I have been complaining about my app not working for months. Now I see staff at O2 have found the time to get AI bots to write good reviews for themselfs. Show their pure lack of respect and intellige... Voir plus
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I was having an absolute nightmare with logging into my o2 app. It was just never letting me go on to the next step. Heena was helping me and after some time we managed to successfully log in and I am... Voir plus
L'entreprise a répondu
My phone was not working and i could not understand why I popped into o2 new street and met with heena who had kindly explained to me that I had somehow activated an esim! She helped me get a new sim... Voir plus
L'entreprise a répondu
Heena was very helpful and respectful, she did help me with my inquiries. I am happy .
À propos de l'entreprise
Écrit par l'entreprise
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Coordonnées de contact
24 New Street, B2 4RQ, Birmingham, England, Royaume-Uni
- 0121 643 3390
4,9
Excellent
250 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
O2 is great I had an issue with my…
O2 is great I had an issue with my calls and texts ok my samsung watch but I came and and saw a girl called jasmine she was lovely and helpful and got everything working for me thank you for the service
24 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Thank you so much for taking the time to leave us a review. We're delighted to hear that Jasmine was able to help resolve the issue with your calls and texts and get everything working again. We'll be sure to pass your kind words on to Jasmine. It's great to know she provided such lovely and helpful service.
Thank you for choosing O2, and we look forward to helping you again in the future.💙
I was having an absolute nightmare with…
I was having an absolute nightmare with logging into my o2 app. It was just never letting me go on to the next step. Heena was helping me and after some time we managed to successfully log in and I am now able to view my bill. Really appreciate her help.
23 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Hi Sulaiman, thank you for your 5-star review. We're really pleased to hear that Heena was able to help resolve the issues you were experiencing with logging into the My O2 app.
We understand how frustrating it can be when you're unable to access your account, so it's great to know that Heena stayed with you throughout the process and helped get everything working again, allowing you to view your bill successfully.
We'll be sure to pass your kind feedback on to Heena, who will be thrilled to hear she made such a positive difference. Thank you for taking the time to share your experience. 😊
My phone was not working and i could…
My phone was not working and i could not understand why I popped into o2 new street and met with heena who had kindly explained to me that I had somehow activated an esim! She helped me get a new sim and now my phone is all working, great job. Thank you.
23 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Hello there,
Thank you for taking the time to leave us a review.
We're so pleased to hear that Heena at our New Street store was able to quickly identify the issue and get your phone working again. We understand how frustrating it can be when your phone suddenly stops working, especially when you're unsure of the cause.
It's fantastic to know that Heena took the time to explain that an eSIM had been activated and helped you get a replacement SIM sorted, ensuring everything was up and running again. We'll be sure to pass on your kind words and recognition to her.
Thank you again for your feedback and for choosing O2
Went in with a couple of questions
Went in with a couple of questions. Heena extremely patient with us and thorough explanations of our options. Delighted with service received.
22 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Thank you taking the time to leave such a lovely review. It's great to hear that Heena was able to help answer your questions and guide you through the options available. Taking the time to provide thorough explanations and ensuring our customers feel informed and confident is exactly the kind of service we strive to deliver.
It's wonderful to know that Heena's patience and support made such a positive impression and that you left delighted with the service you received. We'll be sure to pass your kind feedback on to her.
Heena helped me understand my bill
Heena helped me understand my bill, she was able to break it down and clarify where I wasn't able to. She was professional and gave me really good service.
21 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Thank you for your review Everton, and pleased to hear that Heena was able to clearly explain your bill and provide the clarification you needed, providing a positive experience. We'll be sure to pass this on to her and thank you for taking the time to share you experience with us and recognising Heena's support.
Customer Service
When I arrived at the store, I received excellent high standards of customer service from Keerat and Jasmine.
Both of together resolved the problem with my phone.
I can’t thank them enough.
15 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Thank you for your review Imram and pleased to hear that Keerat and Jasmine were able to resolve the issue with your phone. We'll pass this on to them both to make their day, and thanks for taking the time to share your experience with us and highlighting their efforts.
It was a great experience with her
It was a great experience with her. She is cooperative.
20 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Hi Nadia, thank you for leaving us a review.
We're really glad you've had such a great experience and thank you for letting us know 🙂
Réponse de O2 - Birmingham New Street
Hello Hassan,
Thank you for taking the time to leave a review. We're delighted to hear that you received great customer service and found our team to be polite and friendly.
Providing a welcoming, helpful, and positive experience for our customers is something we take great pride in, so it's wonderful to know we've made a good impression.
We really appreciate your feedback, and thank you for choosing us. 😊
Heena was a fantastic help in store…
Heena was a fantastic help in store today. It was an absolute pleasure to have her help me with what i needed in store today.
18 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
It's lovely to hear you had a great experience in store today. Thank you for taking the time to let us know how helpful Heena was.
If you need anything else please get in touch on
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ghcOhB
Facebook: https://bit.ly/4bXKBLD
It was a great experience and the…service was amazing
It was a great experience and the customer service is excellent
18 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Thank you for your review AbdulQudus, and we're pleased to hear you had a great experience with our customer service. Thanks for taking the time to share your experience with us.
The ladies
The ladies, Jasmine and Heena were very helpful. Got us sorted out in no time at all. Thanks.
18 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Hi Bill and thank you for your feedback. We're pleased to hear that Jasmine and Heena were able to help and get everything sorted quickly for you. We'll be sure to pass this on to them both, and thank you for taking the time to share your experience with us. 😊
Heena sorted everything out very…
Heena sorted everything out very swiftly, she explained everything very clearly and helped me understandwhat went wrong. I was very pleasedand my issue was resolved.
17 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Hi Emma,
Thank you for taking the time to leave a review.
We're delighted to hear that Heena was able to sort everything out so swiftly for you. It's wonderful to know that she explained everything clearly, helped you understand what had gone wrong, and ensured your issue was fully resolved.
Providing friendly, knowledgeable, and effective support is what we strive for, so it's fantastic to hear that Heena made such a positive impression and left you feeling pleased with the outcome.
We'll be sure to pass your kind feedback on to Heena, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4qhjqB6
📘 Facebook: https://bit.ly/4zlIXx5
Thank you for choosing O2.
Rick and jasmine were absolute amazing…
Rick and jasmine were absolute amazing to me
Thank you very much
16 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Hi Mohammed, thanks for sharing your experience with us. It's lovely to hear that Rick and Jasmine provided such amazing service and made a positive difference to your experience.
We'll be sure to share your kind words with them both, as we know they'll really appreciate the recognition.
Problems with app were resolved in…
Problems with app were resolved in store and staff were very professional
15 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Hi Roy, thanks for taking the time to share your experience. It's lovely to hear that you were able to get your issue sorted in store 💙
It was a very good experience in the…
It was a very good experience in the shop
12 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Hi Albert and thank you for your review. We're pleased to hear you had a very good experience in our O2 store, and thank you for taking the time to share your experience with us.
Jasmine sorted my sim problem out very…
Jasmine sorted my sim problem out very quickly I needed a puk code and have tried a few times with customer service but they were no help on the phone but jasmine sorted it very quickly and she was nice
12 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Thanks for taking the time to leave us a review, Ashida.
We're sorry to hear that your query wasn't resolved first time. We understand how frustrating it can be when you need support and don't get the answers or resolution you're looking for straight away.
That said, it's wonderful to hear that Jasmine was able to provide the help and support you needed. Thank you for letting us know about the five-star service she offered.
We apologise again for the inconvenience and disappointment caused by your initial experience. If there's anything further we can do to help, or if your concerns haven't been fully resolved, please don't hesitate to get in touch with us using one of the methods below:
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4gtaHIK
Facebook: https://bit.ly/4hwT8Zu
Lovely staff
Jasmine helped me with an issue transferring my number to contract.
12 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that Jasmine was able to help with the issue transferring your number to your contract. We know how important it is for number transfers to go smoothly, so it's wonderful to know that Jasmine was able to provide the support you needed and help get everything sorted.
Providing friendly, knowledgeable, and effective service is what we strive for, and we'll be sure to pass your kind feedback on to Jasmine. She'll be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45n8DvQ
📘 Facebook: https://bit.ly/4fUvDIF
Thank you for choosing O2.
Jasmine was helpful and helped me with…
Jasmine was helpful and helped me with my spend cap after coming back from a cruise
11 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Hi Carol, thank you for your review. We're pleased to hear that Jasmine was able to assist you with your spend cap after returning from your cruise, providing a positive experience. Thank you for taking the time to share your experience with us and hope you enjoyed your cruise.
Lost Phone
Had an issue with lost phone. Jasmine was amazing, she sorted it all out ti our satisfaction in a professional and friendly manner.
7 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Hi James, thank you for taking the time to share your experience with us. We're glad to hear that Jasmine was able to help you with your lost phone. If you require any assistance in the future, please feel free to reach out using one of the following methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4xru5LX
Facebook: https://bit.ly/4fV9Tek
Instagram: https://bit.ly/3SiKC62
wonderfullllllll experience Jasmin is…
wonderfullllllll experience Jasmin is skillful on our options . Really thanks
8 août 2026
Avis spontané
Réponse de O2 - Birmingham New Street
Hi Yuanchu and thank you for your review. We're pleased to hear that Jasmine was able to help you with your query, providing a positive experience. Thank you for taking the time to share this with us, and for recognising Jasmin's service.
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