Hi guys, if you’re thinking of getting a contract with O2 think twice when you’re there you’re not given the time to read the contract I went in for a mobile phone. I ended up coming out with a phone... Voir plus
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Établissement
Changer d'établissement14-16 Castle Lane, BT1 5DA Belfast, Northern Ireland, GB
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Lisez les avis des autres
Went to Castle Lane store on 14 August. Met with Emma who listened to my queries and made suggestions as to my best options. After discussions Emma, with my agreement, changed home telecoms provider.... Voir plus
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I had no data when on holiday so I couldn’t get any internet when out and about
L'entreprise a répondu
Travis served us in store on Friday 31st July. I needed an amendment to my tariff for travel abroad. Travis was so kind and helpful getting my family and I sorted, with great advice. Especially helpfu... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Coordonnées de contact
14-16 Castle Lane, BT1 5DA, Belfast, Northern Ireland, Royaume-Uni
- 028 9694 7282
4,7
Excellent
91 avis
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Kurtis was incredibly helpful!
Kurtis was incredibly helpful!
Couldn't thank him enough
19 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hello Hannah,
Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that Kurtis was incredibly helpful and provided the support you needed.
We really appreciate your feedback and your trust in us. If there's ever anything else we can help with, please don't hesitate to get in touch.
Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gG3Yv9
Facebook: https://bit.ly/4qmK0ZC
They fixed my issue with my account so…
They fixed my issue with my account so quickly, and had great craic with all of the staff! Thank you to Patrick, Emma, Trevor and Sahill ☺️💗✨
18 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thank you for posting this amazing review, Ruby. 😊
We're delighted to hear that you're enjoying our services and that the team were able to resolve the issue so quickly for you. It's always great to receive positive feedback, and we're pleased we could get everything sorted and back on track.
If you need anything else, please don't hesitate to get in touch using one of the following contact methods:
Call: 150 (free from a Virgin Media landline) or 0345 454 1111 from any other phone
X: https://bit.ly/3U6IaAb
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4qr7MUs
Thanks again for your lovely feedback, and we hope you continue to enjoy your services with us. 💜
Switching home telecomms
Went to Castle Lane store on 14 August. Met with Emma who listened to my queries and made suggestions as to my best options. After discussions Emma, with my agreement, changed home telecoms provider. Would certainly recommend Emma to anyone who had issues with O2/Virgin
14 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thanks for the review Dee! We're delighted to hear that Emma provided such helpful and informative support during your visit to our Castle Lane store. Taking the time to listen carefully, understand your needs, and explain the available options is exactly the kind of service we strive to deliver.
It's great to know that Emma was able to help you make an informed decision and support you with changing your home telecoms provider.
Thank you for taking the time to share your experience. We'll be sure to pass your kind feedback on to Emma.
Réponse de O2 - Belfast Castle Lane
Hi Ava,
Thank you for taking the time to leave a review.
We're delighted to hear that Mya was so great and helpful during your visit. Providing friendly, knowledgeable, and supportive service is what we strive for, so it's wonderful to know that Mya made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to Mya, who will be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4i4XHdD
📘 Facebook: https://bit.ly/4qbfyBR
Thank you for choosing O2.
Great service
Served by a guy named Kurtis who’s only been working 2 weeks but was extremely friendly and well informed. Helped us get the best deal possible and a good chat too, thanks.
10 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hello Billy,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Kurtis provided such a friendly and knowledgeable service. It's especially great to hear that, despite only being with us for a short time, he was able to help you find the best deal and make the experience an enjoyable one.
We'll be sure to pass your kind feedback on to Kurtis. Thanks again for choosing O2, and we hope you continue to enjoy our service.
Tariff help for travel abroad
Travis served us in store on Friday 31st July. I needed an amendment to my tariff for travel abroad. Travis was so kind and helpful getting my family and I sorted, with great advice. Especially helpful given that it was 5 mins before closing time in the store! Many thanks to him.
31 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Catherine,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience with Travis. It's wonderful to know that he was able to help with amending your tariff for travel abroad and provide helpful advice for both you and your family.
Providing friendly, knowledgeable, and customer-focused support is what we strive for, so it's especially great to hear that Travis took the time to assist you, even so close to closing time. Going the extra mile to ensure our customers are looked after is something we truly value.
We'll be sure to pass your kind feedback on to Travis, who will be delighted to hear that his assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4g3qJHW
📘 Facebook: https://bit.ly/4wRVXt1
Thank you for choosing O2.
Réponse de O2 - Belfast Castle Lane
Thank you for your review Marco and we're pleased to hear that you had an excellent customer service experience. We truly appreciate your comments.
Customer service in this store was…
Customer service in this store was brilliant. Kurtis was fantastic help
6 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi and thank you for your review Rebecca. We're happy to hear that Kurtis was able to help you with your query providing a positive experience and thank you for taking the time to share your experience with us.
Mobile 02 shop
Hi guys, if you’re thinking of getting a contract with O2 think twice when you’re there you’re not given the time to read the contract I went in for a mobile phone. I ended up coming out with a phone tablet and a watch because the agent said it was cheaper to do it that way rang to see when my contract ended or to find out my phone and the tablet and in October this year yet the watch runs to next year 2027. I was never told that this would be the case it starting off my contract at £65. It’s now nearly 80. I am so angry I will never ever go to 02 again. when I rang to find out what was happening the manager I spoke to was so unhelpful she was rude in my opinion. I didn’t give a damn I signed the contract. If I’ve been given time to read that contract I’ll probably realise and not signed it.
31 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Billy,
Thank you for taking the time to leave a review.
We're sorry to hear that you've been disappointed with your experience. We understand how frustrating it can be when you later discover that different products on your account have different contract end dates, especially if this wasn't what you were expecting when you agreed to your package.
We're also disappointed to hear that your discussions with customer service left you feeling unsupported. We appreciate that understanding contract terms, monthly costs, and agreement lengths is important when making decisions about your account, and we're sorry to hear that this experience has affected your confidence in O2.
If you'd like to review your options or discuss your account further, please get in touch using one of the methods below:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wI7laH
📘 Facebook: https://bit.ly/4z20o5R
If you're looking for information about leaving O2, including contract cancellations and transferring your number, you can find further guidance here:
🔗 https://bit.ly/4fGM4Il
Thank you for your feedback.
Emma from Castle Lane Belfast was a star
Emma from Castle Lane Belfast was really friendly & helpful. She clearly knew the products & deals available and helped me choose what was right for me.
4 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Vicky,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience with Emma at our Castle Lane Belfast store. It's wonderful to know that she was friendly, helpful, and took the time to understand your needs.
Providing knowledgeable, customer-focused support is what we strive for, so it's fantastic to hear that Emma was able to clearly explain the products and offers available and help you choose the option that was right for you.
We'll be sure to pass your kind feedback on to Emma, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4cksi34
📘 Facebook: https://bit.ly/4xcI3kE
Thank you for choosing O2.
Sahil was extremely helpful
Sahil was extremely helpful, and patient in explaining things. He got me the best deal possible
3 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Seán,
Thank you for taking the time to leave a review.
We're delighted to hear that Sahil was extremely helpful and patient in explaining everything to you. We know how important it is to have clear information when exploring your options, so it's wonderful to hear that Sahil took the time to ensure everything was easy to understand.
It's also great to know that he was able to help you find the best deal possible. Providing friendly, knowledgeable, and customer-focused support is what we strive for, and we're pleased that Sahil made such a positive impression.
We'll be sure to pass your kind feedback on to Sahil, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xny1O0
📘 Facebook: https://bit.ly/4hdI5UW
Thank you for choosing O2.
Kurtis from belfast castle lane was so…
Kurtis from belfast castle lane was so helpful, knowledgeable and reassuring!! He listening to me and helped me with my choice.
3 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Hope,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience with Kurtis at our Belfast Castle Lane store. It's wonderful to know that he was so helpful, knowledgeable, and reassuring throughout your visit.
Taking the time to listen, understand a customer's needs, and provide guidance with confidence and care is exactly what we strive for, so it's fantastic to hear that Kurtis was able to help you with your choice and make you feel supported throughout the process.
We'll be sure to pass your kind feedback on to Kurtis, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4boWjP1
📘 Facebook: https://bit.ly/4w1en9f
Thank you for choosing O2.
Emma from Castle Lane Belfast was exceptional
Emma from Castle Lane Belfast was exceptional in her customer service, she sorted my query very quickly, gave me additional info about where I was for paying off my phone to think about and upgrade but it didn’t feel like a forced sale, more just giving me info and she chatted the whole time, she was very friendly and warm, I will be back and I will want to deal with Emma
30 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Orla and thank you for the lovely feedback. We're delighted to hear that Emma at our O2 Castle Lane Belfast store was able to resolve your query quickly while also providing helpful information about your options without pressure. We'll be sure to pass this on to make her day and thank you for taking the time to share your experience with us.
Went in to Castle Lane store today and…
Went in to Castle Lane store today and was helped by Debbie. She was really helpful in sorting my issue. Much prefer in person than online help.
30 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Cliodhna,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience at our Castle Lane store. It's wonderful to know that Debbie was able to help resolve your issue and provide the support you needed.
We understand that sometimes face-to-face assistance can make all the difference, so it's fantastic to hear that you found visiting the store more helpful than online support. Providing friendly, knowledgeable, and effective service is what we strive for, and we're pleased that Debbie made your experience such a positive one.
We'll be sure to pass your kind feedback on to Debbie, who will be delighted to know that her help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4w5Q8H3
📘 Facebook: https://bit.ly/3S9yeoR
Thank you for choosing O2.
Great experience in store getting eSIM…
Great experience in store getting eSIM on watch sorted
30 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Claire,
Thank you for taking the time to leave a review.
We're delighted to hear that you had a great experience in store and were able to get the eSIM on your watch sorted. We know how important it is to have your devices connected and working properly, so it's wonderful to know that the team were able to assist and make the process straightforward for you.
Providing friendly, knowledgeable, and efficient support is what we strive for, so it's great to hear that your experience was such a positive one.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wwoAeN
📘 Facebook: https://bit.ly/4yRkfEL
Thank you for choosing O2.
My server Emma at castle lane was…
My server Emma at castle lane was amazing she was friendly and extremely helpful I would def go back to this o2 shop and deal direct with her again 10/10 service
29 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thank you for getting in touch Catherine. This is great to hear, really pleased to hear Emma was so friendly and has been able to help.
If you need anything else please let us know. You can contact us on one of the following
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4pJf5X4
Facebook: https://bit.ly/4pMLNXB
Belfast city centre store helpful staff
I was in the Belfast city centre store today,and Brandon was so helpful with a technical issue I had with my phone. Excellent customer service
29 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Teresa,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience at our Belfast City Centre store. It's fantastic to know that Brandon was able to help you with the technical issue you were experiencing and provide such excellent customer service.
Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to hear that Brandon made such a positive impression and was able to assist you with your phone.
We'll be sure to pass your kind feedback on to Brandon, who will be delighted to know that his help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4w1E1e2
📘 Facebook: https://bit.ly/4haqSf7
Gary at O2 in Belfast Corn Market was a…
Gary at O2 in Belfast Corn Market was a breath of fresh air from the usual customer service reps that you have to deal with. Gary was able to change over my old Sim onto a New one which I purchased at the store. He explained and confirmed what needed done without any fuss whilst dealing with queries from his colleagues who to put it politely where not as knowledgeable as he was in dealing with technical issues. He is a credit to the O2 establishment- Well done.
24 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi William,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience with Gary at our Belfast Corn Market store. It's fantastic to know that he was able to help transfer your number onto your new SIM card quickly and efficiently, while clearly explaining the process and ensuring everything was completed without any fuss.
Providing knowledgeable, professional, and customer-focused support is what we strive for, so it's especially rewarding to hear that Gary stood out and made such a positive impression. We'll be sure to pass your kind feedback on to him. We're sure he'll be delighted to hear that you consider him a credit to O2.
Thank you for recognising Gary's expertise and for sharing your experience with us.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fHPQQD
📘 Facebook: https://bit.ly/4h3hLNg
Thank you for choosing O2.
Fatima was very helpful
Fatima was very helpful , helped me transfer data from old phone , very patient nothing was a problem , thank you
27 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Stuart,
Thank you for taking the time to leave a review.
We're delighted to hear that Fatima was able to help you transfer your data from your old phone. We know that moving everything across to a new device can sometimes feel daunting, so it's wonderful to hear that Fatima made the process smooth and stress-free for you.
It's especially great to know that she was so patient and that nothing was too much trouble. Providing friendly, supportive, and knowledgeable service is what we strive for, so we'll be sure to pass your kind feedback on to Fatima, who will be delighted to hear that her help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vWxYrk
📘 Facebook: https://bit.ly/4vXHSIV
Thank you for choosing O2.
Really helpful and friendly
Really helpful and friendly. I had previously called customer service and into another store who were unable to help but Debbie was able to resolve it quickly
22 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thank you for your lovely feedback Chris and pleased to hear that Debbie was able to quickly find a solution for you after it wasn't via other channels. I'll be sure to pass your kind comments on to her. Thank you for taking the time to share your experience with us.
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