Parliamentary and Health Service Ombudsman Avis 

Be very wary about signing away your legal rights. Despite presenting the service with evidence of the hospital lying and evidence about my Mother's mental state they relied on a single form that stated "patient lacked mental capacity" where it asked for details of what tests they carried out under the mental capacity act. The service only reiterated what the hospital said and I found no extra information. The staff did not seek any extra information and I had to point it out to them. They act empathetic but they drag it out to ensure you exhaust yourself. Four years I've waited since my initial hospital complaint. The hospital watched my Mum die in agony as her brain died from the inside out and despite the fact she fell over trying to escape the hospital they all say it's fine because the mental capacity act is just a guideline. She couldn't communicate but it's ok. If you don't attempt to communicate with someone that equals consent to everything. You think you're protected when you're dying when actually it's the complete opposite. What's the point in caring for you? You're already dead. It's honestly criminal what they are allowing to happen to human beings.

Corrupt isn't the word! Derriford hospital murdered my daughter, gave these clowns all the evidence to prove the hospital lied but yet theses clowns think that consent means nothing! Hospital even allowed my daughter's ex to turn her life support off which is man slaughter yet the hospital did nothing wrong!! 😡

Even with clear evidence showing discrimination they still do nothing and will ALWAYS SIDE WITH A GOVERNMENT DEPARTMENT CORRUPT TO THE CORE.

The Parliamentary and Health ombudsman (PHSO) are at the very top of the chain when relating to negligence and concerns within our national NHS service.

They are an independent body receiving more than £35m of government funding per annum.

The purpose of these funds: PHSO 's operations.

PHSO 's purpose: The Parliamentary and Health Service Ombudsman (PHSO) investigates complaints about unfair treatment or poor service provided by UK public organizations, including the NHS in England. The PHSO's role is to provide an independent and impartial assessment, helping to resolve issues and ensuring accountability and transparency in public services.

I am on my second of many complaints in regards to my overall neglect of the NHS system, spanning around 20 years. The PHSO's service is non personal, inefficient and makes complaints difficult for the most reasonable, logical thinker.

In my opinion: They exist solely as a government propaganda tool used to disguise us from the forever growing issues that we all face within our national NHS service.

I advise all those seeking independent advice from this service to simultaneously consult with legal, independent establishments.

If you, like I have been gaslighted by this organisation and made to feel as though your neglect is irrelevant; please do not stop here - Your country needs you. You deserve justice - Do not let this organisation attempt to convince you of otherwise.

Terrible waste of time and resources. Needs abolishing and diverting funds to care support. Nothing would be lost. Reports not sent for accuracy check before concluded full of errors of fact. A clear bias to medical record when other data is now available with smart phones, images and contemporaneous messaging. A waste of energy to engage with for positive change as others have said these caseworkers take a biased complicit view, they don't challenge findings at an earlier stage and don't properly examine verifiable facts. (I'm old school caring NHS and horrified).

PHSO fabricate information not present in records and alters complaints without consent

The Parliamentary and Health Service Ombudsman (PHSO) has fabricated information that is not present in my medical records.

The Parliamentary and Health Service Ombudsman (PHSO) have also altered my complaint, inserting their own words, and refused to remove these false entries, making my original complaint unrecognizable.

When I confronted the PHSO case worker about the blatant falsehoods, the case worker R K responded with Taunting and Threatening messages.

The caseworker makes claims but does not provide any medical evidence to support the lies he makes up and continues to do so freely and mockingly.

On the contrary, I have provided medical evidence and pointed out the dates and medically relevant information about being post-operative and receiving blood transfusions. I have also pointed out inconsistencies, lies, coverups, abuse, medical malpractice, negligence, and misconduct. I have even submitted the hard evidence recordings to the PHSO.

I have even provided evidence to the PHSO case worker that the staff member at UCLH who is documented in my medical records as a nurse and performing the duties of a nurse is not on the Nurses Register. The Nurse’s register is open to the public for anyone to search. The title of ‘Registered Nurse’ is protected in the UK, meaning it's a criminal offence for any person to practise as a nurse without being registered as one or to falsely claim to be qualified or registered. This is a criminal offence by law. The PHSO is not fit for purpose.

The PHSO is actively and knowingly mishandling my complaint, engaging in fraudulent behaviour by perverting the course of justice and fabrication without any logical or medical evidence, doing so simply to coverup a shockingly horror ordeal that I have suffered.

When I confronted the PHSO case worker, R K, about these blatant falsehoods, the PHSO case worker sent me Threats and Taunting messages, mocking my inability to do anything, and asserting his lack of accountability to anyone. This behaviour suggests that he believes he is above the law and is free to make up statements as he pleases. The PHSO's lack of accountability is a serious concern and indicates that it is not fit for purpose.

The PHSO is actively and knowingly mishandling my complaint, engaging in fraudulent behaviour by perverting the course of justice, fabricating information that does not exist in medical records, and fabricating information without any logical or medical basis. This constitutes clear and evident maladministration. The PHSO's mishandling of my complaint is a clear injustice.

Instead of addressing the case and the trauma I have endured, I have spent years demonstrating the PHSO's failings and suffering the additional damage and trauma the PHSO themselves have caused.

This all constitutes evident maladministration in the PHSO.

The Public Administration and Constitutional Affairs Committee (PACAC) is launching its annual scrutiny session into the PHSO's work for the financial year 2022/23.

The Parliamentary and Health Service Ombudsman (PHSO) is accountable to The Public Administration and Constitutional Affairs Committee (PACAC), which examines the reports of the Parliamentary Commissioner for Administration and the Health Service Commissioner for England, as well as matters related to the quality and standards of civil service administration and constitutional affairs.

House of Commons Public Administration and Constitutional Affairs Committee
Parliamentary and Health Service Ombudsman Scrutiny 2022-23
Third Report of Session 2023-24

I went to the PHSO with further evidence that I was being victimised for making a complaint and refused NHS treatment. The PHSO just deal with this with telling you your complaint isn't serious enough for them to investigate. Ignoring you. Telling you they have received their complaint form submitted online. When you present them with the acknowledgement email they just ignore you and if you persist in trying to follow it up tell you they are blocking your email. Most of their caseworkers are working from their beds. You can hear them yawning or their dogs barking. That's if you ever get to speak to one. I've had years of injustice with nowhere to go and no-one to listen. It has destroyed my life. This so called impartial organisation is theere solely to break you and back up the people who have harmed you. Even when you present them with even they go all "three wise monkeys' on you covering their eyes and ears. What is the point ?

abused by 6 consultants from the nhs from age 10, and even now suffer everyday.

it must be nice for them to drive there high end cars.

This unit has spent more money on legal fees and buying judges than its remit.

i also hear that those same consultants kids died in a car crash, and its bring me huge joy.

At first they told me that my complaint was not serious enough to investigate. Thank you for dismissing my long term health condition brought on my the stress of trying to get a diagnosis. Then when they did eventually agree to investigate they ignored all the evidence and sided with the GP. The PHSO are not fit for puprose.

If I could give 0 or minus stars I would!

After an investigation that had been going on since 2022 I finally had the outcome of the investigation in 2023 and was told I then had to take it to MP before going to the Ombudsman. Apparantly, us little people must follow protocol but the Ombudsman and their caseworkers don't feel obliged to!

My "caseworker" decided that I should have complained in 2019. I'm saddened to say, I do not yet have a time machine so it would have been impossible for me to complain about something that may have took place in 2019 but I wasn't informed and financially impacted by until 2022 when I was first made aware by the company.
When I politely explained their error, they closed the case and stated "no more contact". The letters are blunt and completely unhelpful too.
I would have far more respect for someone who admits fault or even just looks into the issue before assuming they're in the right and closing the case. Then there's nothing you can do because they are "the authorityon the matter".
I don't take complaining lightly but this was numerous errors that affected me both financially and mentally and is now affecting me further due to the stress of this. But, they couldn't care less. THEY made a mistake and that's just tough apparently.
It seems if certain people are given a little bit of power it goes to their head rather than wanting to do the actual job they get paid for and look further into people's issues (as shown by other reviewers.)

I'm also curious to know if many of us reviewing had the same caseworker!

The system is unfair. The records and answers to complaints with nhs do not match especially with dates which were of great importance. System should be more careful to identify Errors.

I started a medical negligence case, my complaint lodged a year ago with the Ombudsman. I had been given Gentamicin, a restricted Antibiotic that has serious side effects if wrongly administered, and worked my way up to having a detailed evidence based investigation. I supplied all the evidence, including altered retrospective entries, unsigned and undated to cover up the negligence. They said they could not open my file of evidence, though the recipient said they could, so produced a provisional report in complete favour of the hospital not using my evidence and not saying they had problems with my file access. The changes made in my medical file are very serious, as they are there to mislead, so I asked for a copy of their material evidence used. In the first 10 files I looked at, 7 had alterations unsigned and undated, two of the sheets with no sign of who wrote them, one actually showing Gentamicin being withdrawn from the pharmacy 5 minutes after I entered A&E before seeing anyone, impossible. I have been asked to send an argument against their provisional findings! Really frightening, I was reduced to an old man by what happened, and the Ombudsman is actually worse than useless.

A complete waste of time. Took over a year to even start on my complaint. The "expert" advice they obtained was certainly NOT from a medico legal expert, or they would have realised that the law was broken several times, and medications were given without consent, and without clinical need.
The case was then closed without a full or proper investigation.
The staff seem to be overworked and will do the bare minimum. They will use any excuse to close cases as quickly as possible,
regardless of the consequences for patient safety. Utterly useless.

I had cause to complain about my GP practice recently and as far as I'm aware my GP practice has not been contacted by the health ombudsman. As I later told the ombudsman survey they had been as useful as a chocolate teapot and are just a useless distraction.

My GP surgery suddenly stopped [their only method of] ear-wax removal [syringing] stating 'under NICE guidelines ear syringing is not advised or a safe form of ear-wax removal' adding that therefore no ear-wax removal would be offered in the future. . I disputed this as NICE guidelines state: 'consider using an electronic irrigator'. Their reply was dismissive.
I spent some considerable time researching the issue and contacting relevant individuals finally complaining to the PHSO.
The patronising reply informed me that they were 'closing without investigation' and 'we have decided to focus on the more serious complaints'. This despite GP surgeries around the country opting out of offering this procedure.
Recently I had to have the procedure done privately at a cost of £60 and I was offered - the syringing method!
Before you set off on your journey toward the PHSO please consider that you probably have an infinitely small chance of your complaint being considered.

Absolute waste of time
I complained regarding NHS dentist who fractured my tooth and then tried to charge to remove the tooth despite being covered under band 3 on NHS treatment!
This NHS dentist has loads of complaint's on trustpilot
They advised that they can not look at my compliant after wasting months of my time and the dentist is free to carry on charging the public for NHS treatments!

Nearly all (98%) give 1-star reviews! Apparently, PHSO can hardly fill its role to resolve the injustice and make a difference when patients and families consider PHSO to be a 'last resort' without court intervention. The lengthy and distressing 26-month PHSO process that I’ve been through and the caseworker’s unfair and arbitrary decisions regardless of the sufficient evidence submitted are rather destructive instead, on top of the devastating loss of my beloved husband.

My late husband was young and fit when he was diagnosed with terminal cancer out of the blue. He was believed to be nearing the end-life stage without any treatment or chemotherapies available and discharged from the hospital back home WITHOUT any organised care package or care support. In spite of the fact that his tumours were aggressively progressing and his condition rapidly deteriorated, NHS constantly missed the opportunities to assess my late husband, as a terminal cancer patient’s intensive and complex care needs. They didn’t fast-tract him for any care package that he was eligible and entitled to until the last three weeks prior to his death, with the intervention of the local council. The complete lack of care support caused undue emotional distress and mental harm on top of his unbearable physical suffering with great pains and cancer-related complications during his short remaining end-life.

It is deeply distressing that the profound impact that the NHS trusts’ failings can have on the individual’s end life and their families are not investigated in an effective and compassionate manner and the caseworker’s views and decisions are not based on and regardless of the information and evidence submitted.

What a waste of taxpayer money on this organisation!

After making an official complaint to my son's medical practice I received the usual passing-the-buck advice to take my problem to the Ombudsman, and after two months I received a call today saying they could not help me.

This was no surprise, as I have never trusted this procedure, having experienced two other Ombudsman services. All successive governments have allowed these useless people to simply go through the motions of letting the public down after a long waiting period.

A bent FASCIST useless service not fit for purpose. Let's doctors hand out wrong medications. Breaches of duty of candour and this so called PHSO don't deal with complaints made to a disgrace of a NHS. I mean to a level of pure gross incompetence and murder. This PHSO IS USELESS AND BENT AND DONT FOLLOW English law BUT FOLLOW FASCIST. Disgusting and disgraceful fascist services. They miss out parts of your complaint expecting you to miss things after what has happened to me. Never bothered getting NHS departments to respond to complaints after nearly being MURDERED FROM THIS NHS. Complete joke of a ombudsman service. Can state and quote the law book to you but it's them that don't understand ENGLISH LAW OR EVEN THE HUMAN RIGHTS ACT BILL. My human rights has been breached and this other fascist government department needs shutting down. For the sake of the public, WHO ARE TREATED LIKE RUBBISH, NEEDS A REAL SERVICE. This service is useless and not fit for purpose at all. Joke and it's fraud on people's lives. BENT even with all reports to prove it. LIES on reports AND nearly murdered. This ombudsman don't protect Under English law or human rights but quotes from them when it suits them. FASCIST RATS. Absolutely FASCIST DIRTY RATS.

These ombusmen are scams set up by the government to deceive people and delude them into thinking that there is a fair system of complaining. It is amazing that the CEO is not resigning with this rubbish rating, which would be much worse if there was a fair rating system, however the rating sites are also complacent and more of a outlet for people to vent their frustration.
People should get together and take legal or direct action rather than wasting time.