Old Mutual SA Avis 

Old Mutual South Africa The worst Insurance Company . I have been trying for weeks to get hold of someone to sort out my retirement fund policy. I receive emails from various call centre agents advising me to go onto their website. The website gives error that i am not registered and when I try to register or rest my password it tells me my cell number does not exist on their database but they contacted me via my cell to make the sale for the retirement policy. When I try to update my cell it gives error. They also recommend I use their WhatsApp BOT that also gives prompt to select options that refers you back to their website. It’s a joke to get any human customer service.The only process that works at Old Mutual is their debit order process to take money out of my account every month.

Stay away! Stay far away! I am not someone that just give 1 star for no reason! We had Old Mutual Travel insurance, we had a delay for more than specified time, expenses listed, everything according to their schedule! And they literally used every excuse in the book to get themself out of the claim! They are rubbish! It has been almost 8 months later and even went to the Ombud for insurance! SCAM! SCAM! SCAM

I retired after 3 years of paying into a Superfund and made the mistake of leaving this small amount at Old Mutual because of not wanting tax deductions. I tried repeatedly with no success to get a new login code and a statement. 8 months later I received a statement from June 2024 and a comment that I cannot get one except annually. This is completely crazy and so alarming. I am a very "small" client but am being treated utterly unprofessionally!

Old Mutual has failed me.

After multiple emails and MONTHS of silence, I’ve received no response, no resolution, and no respect for a request that should otherwise be a simple and seamless process. Their disregard for basic communication and client care is deeply disappointing.

This isn’t just poor service—it’s a complete erosion of trust.

If you value transparency, accountability, and timely support, think twice before entrusting Old Mutual with your future.

I have taken a life insurance policy an the agent added a 5% annual increase which I didn't ask for, now that he has resigned my new advisor Niren who is assisted, tried several times to reverse the change but cannot do it, because it needs to be done at the head office, I have been asking them everymonth but they just seem to be arrogant, if you need life insurance tax investment just do it via your bank, it's much easier an less stressful, you can contact Niren at the old mutual branch in the phoenix plaza to confirm what I have warned people about

On 5 July I requested a copy of a simple increase letter. I received a confirmation number and despite follow up emails to their service desk and commenting on their facebook site I have been met with complete silence. As for the call centre, don't get me started...

I feel deeply disappointed by how Old Mutual has handled my claim.

I have been paying my premiums faithfully for years, believing that when I needed support the most — especially during my mental health condition — my policy would protect me. Instead, my valid claim was rejected, and I have been sent in circles with no real answers, no accountability, and no fair resolution.

What’s worse is that when I asked for my policy documents in March 2024 to review my benefits, they delayed — but now they are quick to quote the same documents to reject my claim. If I had received the right information in time, I could have adjusted my policy to fully cover my situation.

I am sharing my story here so others can see how customers are treated when they need help the most. I believe Old Mutual must be held accountable for the time, money, and peace of mind they have cost me.

I won’t be silent about this — customers deserve better!

#OldMutual #Insurance #Accountability #CustomerRights

@old mutual

Submitted a claim for my Superfund investment to be released in April 2025 as I resigned, we are now in July 2025 and this has not been completed. Emails go ignored, promises to get a call back from management are also ignored, called the call centre - and after speaking to an agent I was placed on hold and suddenly transferred back in to the queue. I honestly have never experienced a lack of service to this level.

Unprofessional,pathetic and people you don't want to deal with. I have for 33 years and multiply that by 12 that gives you 396 diligent payments without a single dishonor. My policy matured more than a month ago and I haven't received my payment yet. I am a pensioner and Old Mutual care not. I would appreciate if the director of Old Mutual see this and gives a comment or report

I'd like to give it half a star, I completed the two pot dox 79 days later.
I completed it on january 18, As of february 29 there has been no payment till date.
Everything is supermacy nor-ven-hub is adaptable and well managed. Keep it up, I'm happy here.

Poor service, Been trying to change the beneficiary on my policy since beginning of April its 17 June 2025. Till now, I call every week only to speak with a new person who I have to repeat myself and the request.

I cant claim my funds since November 2024, old mutual says my profile is mixed up with another member profile. They have not fixed this and i need to process my funds immediately but no one can help me. I keep going back and forth with emails and have to always restart the process. Does anyone care at all? I would never recommend anyone to choose Old mutual. Worst Customer Care ever

I JOINED OLD MUTUAL LAST YEAR IN JANUARY THEY PHONED ME TELLING ME MY POLICY IS NOT PAID UP I HAVE TO PAY DOUBLE ON THE 15 SINCE THEN THEY DEDUCT MONEY EVERY WEEK WITH DIFFERENT AMOUNTS

If I could give 0 stars I would.I have never received such atrocious service from a company as Old Mutual. I have sent them numerous emails about my claim and they have never responded. I have spent months trying to get customer services to assist me and it's an absolute waste of time. I have literally given up trying to get my claim paid.

This company spams me with telephone calls more than any other company EVER! I block each and every number they use, and they keep coming back every day with new ones, and I block them again. With each and every spam call I hate them even more and WILL NEVER DO ANY BUSINESS WITH THEM BECAUSE OF THIS ALONE!! I have tried to call them and request they stop! I have threatened them with legal action, but they just don't get the message! Why on earth would ANYBODY do business with a company that disrespects you like this on a daily basis?? THEY ARE THE WORST!

I canceled old mutual policy in January 2025 and February they deducted my money I went there again and they told me the will not be able to refund me. This month they have deducted again. IS THIS HOW YOU Operate I want my money refunded I'm so passed

At 66 years of age and having paid for my Retirement Annuity with Old Mutual for 35 years, I asked them to transfer it to another company still as an RA, but Old Mutual after many months still refuse to sign the transfer documents. now it's sitting in a cash earning account and it's not even in my name. Responses to Old Mutual to assist are not forthcoming.
Be aware.

Very bad customer services line. The auto reply keeps saying my call will be answered, first it said i'm number 9 in the que, then it says 6 and goes back to 9 again, HOW POSSIBLE IS THIS? At that time I held for 30 minutes and my call was not answered. This is really a an inconvenience in urgent situations like I'm in now. I'll start looking around for a better insurer, I'm a very patient person but this is just not acceptable

No customer service, no communication, no resolution to problems. Can not get anyone to contact you.

Absolute worst experience... TRY ANY OTHER INSURER

I am about to loose my life insurance due to their negligence!

STAY AWAY!!

Probably the worst service.
I call in and get the phone put down in my ear. Multiple times. Then when i finally get someone on the line theu cant help me.... because apparently getting help regarding an old mutual product is impossible from old mutual employees.