Just returned from a week in Les Deux Alpes. Having previously had a bad experience with ESF for our kids we wanted a good value ski school we could trust. We got a phone call very quickly after our e... Voir plus
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I used Ongosa when the ski school associated with our resort in Avoriaz told us we were unable to arrange lessons on the dates we had available. Ongosa sorted a combination of group lessons and privat... Voir plus
L'entreprise a répondu
I would 100% recommend this company's help! Megan from Ongosa made it so easy to organise this surfing trip. As I am on a budget, she was very helpful in finding a surf lesson package within my bu... Voir plus
L'entreprise a répondu
What a cool service! I put in a request for info on Ongosa and was emailed back quickly by Megan. She asked some more questions and within a day or two came back with suggestions for places to surf on... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Ongosa is the best way to find great local ski instructors & guides. We take the hassle out of finding the very best independent ski pros to suit you and what you're looking for, or need.
Coordonnées de contact
305 Clerkenwell Workshops, 27/31 Clerkenwell Close, EC1R 0AT, Clerkenwell, London, Royaume-Uni
- 020 3176 7063
- info@ongosa.com
- www.ongosa.com
4,6
Excellent
52 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Ongosa
Second to none in personal service, tailoring service to suit individual needs
1 février 2018
Avis spontané
Réponse de Ongosa
Thank you Cathy. We hope you had a great week skiing in Courmayeur. All the best, Tim.
I used Ongosa after booking a ski …
I used Ongosa after booking a ski holiday last minute. They were really helpful in finding me an instructor and quick to respond with lots of different options for my requirements. I'd definitely use them again.
31 janvier 2018
Avis spontané
Réponse de Ongosa
Thank you for your feedback. We look forward to hearing from you next winter! Maybe you can talk Jason into snowboard lessons next time ;)
Last minute and at less we’ll known …
Last minute and at less we’ll known resort, I was wondering if Ongosa could help. Within no time I had options, talked them through and chose. Personal approach was great and the instructor was really good. Overall, easy to use, great interaction and a happy outcome.
31 janvier 2018
Avis spontané
Réponse de Ongosa
Hi Lawrence, No problem at all, I hope you had a great time! Best Regards, Megan.
I was really really happy with the …
I was really really happy with the service I got, here in England when i drove the person a bit mad he was always happy to help and only tried to get the best for me and the actual instructor was amazing the perfect blend of professionalism and friendly!!! I would definitely recommend using you!!!!
31 janvier 2018
Avis spontané
Réponse de Ongosa
Dear Rose,
Thank you for such a great review, we always love to hear that people have had a brilliant time. We aim to provide not just any lessons but the best lessons!
Looking forward to being able to help you again soon!
Best Wishes,
Dylan @ Team Ongosa
Quick response to our request for …
Quick response to our request for skiing lessons. Sorted out everything for us.
I'd definitely use Ongosa again.
Thank you Megan!
31 janvier 2018
Avis spontané
Réponse de Ongosa
You are more than welcome and I really hope you conquer the chairlifts! Megan.
Réponse de Ongosa
I'm glad we could help you out, I hope you have a brilliant time! Best Regards, Megan
Very satisfactory service
Very helpful answering any questions quickly, would definitely use again
26 janvier 2018
Avis spontané
Réponse de Ongosa
Dear Steve,
Thank you for such a positive review - I am sure you are all looking forward to a great trip in April.
We hope to be able to help you again soon!
Best Wishes,
Dylan @ Team Ongosa
I booked through yourselves a private …
I booked through yourselves a private instructor for my family who were nervous about skiing although they could actually ski - therefore I thought private lessons would be worth the cost. Your website stated the instructor would be in touch the day before the lesson and may even drop in the hotel to find out about our requirements. This sounded impressive but I was spending over a thousand pounds.
However by six o’clock in the evening having heard nothing I contacted yourselves to be assured that they would be there at 9 o’clock in the morning. I was not convinced and sure enough no show.
Of course according to you this has never happened before - sure.
We eventually were sorted out. Fortunately the kids had a great time and we are off to obergurgl at Easter. Will we be using Ongosa? I don’t think so.
James Naylor
19 janvier 2018
Avis spontané
Réponse de Ongosa
We are all very sorry with the stress and hassle that you experienced through booking an instructor with Ongosa this winter. I took the situation of your booking very seriously and do empathise with the hassle that you experienced. I want you to know that we took all the possible measures to rectify things in the short space of time that was available. I hope that the fact we managed to find a replacement instructor during a peak period, demonstrated the efforts that went on behind the scenes to make the necessary amends. I can assure you we have looked into, and resolved, the cause of the issue. This, I can appreciate doesn’t make amends to you, but I hope demonstrates our commitment to improvement and honesty in owning up to the situation.
It is great to hear that you and your family had a great time skiing with the replacement instructor, and that you plan to go again. Thank you for taking the time to provide feedback, we are constantly improving our systems, process and team approach, so this is valuable to us and appreciated.
Best wishes
Richard Smith
CEO & Founder
Ski school for the kids - sorted!
I used Ongosa when the ski school associated with our resort in Avoriaz told us we were unable to arrange lessons on the dates we had available. Ongosa sorted a combination of group lessons and private lessons quickly and without issue. The instructors were great. We had a little bit of trouble with the map they sent of the area (very unclear), but they were able to find a more detailed one. I did need to contact them on a day when the lessons were cancelled due to blizzard conditions and they sent us a letter to give to our travel insurance, so we could be reimbursed. I would use them again.
16 janvier 2018
Avis spontané
Réponse de Ongosa
Thanks for the feedback. We're glad we were able to help arrange your lessons - please tell your friends! We're working on how we can improve the on-the-day experience for everyone, so hopefully you'll have a better experience next time!
Great lesson
Great lesson. Unfortunately got injured and was unable to complete my other lesson.
16 janvier 2018
Avis spontané
Réponse de Ongosa
We were sorry to hear about your injury, Darren. We hope you're fighting fit to get back out on the slopes soon. Let us know when you are and we'll be happy to help you out again!
So far so good
So far so good.
I will report back on the private lessons booked in Feb 2018!
16 janvier 2018
Avis spontané
Réponse de Ongosa
Hi John, thanks for using Ongosa. We hope you have a great time on your lessons - please tell your friends!
Thankyou for organising the ski …
Thankyou for organising the ski lessons. It all worked out really well. special thankyou to our ski instructor Sofie from Evolution2 Chamonix who was really great and very patient with us as we mixed up the meeting times and places a couple of times and she was very patient despite it causing problems for her.
Many Thanks
Rupert
16 janvier 2018
Avis spontané
Réponse de Ongosa
Hi Rupert - thanks for the feedback! We're really glad you had an awesome time with Sofie, and we look forward to hearing from you again. Please tell your friends!
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