For profit, not people
Cinema in East Kilbride has certainly had a good build, expensive designer and such. But forty minutes of adverts before you can see the bloody film is an absolute joke considering the price everyone in that packed room had paid to be there. To say nothing of the insanely priced merch that could have been manufactured in the UK for 25p but was probably made in Taiwan for 2p and you can't even get the smallest item for less than a tenner.
Moreover, try talking to their customer service department. Go on, try. Suppose you want to talk to someone in a particular cinema, for any reason whatsoever. You dial the phone number listed for that cinema (not for the company's customer service line, the number listed everywhere as being how you call *that cinema*) and you get a recording of an AI (they won't even pay a real human to say it) telling you how to go their website, "this call will now end." >CLICK<
You go to their website and make the chat box work (which is hard if you have certain script restrictors because I guess screw people who hate adverts and malware) and you get put through to an AI that has incredibly limited understanding and goldfish memory. When you *finally* convince it to let you talk to a human, you get no indication of how long you're going to be waiting. At least when that human finally does message you, there's an audible notification in case you're not just sitting there waiting for them. But that human can barely help with the things they get asked every day and anything outside of that gets what feels like a copypasta explanation of why they can't help you and what they recommend doing if you're worried about this thing.
Don't get me wrong, the staff on duty in the cinema were lovely and they helped promptly when I had an issue with a poorly maintained seat. But there's that and the out of order machines and the fact the place is so poorly signposted internally and externally (to say nothing of the lack of any lighting on the doors to the screen even when the lights are up) so it's really hard to find and to navigate once you get there. Between this and the other one whose staff are on strike over pay and conditions, I'm running out of cinemas I'll touch with a bargepole.