dropping out is unacceptable! I wasn't offered any refund or goodwill, just a lower price, but it means I am now in a new contract.
Avoid Now at all costs for your own sanity please.

This review is a negative MINUS 10 star status!!!!!
Pretty much like all the other reviews reasons on here.
Got a better and cheaper deal with another provider as NOW Board band are @@@@!!!!!!!!!
Avoid,,,, trust me if I am doing you a big favour and saving you time and long term hassle

Suffered multiple drops in connection and no help from Now Broadband customer service.
Was informed earlier this year that their contracts were changing and if I wanted I could leave my contract early , with no charges if I wanted to. I gave up trying to cancel as it was made impossibly difficult by the call centre, I decided to wait until my contract ended , which it does next month.
This time rang up multiple times to cancel , gave a specific date was told no charges for cancelling. ( Will find out with final bill) Never received confirmation, rang up again( if you've used the automated AI they have , you will know that you lose the will to live before your connected to a human) was told yes/no its cancelled. Asked to speak to manager was told no manager there. Was told by this employee that contract has been cancelled. Didn't believe rang up again , confirmed it hadn't been cancelled this call handler then cancelled it asked to speak to Manager who confirmed cancellation and sent email .
I'd thought it was me but reading other reviews confirms that there is serious lack of customer service from Now broadband.
I would suggest avoiding, not just by the terrible customer service but also the connection isn't very good.
Only use if you want hassle.

Trying to cancel my phone and broadband service today and hands down the worst customer service I have had ever. I will never recommend anyone use these.

Don't normally go out of my way regarding bad reviews, but here goes.
DO NOT GET NOWBROADBAND !!!
I've had nothing but a bad connection, I tried to ring them, live chat, I even resorted to emailing their customer services, over 20 times ( feel free to check NOW) , and got absolutely nowhere, they rang a few times, but no joy, can't believe the difference with my new provider, Do NOT use NOW, absolutely rubbish

Membership was up for renewal so called to discuss prices, I stated to the rep that they should not renew the membership whilst I compared providers. After the call I received an email confirming my 12 month renewal! It’s so difficult to communicate with the reps as they don’t listen and just read off a script. Prices continually increase mid contract with no warning. Avoid at all costs… currently looking for a new provider!

Got a good deal at first, but my WiFi was always poor quality, would often drop out and was really low speeds, but not bad enough for them to do anything? Getting in contact is difficult, you ring to get told to go online but your online account always has issues in displaying things correctly, that ultimately needs to be done over the phone. They deleted my payment card from my account and then cut off my broadband because they said I hadn't paid? They then put up their prices so I was able to leave for free, it is revolutionary having internet that actually works and where I've barely needed to battle with crappy customer service

Used to be good. In the past whenever it came to renewal, or whenever I had issues, I would easily get to speak to someone I could understand in a UK call centre. But the last time I had internet issues and told them that my router was old and I probably needed another one, I was told that I would need to cancel my broadband and reapply if I wanted another one as they wont replace.
Further down the line however, I have been double charged for allegedly missing a payment when I switched bank accounts, but NOW do not use direct debit payments like every other provider, which is quite ridiculous. So after battling through the automated options list which tries everything it can to throw you off actually being able to talk to a living person - I landed a very distant, barely audible phone call with someone I could hardly understand. This is no longer the company I signed up with, and I have decided to leave. Another provider is offering a voucher to switch, and is even offering £100 towards my leaving fees. Bonus!

New I'd come on here and see nothing but bad reviews, I'm not the only one then, Where do i start !!
So we all know their Internet is bobbins but we all keep paying and just make do, Internet off on off on off ... you get it, then get slammed with a £44.50 bill, I beg your pardon.. So straight on the phone and soeted with a nice pleasant Lady, "Your on a new contract, so you paid £44.50 for July, we wont charge you for August then from Sept 25- Sept 26 £27.50 for your 12 month contract".
I'VE got it in an e-mail in Black & White but today they cut me off!
On the phone their saying I owe them £44.50.... not what my e-mail says then I answered the door to royal mail and got a new Router ... but no WiFi, seriously. I'll ring back Monday only speaking to a Manager, I am not paying £44.50 for Internet what cuts out everyday and clearly they know that's true hense the new router. Bad customer Service

Now broadband hike their prices from £27 to £45 a month within 18 months.

When I cancelled the service due to moving they still over charged me, and there has been a lot of back and forth, they made me create an online portal in order to close the account which was infuriating. I'm still fighting for my months overcharge 2 months on. Can't get through by email or telephone.. don't ever use them

Utterly incompetent. Took 13 calls to find out about my account when broadband stopped working
Passed from place to place, from Sky and back again repeatedly. Had my address incorrect. Said my account didnt exist but happy to take monthly payment for it! Finally decided to swap provider after three weeks trying to get service back up and running. No automatic refund. Had to call twice to demand this, wont provide proof they've processed this so im not hopeful. Absolutely disgusting lack of customer service. Avoid.

Awful. Been with them far too long. Service keeps (!) dropping. I mean like 7 or 8 times a day. Time to leave - Their website says Open 8am to 8pm... Oh, but their phoneline says open from 8.30... Oh, but then it is AFTER 8.30 and still getting the 'phone lines are open after 8.30' message. Argh! Never again.

Do not recommend, have been trying to contact these guys about my broadband since April and still no reply to emails or complaints made via their website! Have now stopped paying my wifi untill its either sorted or they cancle as they clearly dont care. Due to being deaf i cant phone the company and only reply i got from them was they already have it noted on their system im deaf! So they know but refuse to answer!

The service initially was ok but I had a couple of issues where it slowed to a crawl and then after having received a letter stating catagorically that in the 12 months of my contract they would not increase the price for the last 2 months they have taken an extra £3pm. When I queried this by Email I had no reply so I phoned them and spoke to someone who may have been in India as I could hardly understand anything she said. After she had done a check on the speed she admitted there was a fault and the put me through to billing who said it was company policy to increase prices in July each year and was not interested when I told him I had an email promising that prices would not increase during my 12 month contract. Typical of Sky who own the company and want to bleed us for every penny they can. My advice is to look elsewhere and preferably with an English customer service

Absolutely awful. My connection has been dropping for months, every day, for extended periods of time. I'm working from home and this is seriously hindering my business. Not only do they refuse to fix it unless I actually call them (I'm deaf and need steady and reliable Internet access to use Relay UK), they're even threatening to increase their price by a further 50% if I don't sign up for one more year! And I know this isn't coming from my setup, their own website says so. Avoid at all costs.