Faulty app and booking experience
Your customer service is non existent. You can’t speak on the phone, and only have access to a chat bot and an account on X. I needed reassurance that if I drove for half an hour to get to the cinema (Milton Keynes) I would actually get my tickets as I wasn’t sent tickets and my booking didn’t ever complete in terms of the payment screen. I read online that this meant the tickets weren’t properly allocated and people had had a problem with seats being double booked. I felt anxious the whole time. Your chat bot didn’t reassure me as it kept giving me a standard response. This was a birthday gift for my dad who would have been very upset if we’d driven all that way only to find out the transaction hadn’t completed and we didn’t actually have seats. Even your website made me anxious as in the help section it mentions that transactions that appear to have completed may not have done. I’m also aware that people are complaining about the app not working. It showed no record of my booking or my tickets.