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2,2
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Absolutely awful customer service. I ordered a top that was too small and have spent the last 3 weeks attempting to return it. They have entirely ignored 4 emails and an inquiry through their website and I have no other way of contacting them. I was originally going to exchange the top for a larger size but due to my experience I am just going to keep trying to return it
Please be mindful if you need to return any items. I ordered something which was too large. I have emailed and messaged numerous times over the last 6 weeks and zero response from this company. I now have a £60 kit that I no longer need. This is appalling customer service. I might also add that I also subsequently ordered the smaller size which was fine.
They claim their shirts are "licensed reproductions" whatever that means. They are (very poor quality) fakes and they won't accept returns becuase the item was discounted by £10 - still £60 for a terrible shirt. Do not order from these scammers
Completely untrue! You have e mailed me stating you will send lettering IF I remove my comments. This is arguably blackmail. I am legally entitled to an exchange or refund! You are acting in breach of the law
Réponse de Oldschoolsoccerstore
As explained multiple times if you did not enter anything to be printed the system will send you a blank kit , we offered to send you the name set you wanted for the kit but that wasn't satisfactory , so we sent you an entire new kit printed with what you wanted.
Hopefully this scam has now been resolved to your satisfaction
All the best
OSS
Scam! Top i bought was very poor quality and was about 3 sizes too small. Tried to contact them about return but nothing worked. Avoid at all costs!
Réponse de Oldschoolsoccerstore
The top being too small for you does not make us a scam Gregor , further more we have tried to contact you multiple times to resolve this issue customer service literally emailed you about it yesterday.
Fake site, do not buy from this store
Jersey took ages to come and only because I hounded them.
After the first wash, the logo fell off.
Repeatedly tried to contact customer support for refund and was ignored.
Horrible experience and out of the money for nothing
Réponse de Oldschoolsoccerstore
Hi our team has contacted you for more information regarding this order , kind regards
Bit of a wait to receive my retro Real Madrid galaticos retro shirt but i understand they ship worldwide and are not Amazon
The actual jersey itself is a an extremely accurate representation of the 2004 Real madrid home shirt it feels durable and the print is crisp
I’m a retro football shirt collector so i’m perfectly aware of the varying quality of reproductions on the market
For the price you won’t get any better
Customer service was responsive but maybe a little slower than i’m used to but again i was aware i wasn’t ordering from Amazon
Réponse de Oldschoolsoccerstore
Thank you for supporting our small business
If i could not put any star they deserve it
I have order Brasil tshirt since 16/12/24 ,was writting dhl 5-7 days,and still i didnt receive it,
Also i lost the case with paypal they are insist like i took it already but i didnt.
The WORST SITE to order and
Fake as well dont trust what you are watching.
you are a rubish!
Finally I have receive before 5 days tshirt and its for 6 years old and i ordered for 12-13..
They are not sending return label as well and letting me know that i must see sizes guides better instead to change it…
Never trust this site
From size guide i have ordered and you still writting bolshit
Réponse de Oldschoolsoccerstore
Whilst we tried to everything we could to get your order delivered on Time we cannot control the import customs office for your town in Cyprus , it was the week of Christmas and i highly suspect they were actually shut so nothing was coming into the country
In regards to the sizing there are size guides all over the site we cannot be held responsible for you ordering the wrong size and not wanting to pay to return it to us.
Regards
Totally untrustworthy.
Never received our jerseys, it has been over 1,5 months now.
I repeatedly sent requests and enquiries, repeatedly asked for track&trace codes, but there was none or very bad and very late response.
No phone number, only an email address, that is anonymous.
Do not buy here!
I lost a lot of time and energie and the worst part is a sad son who lost his pocket money…
The reviews on their website can only be fake.
Wouldn’t even give one star. The company is a complete scam do not buy from them.
Purchased a 1999/2000 Arsenal yellow sega shirt with print on the back. Shirt completely different to the pictures described, looks completely fake.
Contacted the company for a refund, of which they reply every two days and state you can’t refund printed shirts.
Left a negative review as well on the website of which they remove to only show positive reviews.
Avoid this company at all costs, complete scam.
Happy to share pictures as well of the shirt I was sent which shows how different it looks to the pictures on their website.
Réponse de Oldschoolsoccerstore
H Josh you ordered a personalised jersey and that is what we delivered to you these are obviously non refundable as it is personalised to your specifications
We do not sell fakes and only authorised reproductions
Kind Regards
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