nylas.com Avis 

A frustrating cancellation experience

I requested cancellation of my Nylas subscription on September 1, yet I was charged again on September 5 and October 5.

When I contacted support, they explained that they bill monthly in arrears: the September charge covered August, and the October charge covered September. They also stated that my cancellation would only take effect on October 1 and that this was mentioned in the confirmation email.

That explanation does not change how frustrating this experience has been. Requesting cancellation and continuing to receive charges more than a month later is disappointing. The cancellation process should make the effective date and any outstanding charges unmistakably clear when you cancel.

My experience with cancellation and the handling of my complaint has been very negative. Support’s response simply explains the charges and assures me there will be no more. After this experience, I would neither use Nylas again nor recommend it.

The sales account manager didn't take the time to explain the pricing structure for the CASA requirements. We were simply quoted $4,000+ for a one-year Google integration without any breakdown or willingness to schedule a follow-up call to find a solution. Very dismissive approach for such a complex technical requirement

Thought you could use this for Google Auth connection.
Turns out you need the enterprise plan for that. Support is also slow and not good.

I have to cancel my card as there is no way to cancel subscription. I cancelled online and their website says cancellation request submitted. They charged me for 3 months AFTER cancellation. I am now booking online calls with sales to have the subscription cancelled.

STAY AWAY FROM THIS FRAUD.

Started a free trial to test out the service, just received an invoice for the month. Despite cancelling the free trial due to their sub par product, ensuring auto renewal was off, and deleting my card they still charged us. All the reviews seem consistent, money grabbing using unethical practices. - stay well away!

Poor support and service. I would encourage caution when dealing with this organisation, as they have very poor resolution times and strict contract terms when issues arise against them.

I had a very disappointing experience with Nylas.com. We subscribed to their service, but found that it wasn't particularly useful for our needs. When we tried to cancel our subscription they were completely intransigent about terminating the contract early or putting it on hold. Despite cancelling, they still tried to auto-renew our subscription for another year, which was unacceptable. Overall, I would not recommend Nylas.com due to their poor service and intransigence when it came to cancelling our subscription.