IT WOULD BE 5* IF HE WAS ALLOWED TO DO HIS JOB CORRECTLY. DANIEL FROM O2 CUSTOMER CARE DEPARTMENT BRILLIANT ASK FOR HIM. WHEN YOU PUT IN A COMPLAINT ASK FOR THE REFERENCE NUMBER STRAIGHT A... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementSilbury Boulevard 63, MK9 3AG Milton Keynes, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Zahra was extremely helpful with the query I came into the store with. She was clear, precise and explained well that an O2 number that had called the previous day was actually part of a scam.... Voir plus
L'entreprise a répondu
I am extremely disappointed with my experience with O2 after being a loyal customer for several years. Over time, the network service in my area deteriorated significantly, causing me conside... Voir plus
L'entreprise a répondu
I am giving 5 stars specifically for the employee Claudia who helped me today with switching my physical 02 sim card to an eSIM on my new phone. Previously I have called o2 twice to request an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Coordonnées de contact
Silbury Boulevard 63, MK9 3AG, Milton Keynes, England, Royaume-Uni
- 01908 694929
4,8
Excellent
70 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic in-store service from Seb
After spending hours on the phone with customer service trying to resolve an issue with my account, I decided to pop into the store and sort it out in person. To my very pleasant surprise, the issue was resolved to my satisfaction within just five minutes, thanks to the wonderful help from the store's customer service representative, Seb.
Seb was professional, friendly, and incredibly helpful. It's rare to come across such efficient and personable support.
Great customer service, many thanks! Please keep up the excellent work.
5 juin 2026
Avis spontané
Réponse de O2 - Milton Keynes
Thank you for taking the time to leave us a review, Lucie. We're so glad to hear about your experience in one of our stores. If you need any help in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4odgKDM
Facebook: Send us a private message or mention us at: https://bit.ly/4uSg74N
Been served by Claudia ,she was…
Been served by Claudia ,she was absolutely brilliant went above and beyond to fix my issue ,couldn't thank her more 🙏.From the moment I've arrived she made me feel welcomed any questions were answered promptly and her attention to detail stood up .costumer service like this makes a huge difference and is the reason I will happily return and recommend O2 if they staff stand out as such ....one person can make the difference.
4 juin 2026
Avis spontané
Réponse de O2 - Milton Keynes
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vtXWSY
Facebook: https://bit.ly/4dZLvZv
Réponse de O2 - Milton Keynes
Hi Carlos,
Thank you for taking the time to leave a review.
We're delighted to hear that Seb was able to solve your problem. We know how important it is to get issues resolved quickly and effectively, so it's wonderful to know that Seb was able to provide the support you needed and make your experience a positive one.
We'll be sure to pass your kind feedback on to Seb, who will be pleased to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RsjJfE
📘 Facebook: https://bit.ly/4yEqImm
Thank you for choosing O2.
Harrison and Seb were very helpful and…
Harrison and Seb were very helpful and answered all my questions and helped me sort my phone out .
3 juin 2026
Avis spontané
Réponse de O2 - Milton Keynes
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4wYUtgO
Réponse de O2 - Milton Keynes
Thanks so much for your kind words — we’re really glad you had a great experience 😊
If you ever need anything in the future, feel free to give us a call on 202 and we’ll be happy to help 💙
Zahra was very efficent
Zahra was very efficent, Gave solid advice and was friendly and courteous throughout.
2 juin 2026
Avis spontané
Réponse de O2 - Milton Keynes
Hi Joseph,
Thank you for taking the time to leave a review.
We're delighted to hear that Zahra provided such efficient service and was able to offer solid advice throughout your experience. It's wonderful to know that she was friendly and courteous, ensuring you felt supported and informed every step of the way.
Providing knowledgeable, professional, and approachable service is what we strive for, so we're pleased to hear that Zahra made such a positive impression. We'll be sure to pass your kind feedback on to her, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4bbbwTP
📘 Facebook: https://bit.ly/4fvYO33
Thank you for choosing O2.
Thank you Seb for helping out today
Thank you Seb for helping out today! Brilliant! Appreciated!
1 juin 2026
Avis spontané
Réponse de O2 - Milton Keynes
Hi Paula,
Thank you for taking the time to leave a review.
We're delighted to hear that Seb was able to help you and provide such a positive experience. It's wonderful to know that his support was appreciated and that he made such a great impression during your visit.
Providing friendly, knowledgeable, and effective service is what we strive for, so we'll be sure to pass your kind feedback on to Seb. He'll be delighted to hear that his assistance was recognised.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4c1BqJQ
📘 Facebook: https://bit.ly/4ffjm12
Thank you for choosing O2.
Réponse de O2 - Milton Keynes
Thank you for your feedback 😊
We’re really pleased to hear that Seb was able to help you with your closed account issue — it’s great to know you had a positive experience 💙
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.