Hal was very helpful and managed to unblock my phone after having months where it would not work properly. He is an absolute lifesaver and I really appreciate his help and professionalism, thanks ver... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement129 St James Square, Edinburgh, EH13AD Edinburgh, City of Edinburgh, GB
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Lisez les avis des autres
Came in for a switch up but there had been some technical difficulties with my account.It was starting to look like a major inconvenience, and to be honest (as a long term customer) if the situation... Voir plus
L'entreprise a répondu
I am not sure why O2 believe they can charge customers who live in Edinburgh for the shocking network they provide. In a lots of parts of the city it is completely dysfunctional.
L'entreprise a répondu
With in 20mins of going to o2 shop i got got it sorted and now my moblie works fanstaic many thanks o2 st james
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Coordonnées de contact
129 St James Square, Edinburgh, EH13AD, Edinburgh, City of Edinburgh, Royaume-Uni
- 0131 589 2308
4,5
Excellent
22 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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The staff were genuinely trying to help…
The staff were genuinely trying to help however they could. They were very nice and helpful.
25 juillet 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Thank you for your feedback Mina and pleased to hear that our team provided helpful and friendly support. Delivering a positive customer experience is always our goal, and we appreciate you taking the time to share your comments. Thank you for choosing O2.
Listened carefully to the problem and…
Listened carefully to the problem and came up with an answer. Good attention to detail.2
24 juillet 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Thank you for your feedback Jane and pleased to hear that your concerns were listened to carefully and that a solution was provided. We appreciate you taking the time to share your experience and thank you for choosing O2.
The service from Hal at the O2 store…
The service from Hal at the O2 store was excellent
20 juillet 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Hi Marco and thanks for the review! We're pleased to hear that Hal provided excellent service during your visit to one of our O2 stores. Thanks again for taking the time to share your experience, and we hope to see you again soon.
With in 20mins of going to o2 shop i…
With in 20mins of going to o2 shop i got got it sorted and now my moblie works fanstaic many thanks o2 st james
17 juillet 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Hi Ma, thank you so much for taking the time to leave a lovely review.
Its great to hear that you had such a positive experience in our store and your mobile is now working brilliantly.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4yukNjw
Facebook: https://bit.ly/44G05jc
Hal was incredibly helpful
Hal was incredibly helpful and made transferring my SIM card easy and fast. Thanks
11 juillet 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Hi Catherine,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Hal was incredibly helpful and made transferring your SIM card quick and easy. We know how important it is for processes like this to be smooth and hassle-free, so it's great to know that Hal provided such efficient support.
We'll be sure to pass your kind feedback on to Hal. Recognition like this means a lot to our colleagues and helps us celebrate the excellent service they provide every day.
Thank you again for your review and for choosing O2!
Hal was super helpful
Hal was super helpful, he explained all the tariff options clearly and sorted out my tariff change in minutes.
10 juillet 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Hi Matthew, thanks for taking the time to leave a review.
We're so glad to hear that Hal has taken the time to explain things clearly to you and made sure all your issues were taken care of.
If you do need any help in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SPccYF
Facebook: https://bit.ly/44mCXGs
Hal was very helpful and managed to unblock my phone
Hal was very helpful and managed to unblock my phone after having months where it would not work properly.
He is an absolute lifesaver and I really appreciate his help and professionalism, thanks very much Hal. Well done!
10 juillet 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Hi Ruth, thanks for leaving such a lovely review.
We're glad to hear that Hal was able to get your phone working properly again after you'd been experiencing issues for so long, and that he was able to help make such a positive difference to your experience.
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vsVP1x
Facebook: https://bit.ly/3Ruyb6L
Réponse de O2 - Edinburgh St James
Hi Ruth,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4aJPF5w
📘 Facebook: https://bit.ly/4vxKm0M
Hal was outstanding and went above and…
Hal was outstanding and went above and beyond to help retrieve my number!
20 juin 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Hi there Gordon. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Hal. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3STWr2m
Facebook: https://bit.ly/4oHV0jD
Came in for a switch up but there had…
Came in for a switch up but there had been some technical difficulties with my account.It was starting to look like a major inconvenience, and to be honest (as a long term customer) if the situation hadn’t been resolved I would have been tempted to leave O2 and look elsewhere.
Hal and Will were utterly brilliant. Placing some essential calls and going above and beyond to remedy the situation. Offering excellent insight and service through out. I really felt they were in my corner. Left with a switch up plan i wanted in good time! A great service and both Hal and Will truly are an asset to your team. From a (now) very satisfied and loyal customer 👍
19 juin 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Hi Oli,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear about your experience with Hal and Will. We can appreciate how frustrating it must have been when what should have been a straightforward Switch Up appeared to be turning into a major inconvenience, especially as a long-standing O2 customer.
It's wonderful to know that Hal and Will went above and beyond to resolve the issue, making the necessary calls and providing excellent support throughout. We pride ourselves on delivering service that puts our customers first, so it's especially rewarding to hear that you felt they were truly in your corner and committed to finding a solution.
We're thrilled that they were able to get everything sorted and leave you with the Switch Up plan you wanted in good time. We'll be sure to pass your kind feedback on to Hal and Will, who will be delighted to know that their efforts made such a positive impact and helped retain a loyal customer.
Thank you for recognising them as a real asset to the team, and we're delighted to hear you're now a very satisfied customer.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/44FRNI3
📘 Facebook: https://bit.ly/45c7c2Z
Edinburgh blackspots
I am not sure why O2 believe they can charge customers who live in Edinburgh for the shocking network they provide. In a lots of parts of the city it is completely dysfunctional.
18 juin 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Hello David,
Thank you for taking the time to leave us a review.
We're sorry to hear that you're having some problems with your mobile signal recently. You'll be able to see if there are any known mast and reception issues by entering your full post code here: https://bit.ly/3QvBJoH
This will present to you information on any faults, as well as a current estimated fix time. If you're still having an issue and nothing is being listed on the link above, please get in touch so we can help run further checks.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oyFtlX
Facebook: https://bit.ly/4oM2Ybp
Hal was the most helpful gentleman
Hal was the most helpful gentleman I have seen in o2 for my service issues. Definitely adds a lot of value for o2 and especially for the customers
17 juin 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Hello there,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4esbQON
Facebook: https://bit.ly/4eNTGIv
Hal was great
Hal was great. Diagnosed and sorted the problem quickly. I was in and out in less than 5 minutes
12 juin 2026
Avis spontané
Happy Customer 👍
Your colleague Hal was a great help very professional and explained very clearly step by step to resolve my problem with my phone. Great service thanks
12 juin 2026
Avis spontané
Hal was extremely helpful and solved my…
Hal was extremely helpful and solved my problem within minutes. Many thanks!
12 juin 2026
Avis spontané
Hal was very helpful would really…
Hal was very helpful would really recommend him if you need help in o2 store
12 juin 2026
Avis spontané
Hal was very friendly and super helpful…
Hal was very friendly and super helpful would highly recommend if in store ask for Hal 😄Lorraine
12 juin 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Hi Brian,
Thank you for taking the time to leave a review.
We're delighted to hear that you received great service from Hal. It's wonderful to know that he was friendly and efficient throughout your experience, providing the support you needed in a positive and professional manner.
Providing excellent customer service is what we strive for, so we'll be sure to pass your kind feedback on to Hal. He'll be pleased to hear that his efforts made such a positive impression.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4yAWd0r
📘 Facebook: https://bit.ly/4wotLO0
Thank you for choosing O2.
Friendly supportive and so…
Friendly supportive and so knowledgeable. Ahmed was very helpful and a credit to 02.
4 juin 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4o6iG0R
Facebook: https://bit.ly/4o85fNP
Hal was friendly
Hal was friendly, efficient and he knew exactly what I needed to do.
3 juin 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Hi Marc,
Thank you for taking the time to leave a review.
We're delighted to hear that Hal was friendly, efficient, and knew exactly what needed to be done to help you. Providing knowledgeable and effective support is what we strive for, so it's wonderful to know that Hal was able to make the process straightforward and deliver such a positive experience.
We'll be sure to pass your kind feedback on to Hal, who will be pleased to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pGxjZt
📘 Facebook: https://bit.ly/4fwuKo9
Thank you for choosing O2.
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