Oil Tanks Plus Avis 

Needing the replacement of an old 1300l tank we contacted Oil Tanks Plus. We received excellent advice from a very friendly chap (who became known as "the oil elf") resulting in an order for a new tank. Delivery and installation was a totally painless experience; the guys were competant, polite and very helpful throughout. The old tank was removed and disappeared, and the new one was in place and operational within a couple of hours. Overall a very pleasant experience!

From the beginning till the end they help me sort out professionally. Sales manager and the installation team, can'thank them enough. so happy with their service and strongly recommended them for people who has very little knowledge like me, honestly they guide you and support you well and the dispose the old tank as well. Thanks so much 🙏

Be warned if you have any issues they won’t be helpful at all. They seem to be leaving reviews themselves now or getting staff to as well. They can respond to reviews but not phone calls and emails.

Our experience with oil tank plus has been far from what was expected, it was completely inadequate and dangerous.
I wouldn’t be writing a review if they had resolved the issues presented to them with videos and other oftec engineers comments on the disaster that was installed at our home.

Listed are the issues

1) Tank installed - the integrity of the tank is not what it should it has been weakened somehow as it is bulging around the base. Video has been sent. This should of been replaced.

2) Water in oil- The oil was put back into new tank with 230 litres of water in it. Oil cleaning company and our own oftec engineer tested the oil to determine this. Meaning boiler wouldn’t work and needed replacement pump.

3) Earthing - We were told don’t need tank and pipes earthed , incorrect information. These cowboys told us to “just cut earth rod off” this didn’t seem right and alarm bells were then ringing

4) Fittings - These are incorrect for type of tank and likely to leak

5) Not to regulations - This tank has been installed next to a garage wall which isn’t allowed, the cheek of it oil tank plus said I should know the regulations before booking. Excuse me I am not a oftec qualified person and that is what we are paying you for. The cowboys should have said sorry can’t install there.

6) Cowboy “engineers” came from 5 hours away this is totally ridiculous and not a viable commute, no wonder they were miserable and quite frankly quite offish.
How on earth can you mange after care if anything comes up , 10 hour round trip is ridiculous. Oil tank plus should not be contracting work out with that kind of commute 2 hours max each way. Apparently I wanted someone quick, if you can’t do the job you should say not send people from that distance.

7) Handling of complaint has been nothing short of a complete joke, Pete has been an absolutely laughable , can’t comprehend that oil was in the tank and shouldn’t be, basically fobbing me off and hoping I will go away. As mentioned to Pete the very first thing you should be doing as can clearly see from videos sent in, is send someone out so can see with their own eyes & rectify these issues.

8) Costs incurred - We have incurred costs of just under £800 to have oil cleaned and new boiler pump.

I may update here as I am taking further action and in process of sending evidence to oftec.

Thank-you Donny & Dean for your efficiency and professionalism. Our new tank was installed and refilled, necessary instructions given, tidying-up done and the old tank taken away all in under an hour.
They agreed to return if the oil line showed any signs of leakage.
We are happy to recommend Oil Tanks Plus.

The crew arrived on time and completed the work quickly and efficiently. They installed the new tank and removed the old one in about three hours.
I would certainly recommend this company.
JQ Northwich, Cheshire.

Absolutely fantastic service from start to finish. Honestly, rare to see such great customer care. Staff were very helpful when it came to assisting me in replacing my tank. Fitters were friendly, hardworking and tidy. After sales was great.
I can highly recommend this company from own experience of working with them.

The whole process from quote to installation was very professional. The price was also very competitive. Very happy

Fabulous service, not an easy place to put a 2500ltr tank , wasn’t sure about the connection, came back the next day. Absolutely delighted with the service . The whole episode, which I was dreading turned out to be a delight. Trust in Peter he really knows his stuff

Excellent service provided from oil tanks plus for removal of old tank and installation of a new tank. From placing the order through to the installation day, Pete in the office was very helpful with any advice and gave clear instruction of what would happen on the day. Donny and Dean worked brilliantly on the day of installation and were completed in good time.

The provision of the new Oil Tank was excellent with a very good product at an affordable, competitive price. The sales staff were very efficient and highly professional, showing great care in assistance. The delivery was quick, within one week of ordering, and the installation team was superb. The tank was installed on time and the old tank removed within an hour and a half. The site was left clean and tidy and the team were excellent in their helpful approach showing all of the operational requirements of maintenance of the tank. The whole operation was faultless and the after-sales back-up including invoicing was very smooth indeed. I recommend Oil Tanks Plus wholeheartedly, particularly as their website is very easy to navigate, something that is important for elderly customers. A really good experience.

Excellent company to do business with. Having unsuccessfully tried to get local firms (Cambridge) to quote I sent an email enquiry and received a reply within 24 hours. Follow up phone calls followed to ensure my needs were met and a quote was sent the following day. My steel bunded tank was made to my specific dimensions and installation was completed without problems 4 weeks later. Peter and Merlin made the transaction seamless and they were both a pleasure to deal with. I would highly recommend thrm/the firm

Very satisfied with service & response times from initial quote to tank installation. Would definitely recommend this company if you need a new oil tank ASAP.

Outstanding customer service excellent work.

A great service from start to finish. We had been left in the lurch with an unfinished job by somebody else, so it was such a relief to find a company that was completely straightforward to deal with. They were unfazed by the mess we had been left with, provided a sensible and reasonable quote to put everything right with a new oil tank, and were able to complete the work quickly. The two guys who came to install the new tank were brilliant - on time, tidy and helpful. Thank you!

Amazed by the reliability and superb workmanship delivered by this company from beginning to end. They were recommended by a friend and certainly didn’t disappoint. The team who arrived to do the job were pleasant, helpful, knowledgeable and extremely professional in every way. They did the job quickly and efficiently with absolutely no fuss. The icing on the cake was that their price was one third LESS than the local plumber. I highly recommend this company in every way.

To be honest avoid this company like your worst enemy because that’s what they will become if you pass work their way. They are a bunch of cowboys who really don’t know what plumbing a tank is actually all about. What a mess my 2 year old daughter fits pipes better

Amazing service from quote to supply & fitting.
Very helpful and pleasant to deal with with great communication.
Cheapest too, but high quality product & service.

prompt, professional and friendly service. I would be happy to recommend this company.

The replacement tank was fitted on the day on time and the fitters were very quick but very professional and, clean, tidy. I would recommend them.