ODEON Avis 

Taken Money, booking failed error. No contact, no refund, tried 5 different phone numbers… either not working or automated messages of no help. Chat it sends you an n circles. A month later and nothing. - Stay away. #tradingstandards #tradingstandardsUK #UKtradingstandards

Joined up for the limitless membership but the app doesnt work - it says i have bookings where I do not. I cannot book any more films as says i have reached my max - they do not offer a phone line to call, the chat bot boots you out before you reach the end of the queue and it says it takes 10 days to reply to messages online. I want to cancel but also no way to do this online either!

Truly awful customer support. I tried to book tickets using my myLimitless account on the app. It failed and would not allow me to book again because it said I already had a booking. Then I tried to book again on their website and paid full price for my ticket. The seat was reserved and the money was taken from my credit card - but again I was not issued a ticket. When I tried to access the online customer support the AI was useless. Then it put me in a queue where the number of people in front of me would go down and then up again. This repeated for 2 hours. It is not possible to speak to a person on the phone. So what are you supposed to do? There is no customer complaint line either. The Odeon is not cheap - they need to do better.

I’m reviewing customer services and the AI chatbot. Awful experience. I waited on hold for an hour while the queue didn’t move and then got thrown out. What has happened to telephones and speaking to human beings?

I saw a mouse running. I'll be reporting this. London Haymarket

Easy to book tickets, great experience - overall, i have zero complaints I'm very happy. Thanks :)

What a fantastic night so me and my 2 deaf friend who went to see wicked would normally have to wait for a subtitles screening we went odeon now have glasses that shows u the subtitles u can change the color to suit u fantastic acsse for use 😀

We went to watch the fnaf movie 2 then we got kicked out just because a Karen complained about us messing around when we didn’t do anything

Odeon should get both sides of the story before accusing one side

Terrible experience never again

Thank you Odeon East Kilbride. Daughter and friend visited yesterday for FNAF2 film. Staff couldn’t have been nicer or more helpful. They helped make her experience great. She loved her visit and I will most definitely return. I didn't catch staff names but two stand outs had Christmas jumpers on if that narrows it down! We can all be quick to complain but credit where credit is due.

The worst experience booking online I’ve ever had the only decent part was the friendly staff at the Oldham venue

Disgusting rip off company

Charged me twice and now there’s no customer support

The option to cancel an unlimited membership is not on the app - You have to email them, and they do not email back. You go the the chat bot, and the que jumps from 4 people ahead of you to 17.
Impossible to cancel without great difficulty

Don’t bother booking, they’ll take your money. Online booking system is so bad. Got double charged and no tickets. can’t speak to a real human about my issue. Expensive tickets and no refund for at least 2 weeks. Ai chat bot keeps taking you in circles. Phone number cuts off and tells you to speak to their rubbish chat bot.

Dodgy company. No customer service, no local order for food, just app! If you want to complain, need to talk to AI. Wouldn't recommend. A waste of money.

It is very hard to contact anyone from this company. Purchased a prepaid Limitless plus membership but error code comes up. Tried to live chat and they have taken away the waiting list and the AI asks the same questions even when asking to speak to a team member. Tried to phone odeon and because it isn’t anything to to with disabled assistance, your are told to go to live chat and the circle of life is repeated over and over again

I am trying to amend some Odeon tickets that were purchased with vouchers. The website says that this is possible and is asking me to speak to Guest Services to do this. I have tried the online chat service, get an estimated wait time of 3-5 minutes and waiting hours with no answer. I really need to speak to somebody about switching these tickets ASAP.

Would happily give 0 stars!! ***NEVER PURCHASE MYLIMITLESS*** These reviews match the exact experience I am having. Emailed Odeon a month ago and heard absolutely nothing! Raised a complaint and again, nothing! Oh and the only other contactable way is by a live chat which you will sit in for hours to never be put through to an advisor! I’ve had to contact my bank to block payments as i’m getting absolutely nothing from Odeon. The whole experience has put me off from ever using your cinema’s again! Truly the worst company I have ever experienced for customer service.

The Odeon Milton Keynes was freezing cold, everyone was putting their coats back on again in an attempt to get warm. This is not a one off experience, it seems that in Autumn and Winter they don’t feel the paying customers warrant a warm auditorium, despite them having paid to go watch a movie at their venue! In addition, they really need to inspect the lack of cleaning, no wonder they don’t leave the lighting on before or after the movie, as the state of the seats and surrounding floor areas would frighten the members of the paying public off!

The experience was marred by the lack of space and proximity to nauseating, ill-behaved children.
It seems you allow rudeness, shouting and abuse of other clients as you did nothing to support my complaint.
Essentially I had to compromise...outrageous.

The theatre itself was cramped and dirty. Seating, although well positioned, was in desperate need of an overhaul.

Sloping in the theatre assumes everyone is of average height...I am massive and block views for people...you need to accommodate for people who are muscle bound and 6 ft 7 tall!

I hope you consider these views

It is absolutely unacceptable that a Turkish film is screened not in a modern, high-quality auditorium, but instead in the type of screens usually reserved for low-priority or niche immigrant movies. Thousands of Turks live here, yet we barely get any Turkish films. And when we finally do, we fill the entire cinema — but still, we don’t receive the respect or the quality we deserve.

I live in the UK(Manchester), but before my movie I was forced to watch extremely poor-quality Indian film trailers. There were four trailers in total, all of them with terrible visuals and storylines that looked like they were written in a bathroom. The volume was unbearably loud and the visuals were genuinely painful to watch. It was a very unpleasant experience.

I have watched films at ODEON before and I know they have much better screens. This is why I strongly believe there is a form of discrimination or marginalisation against Turkish audiences. Because of this awful auditorium and the disturbing trailers shown beforehand, I will not be returning to ODEON, and I will be sharing this experience with everyone around me.