OBYJewelry Avis 

36
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Bestellte Produkte sind einwandfrei geliefert worden. Es hat aber sehr lange gedauert, bis ich diese erhalten habe. Die Lieferung konnte ich aber immer mitverfolgen, was doch hilfreich war.

Noté 5 sur 5 étoiles

Beautiful, high quality earrings, and excellent and responsive customer service. The shipping was a bit slow as it's coming from China but once it arrived it was fine.

Noté 1 sur 5 étoiles

Horrible experience. I would not recommend or repurchase. It’s been a month now and I have yet to receive my purchase. I emailed the company a week ago and I have not heard anything. Please don’t wast... Voir plus

Noté 5 sur 5 étoiles

The silver hoops, gold hoops and radiant cross faith necklace look wonderful. Their quality feels great and I've been wearing them nearly every day. They're perfect stacking pieces to wear with my oth... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijouterie
  2. Bijoutier
  3. Compagnie d'assurance pour montres et bijoux

Écrit par l'entreprise

OBY pioneers the fusion of lab-grown diamonds with recycled 925 silver, redefining sustainable luxury. Inspired by French art, our unique designs blend modern elegance with timeless fashion, effortlessly matching every scene in your life. At OBY, we celebrate conscious beauty, crafted responsibly , styled uniquely.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

36 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,2

Tous les avis

(36)

12 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Gorgeous jewellery

Gorgeous jewellery, amazing quality, perfect service. Highly recommend

6 juin 2025
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Réponse de OBYJewelry

Thank you so much for your kind words! We're absolutely thrilled to hear that you're happy with the quality of our jewellery and the service you received.

Noté 5 sur 5 étoiles

The pieces are of great quality and…

The pieces are of great quality and super well-done. I love my pieces. Good packaging as well and everything arrived in perfect conditions.

14 mai 2025
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Réponse de OBYJewelry

Thank you for your wonderful feedback! We're delighted to hear that you love your jewelry and that our customer service exceeded your expectations. Enjoy wearing your beautiful pieces!

Noté 5 sur 5 étoiles

Beautiful merchandise

Beautiful merchandise, wonderful presentation, thank you.

19 mai 2025
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Réponse de OBYJewelry

Thank you for your kind words! We're thrilled you love your jewelry.

Noté 5 sur 5 étoiles

Like them

Nice look!!

15 mai 2025
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Réponse de OBYJewelry

Thank you for your kind words! We're thrilled you love your jewelry.

Noté 5 sur 5 étoiles

I loved every piece of jewelry I got

I loved every piece of jewelry I got. Everything came well packaged in recycled materials and the gemstones are so sparkly and after using the tennis bracelet and necklace non stop in showers and in the gym, they still look in excellent condition.

9 avril 2025
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Réponse de OBYJewelry

Thank you for your kind words! We're thrilled you love your jewelry.

Noté 2 sur 5 étoiles

Shipping was a mess and took 3 weeks

The earrings were shipped from China. The tracking was very sparse. After a number of days, it said that they never made it out of China and were returned to sender. I had to reach out to OBY several times to notify them. I would have expected them to send them out again without me needing to contact them and tell them that they never made it out of China. I did finally get the earrings--3 weeks after ordering them.

9 avril 2025
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Réponse de OBYJewelry

Thank you for your feedback. We apologize for the inconvenience and communication issues with your order. We're working to improve our service and appreciate your patience. Hope to serve you better next time.

Noté 5 sur 5 étoiles

Quality Jewelry

The silver hoops, gold hoops and radiant cross faith necklace look wonderful. Their quality feels great and I've been wearing them nearly every day. They're perfect stacking pieces to wear with my other jewelry. Customer service was great too as she was very responsive with all of my questions. Thank you!

15 avril 2025
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Réponse de OBYJewelry

Thank you for your wonderful feedback! We're delighted to hear that you love your jewelry and that our customer service exceeded your expectations. Enjoy wearing your beautiful pieces!

Noté 5 sur 5 étoiles

Absolutely beautiful Jewelry

Absolutely beautiful Jewelry, quality is unsurpassed, and customer service and shipping time was perfect and fast! I will be buying a lot more from them.

15 mars 2025
Avis spontané
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Réponse de OBYJewelry

Thank you for your wonderful feedback! We're delighted to hear that you loved the jewelry and had a great experience with our customer service and shipping speed. We look forward to serving you again in the future!

Noté 1 sur 5 étoiles

OBY CHINA not Paris

I purchased from Oby Paris not knowing where the company was located. Because of the name I thought it was a European company. Only when I got the shipping confirmation, I realised that the goods will be shipped from China! And I was not able to find an address on their website.
Once the goods arrived I inspected the jewellery and noticed that one of the earings was crooked. When I reported the issue, I was told that it is a design feature. It is true that the other hoop earing had a slight curve, but the earings were not identical. One was very slightly curved and one was crooked. When I pointed out that the earings are poor quality as they are not identical and that I wanted to return them, the reply was that I have to pay for the return shipment as poor quality is apparently not covered by their return policy! I was very angry about the response but still proceeded to buy a DHL label and fill in the customs form (which is an absolute pain for end customer who have no experience) as I wanted to get my money back. Only after I provided the tracking ID to the customer service (as requested), I was told that I should declare an amount below 20 dollars. After I had already paid for the label and filled in the declaration form! And I'm glad I didn't do it! Now the parcel is stuck in customs or lost and I had to request a investigation by DHL as there has been no update since two weeks. So beware when you purchase from Oby! If you receive items of poor quality, you will be left with all the costs. And the first and only positive review on trust pilot is by Olivia Lopez. What a coincidence that it is also the name of the owner.

Update 10.04.2025

After contacting DHL I found out that the parcel was stuck in customs and that the recipient had to contact DHL/the local carrier.
I informed OBY and they got back to me telling me that I have to pay 53$ customs fee. I'm an end customer and I'm clueless about customs. OBY told me declare a super low value AFTER I had already purchased the DHL label and transferred the customs declaration form to DHL!
After complaining they offered me to take over half of the customs fee but they will still deduct the 'shipping fee'. Today I received the refund: 68 $ deducted. I did read the return policy before I ordered and I assumed the shipping fee is the fee for a RETURN SHIPMENT. Nope, it's some return processing fee. So in total it cost me over 100 $ (45 € DHL, 15 $ shipping fee, 53 $ customs) to send back a crooked earing to China.
Learn from my mistake and do not order from this company if you live in Europe!

19 mars 2025
Avis spontané
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Réponse de OBYJewelry

Dear Natalia,

Thank you for your attention to OBY products and for sharing your feedback. We take your shopping experience very seriously and hope the following clarifications can help better understand your situation:

Regarding the Quality of the Earrings: Firstly, we would like to clarify that the earrings in question do not represent a quality issue. Natural pearls are inherently not perfectly round, and their drilling lines may not be centered. This can result in slight misalignment when strung with metal components, which is a common occurrence in pearl jewelry and does not indicate a defect.
Supply Chain Transparency: It is true that many of our products are sourced from suppliers in China. Many high-end jewelry brands globally choose to manufacture in China due to the advanced craftsmanship and technology available here. Our commitment is to provide high-quality products regardless of their origin.
Issues with Return Logistics: We sincerely apologize for the difficulties you encountered during the DHL return process. Unfortunately, we did not receive any notifications or communications from DHL regarding this matter. We advise contacting our customer service team directly if you face similar issues in the future, as we strive to assist in resolving such matters promptly.
Coincidence of Positive Review: Regarding the positive review on Trustpilot bearing the same name as our founder, this is purely coincidental. We encourage all genuine customers to share their experiences, whether positive or negative, as these insights are crucial for us to improve our services.
Our customer service team has already reached out to you to address your concerns personally. We appreciate your understanding and patience. We genuinely hope to have the opportunity to serve you better in the future with more satisfactory services and products. If you have any further questions or need assistance, please do not hesitate to contact us.

Best Regards,

The OBY Customer Service Team

Update 11.04.2025
We apologize for the confusion regarding the customs and shipping fees. There was a misunderstanding on our part. We've reached out to you with an offer to help cover part of the costs. Please respond at your earliest convenience so we can resolve this issue promptly.

Noté 5 sur 5 étoiles

Absolutely stunning jewelry

Absolutely stunning jewelry! The delicate necklace and earrings are beautifully crafted, elegant, and add the perfect touch to any outfit. I love them!

1 février 2025
Avis spontané
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Réponse de OBYJewelry

Your review made our day! We’re so glad you find our jewelry elegant and beautifully crafted. Enjoy wearing them! 💖

Noté 1 sur 5 étoiles

Not scratch resistant/

Great fit but have only had about 2 weeks and the black finish is coming off.

15 août 2024
Avis spontané
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Réponse de OBYJewelry

Thank you for your feedback. We don’t offer black finish jewelry, and we haven’t been able to locate your order or any direct contact from you. Please reach out to us at your earliest convenience—we’d love to assist you!

Noté 5 sur 5 étoiles

lab grown teardrop earrings

Absolutely in love with my teardrop earrings from OBY Jewelry! The brilliance and color were exquisite, and the service was top-notch. It was a delightful first purchase, I highly recommend it!

19 mai 2024
Avis spontané
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Réponse de OBYJewelry

Hi, Olivia. Thank you so much for your glowing review and for choosing OBY Jewelry for your first emerald earrings experience! We're thrilled to hear that our lab grown emerald teardrop earrings have captured your heart. It's our pleasure to offer pieces that bring joy and sparkle to our customers' lives. Your satisfaction is our greatest reward, and we look forward to welcoming you back for more dazzling moments. Should you have any questions or need assistance in the future, please don't hesitate to reach out.

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