Oak Motors Avis 1 237

The staff were polite and the car selection was decent, but the process took longer than expected. It wasn’t a bad experience, just not as smooth as I’d hoped.

Serious Warning, Avoid One Oak Motor Company Ltd / Kenneth Ashton
Unsafe vehicle, false information, and unprofessional behaviour. I purchased a vehicle from Kenneth Ashton, trading under One Oak Motor Company Ltd, located at 335 Rothbury Terrace, and the experience has been deeply concerning, both in terms of vehicle safety and the conduct of the seller.
Within three weeks of ownership, A mechanic which I had to pay for the check this, discovered that the wishbone bolts had not been tightened correctly from previous work. This is a severe safety risk that could have caused the wheel to detach while driving. Had I not had it checked, this could have led to a serious accident. The exhaust black box detached completely due to heavy corrosion. This was clearly a pre-existing issue that had been ignored or hidden. The car required £200 in immediate repairs for these faults. The driver’s wing mirror was smashed, which was not disclosed in the advert or during the sale, a basic and obvious defect that should have been made clear. The V5C (logbook) was never submitted to the DVLA, despite the seller assuring me he would handle it. I have since spoken directly with the DVLA, who confirmed it was never registered in my name or address. I am now being forced to pay £25 to obtain a new V5C myself. To make matters worse, Kenneth falsely told me the car was taxed, encouraging me to drive it untaxed from Newcastle to Scotland, an illegal act. As a first-time buyer, you would expect the dealer to be more on top of the facts of cars and not encouraging illegal activity such like driving an untaxed car. During the test drive, my boyfriend was not allowed in the car, and Kenneth proceeded to make a disturbing and inappropriate joke about kidnapping me. This was highly unprofessional and made me feel extremely uncomfortable, especially as a young woman buying her first vehicle. I have contacted Kenneth Ashton directly, requesting reimbursement of the £200 repair cost and £25 DVLA fee, but he has ignored all communication. This situation has been financially damaging, legally risky, and emotionally distressing. The level of negligence, dishonesty, and lack of accountability is completely unacceptable. I am currently considering further action through Trading Standards and citizen consumer services.

I urge anyone considering buying a vehicle from Kenneth Ashton or One Oak Motor Company Ltd to reconsider. This has been a serious breach of trust, safety, and professionalism.

Please do not get scammed by this company. They sold me a van and the very next day the check engine light came on. Found out that dome lights horn and controls on steering wheel did not work. Took it in a woodland creature got up in the engine and chewed wires and windshield wiper reservoir. They where able to fix controls but have had to take my van back to them 2 more times because check engine light keeps coming back on. They won't replace my car and they would not give me a loaner. I have missed a bunch of days for my full time job and lost my night time job because of them. Never ever again will I ever do business with this company. This place needs to be shut down.

They sale cars trucks vans suvs with problems ac heat transmission radiator breaks after you buy it you bring it back for them to charge you to fix it
Take it to a out side mechanic I bet you'll take it back it's time for the Governor to step in and shut them down

5 months into the loan with the suv and it needs an engine replacement. Although it's covered under the warranty, I am still without a vehicle and yet they expect a payment on a vehicle that is not running. I was told that since I only had the vehicle for a short, I could get into another one, never heard back from anyone about this at all. Very disappointing to deal with this dealership. I've filed both a claim with the Attorney General and with the BBB. They are in the business of selling cars and that's it. What happens with the car after that, unfortunately is what we have to deal with and they don't care! I'm telling all my friends and family to stay away from Oak Motors. There are many other PHPH places.

June 4, 2024 add check my truck back again because the engine light was back on again and they tell me that they couldn’t really find nothing but also they know that my warranty is about to be out so that’s gonna give them a reason to want to start charging me the fix on this truck Just had a new engine put in it so they say so. Why am I still having problems with my truck? Had my truck in the shop? Don’t know how many times and I bought my truck March 18 of 2023. I haven’t been able to enjoy my truck Because of the engine light keep popping on even after I had the engine put in so I would not recommend Oak motors to anyone all they want is money I will never ever buy another vehicle from them after this experience with Oak motors. Cars are overcharged, ripping people off. And then also they charge me $1500 for a Cadillac converter a new engine within a year. Why am I still have a problem with my truck?

Purchased a Ford Explorer from the Anderson location within 48 Hours of having it the power steering went out in it. I took it to Tipton Ford to have it assessed $1,800 to have it fixed Oak motors contacted me said that they would fix it. Gave them four opportunities to get it right. Finally swapped out the vehicle with a GMC Acadia signed the contract and left. 2 Days Later they told me that there was something wrong with the contract that I needed to come back and sign another one. What was wrong with the contract is they did not want to apply the money that I paid into the Explorer. I asked them to practice good business and do right by the contract that they had supplied and apply the money that I had already played to the new vehicle they declined me they then offered me and absurdly written release. Still have copies of all contracts and thinking about making them go to arbitration just for wasting my time and refusing to give me back my money.

I've been in the business for quite some years now and my experience with oak motors was one of a kind. The staffs are knowledgeable about car and the process is stressless. A fiver

I hav e been purchasing cars for more that 35yrs, this was the easiest process ever. Great customer service, salesman was thorough explained everything. Was able to take care of everything on my computer, was told in advance what cars were available for me to choose from so I didn't waste time on something I couldn't afford. Excellent service

Great company!!! Helped me get approved with no problem… Staff was really helpful and nice also… I recommend Oak Motors

Super easy approval process! Larry was a great help and terrific salesman

That Will at the W. 38th st. location was nice and real professional about the whole transaction even when the 1st van I got broke down after only having it for 45 minutes he was very compassionate about it and kept telling me that he is sorry so I told him that it was not his fault stuff like this happens.

They staff were extremely helpful and patient

No pressure to buy. They gave me the time to look and test drive any car I chose. All expectations were met.

One of the best experiences I have ever had purchasing a vehicle Michael Langford was awesome and I am very pleased all the way around he answered all my questions and what sticks out the most is he made the effort to know a little bit as a person you don't get that anymore I'm telling everyone I know to go to oak motors I'm definitely going to be back to buy my next vehicle God bless Paul Adams

They are great and friendly people very polite and they were able to help me when no one else could.

They re give me another vehicle thanks. Good quality for service repair.

My situation was handled with professional care and I drove away with a new vehicle.

Highly recommended place to go if you're in a bad spot but desperately in need of a vehicle. "Trish" and the rest of the crew along with indiana finace worked diligently to give me a chance when no where else would. Thank you for everything tish, oak motors and indiana finace. You're the best!

Great people nice and understanding and not pushy at all