Oakhill Vets Avis 

Order large bags of special dog food from Oakhill Vets (Windermere/Ambleside branch)
Service has always been brilliant.
Very speedy and free delivery. Will not buy our dog food from anywhere else now.

Very disappointed in the service and sympathy towards my pet at Oakhill Vets in Goosnargh.

I recently discovered that my pet was unwell. On my first appointment the vet did not seem particularly interested after guessing he had kidney tumors, and it was only when I suggested an ultrasound did he say we can do one if I wanted too. I will note here that my pet was a Syrian hamster (2.5 years old) but no matter what the size/ age of pet every avenue should be explored. His attitude was as if it was only a hamster.

I returned for the ultrasound a week later and he discovered it was tumors so I made the very sad decision to have him put to sleep. It was a very difficult decision for me so I asked if I could have 5-10 mins to make a decision which he agreed to and remarked that he was not sure if he'd be necessarily free when I rang. I went back to the car and then later on got a call from the vets asking if i'd made the decision. I realise that he had other patients but I had waited 20 plus mins for each of my appointments so why should I be rushed. On the first appointment he kept saying I've only really got 10 mins per patient. That's not my problem when I have turned up on time for an appointment and then been kept waiting.

The thing that really upset me the most is when I had him put to sleep, the receptionist called me and said I've got your hamster here to collect. I went in upset to just find him in his case on reception. How is that dignified? He should have been handed back to me by the vet not just put on reception with all the paperwork. The vet did not even have the decency to tell me how it went as he had gone in with another patient. Would that happen with a dog or cat?

I thought this was disgusting. I'm came to this vets as it specialised in exotics but I seriously which I hadn't. No matter how small the pet they should be treated equally and with dignity. This vets has shown itself to be unprofessional and not compassionate at all.

I have been to this vets - Oakhill veterinary centre (Goosnargh branch) a few times and every time the receptionist,nurses and vets have been very pleasant, helpful and are excellent with my pets, the vets also listen to what you have to say without dismissing it and take time to properly look at your pet and you don't feel rushed, just a pity I can't give more than 5 stars, highly recommended