O'Brien® Avis 

Wanted a reputable company to fix my second story window. I will never use O’Briens again!!
Rang was told it would cost $333, but giving you a discount. Then could give me a further discount if she rung the store who did my area. It was weird literally a second later she said I’ve now rung them and they’re giving you a further 20%. So your total on the day is $267. Ok I agreed. I said do I pay that amount on the day? Yes that’s it. She knew it was a wooden window, 2nd story needs fixing from outside. She said they’d have a ladder that can reach.
On the day one guy turns up, oh it’s a second story! Then reads the sheet first floor window. I can’t do that I need someone to hold the ladder. Calls others sorry can’t do today you’ll have to call and rebook.
The guy I called was extremely gruff on the phone. I said I’m very disappointed as had to take today off work. Rebooked
Two guys came out. First one can’t do as need scaffolding. Second guy comes. Yes we can just hold ladder. They proceed to have a full on argument in front of me. I said guys take it outside and when you can work it out come back. I don’t have time to listen to you arguing. Comes back needs scaffolding. I asked him to get them to please call me. No call. Email arrives with a quote for over $1700. The original discounted window now has gone up in price also. I email back. She basically calls me a liar and that it’s a quote not a price. I said no she told me that it was a total of $267 on the day can pay by credit card. When I say I’m going to write to head office she comes back with I’ll get head office to pull the conversation so we can hear exactly what was said. Worst customer service and experience. I would never use O’Briens ever again!

Very Disappointed – Poor Workmanship and Terrible Follow-Up Service

I recently had my windscreen replaced by this company, and I’m extremely disappointed with the entire experience. From the moment the job was done, there were multiple issues that should never have been overlooked by professionals.

Firstly, the trims around the windscreen were not put back on properly. My dash cam was not reinstalled in its original position, which is something they should have handled with care. Worse still, the dashboard was not even cleaned before fitting the new windscreen – a basic step you’d expect to be done as part of the job. To top it off, the speaker in the pillar was not reconnected, leaving me with a partially working audio system.

I contacted them numerous times asking for someone to come back and fix the issues. They booked a time, but never showed up – not even a courtesy call to let me know or to rebook. This has happened more than once. The lack of communication and follow-through is just unacceptable.

I expected a much higher standard of service, and I honestly cannot recommend them based on my experience. If you're looking for a windscreen replacement, I'd suggest going elsewhere unless you want to deal with careless workmanship and non-existent customer service.

At first glance, Windscreens O’Brien seems like a reliable choice, especially with their claims of adhering to Australian standards. However, upon closer inspection, those standards appear to be quite loose.

For example, our Toyota came with a factory windscreen that has a 97% UV retardant rating as standard. When looking for a replacement, we found a significant variation in windscreen quality, yet O’Brien was unable to provide any details about their supplier or the specifications of the glass they were installing.yet their mantra was Australian compliant.

For anyone concerned about UV protection, optical clarity, or glass origin, I’d recommend choosing a company that can disclose the manufacturer and provide clear specs on the windscreen. Just because a windscreen is “Australian compliant” doesn’t necessarily mean it meets the highest quality standards.
We couldn’t get an answer out of obrien as to who manufacture the windscreen.
Needless to say - we went elsewhere.

Had my first experience with O’Brien Auto Glass at their newest depot in Hoppers Crossing today.
Hats off to the team especially the manager who was extremely helpful and they did a great job in less than the time they said - highly recommend this company for your windscreen chips!

Emergency repair to secure a property. Installer turns up at 3pm, agrees to repair, then disappears without fixing anything. Call centre calls, apparently he knocked off. Fair enough I guess it's a Friday afternoon!!!?? Has the hide to offer to rebook me as a midnight callout for a further $290 on top of the agreed price. Are you kidding? Is there anyone even running this business who understands basic customer service? Won't ever be calling O'Brien again.

Wanted a phone quote only for sliding door glass replacement. Had measurements. Person wanted my full name, address,, (had already given suburb) phone number I asked why they needed all this information when all I wanted at this stage was a quote. I hadn't said I'd book it in with them, kept stipulating at this stage I only wanted a quote, that 2 previous companies hadn't wanted all my personal information at this point in time. Person kept telling me it's their policy. Seems like a lot of unnecessary personal information required by them for a comparison quote. Needless to say, I didn't waste any more of his time.

Had my windscreen replaced at Windscreen's O'Brien in Muswellbrook. No issues with the windscreen so far but they offered an additional service of replacing the cabin air filter and my windscreen wipers. Rather than just replacing the rubbers on my wipers they removed the whole genuine Toyota windscreen wipers and threw them in the bin. When I asked for them back when I realised what they had done they said their bin had been emptied and they were gone. The Manager (Richard) was rude and blamed me for what they did. He refused to replace them. I asked for information to be able to make a complaint and he said it will just come back to him for a response and he won't be changing his mind. Be very careful if you are offered this service and be clear about what they intend to do. Not recommended.

I had a windscreen replaced back in January 2024, technician scratched a trim, trim was eventually replaced but was stuffed around after it was booked in on a certain day, having waited around all day no show so I contacted the manager and waited days for them to respond, was told the technician that was going to do the job abruptly didn’t show up for work, so eventually new technician came and did the trim but a plastic cover button was broken in the fitting and was too be replaced, one was apparently posted to me but I never saw it, was then told can I come and get it myself from Morley which would have been close to 50km round trip for me, this was over 2 months ago, I rang head office 5 days ago and was told a manager would contact me and surprise surprise nothing, just disgraceful way to treat customers, nearly nine months to finish a job,would never deal with O’briens again.

LYN. Good service.

Failed to show up for a quote not once, but twice. Then never received a call back. Very frustrating when we had taken time off work to be home and they didn’t show up twice. Job was an urgent safety issue. Shockingly bad operations and customer service.

I noticed a small chip on my windscreen on Thursday and I called O’Brien for a quote to repair. I told the employee it’s the size of a dollar coin and it’s in the middle of the windscreen. I was quoted $280.00, after some negotiations it came down to $214.00 and the quote was emailed to me. I have a photo of the chip against the dollar coin also a copy of the quote from O’Brien. I called @Speedy Autoglass to compare price. I was told this chip cannot be repaired I would need a new windscreen for $300 odd dollars. I went to @Supercheap Auto and got a screen chip repair kit for $38.00 which did the job.
How ludicrous is this. Sheer daylight robbery. So in reality chip repairs do not exist.