Online for Equine Avis 

355
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Online for Equine will be my new choice of equine shopping. Easy ordering, great prices and items came promptly. Had a query that was answered immediately, so highly recommend.

Noté 5 sur 5 étoiles

This is an unsolicited review because I want to praise the service I received from Online for Equine. I got a good price for the fly mask I ordered, but I didn’t receive an email to say it had been d... Voir plus

Noté 5 sur 5 étoiles

An order went slightly wrong, as the postage had not been added to the total, being several hundred miles away, pickup @ Warehouse was not going to happen, thought this was sorted by initial call and... Voir plus

Noté 2 sur 5 étoiles

Item took over 3 weeks to arrive. Open day I ordered up until 2 weeks later the order was not processed. Upon realising my address was on IOW I had to pay an additional £10 delivery (aswell as the in... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'équitation

Écrit par l'entreprise

Online for Equine is an equestrian shop selling high-quality horse riding equipment including horse riding clothing, saddlery, tack, boots & more. For support, please call us using 01785-472221. Winners of the BETA Equestrian Retailer of the Year in 2017 and finalists for BETA Equestrian Online Retailer of the Year 2019 & 2020!


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

355 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 87 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,3

Tous les avis

(355)

41 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Just bought my new boots love them

Just bought my new boots love them, wore them today and considering they are brand new leather, I am very impressed at how comfortable they are. Good fit fantastic price whats not to love

22 mai 2022
Avis spontané
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Réponse de Online for Equine

Thank you for taking the time to review - Team O4E

Noté 5 sur 5 étoiles

Just great!

Great website. Quick service. Good price.

21 mai 2022
Avis spontané
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Réponse de Online for Equine

Thank you for the lovely feedback - Team O4E

Noté 5 sur 5 étoiles

Recommend this company

Lovely company. Reasonable priced. speedy deliveries and very helpful staff. All From ordering to queries that were handle afterwards.

20 mai 2022
Avis spontané
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Réponse de Online for Equine

It's always great to hear when our team have been helpful, thank you for taking the time to review - Team O4E

Noté 5 sur 5 étoiles

Excellent service

Excellent service. The boots were a size small but that is what I ordered. When a return and reissue was requested this was done without hesitation and great service. Would recommend this company.

19 mai 2022
Avis spontané
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Réponse de Online for Equine

Thank you for taking the time to review - Team O4E

Noté 1 sur 5 étoiles

BUYER BEWARE

BUYER BEWARE
10 working days after order was placed (17 days with weekends and BH's) and my order still hasn't left the "external warehouse", order daid 3-4 days to dispatch. Money was taken from my account at time of order without them even having the item available to dispatch. Email correspondance was extremely poor so phoned them. Were "investigating" where item was and could not confirm a dispatch time so refund requested. To their credit my order was refunded immediately but this does not make up for the misleading dispatch times and poor customer service.

9 mai 2022
Avis spontané
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Réponse de Online for Equine

We are incredibly sorry for your experience; the external warehouse Le Mieux have undertook a stock take and launched a new system which has caused huge delays and issues with them releasing orders. We are sadly being told incorrect information by this warehouse which is causing the issue but we are raising this with management as we agree that the service received on this occassion is completely unacceptable and is not our normal high level of service. Please accept our most sincere apologies.

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service. Good choice of riding hats. Ordered one day, informed the next day that they were on their way. Kept in touch by delivery people and came the following day. Excellent packing, no damage and what is more important….. no hassle for me! Thank you Online for Equine, I will be using you again!! 🌟 🌟🌟

26 avril 2022
Avis spontané
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Réponse de Online for Equine

Thank you for taking the time to review - Team O4E

Noté 5 sur 5 étoiles

Fabulous service

Fabulous service, quick postage and quality goods. What more can I say!

22 avril 2022
Avis spontané
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Réponse de Online for Equine

Thank you for taking the time to review - Team O4E

Noté 5 sur 5 étoiles

Excellent products

Excellent products. I recently bought a body protector. Prices from this company were the best around. Very quick delivery too. Will purchase from here again.

20 avril 2022
Avis spontané
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Réponse de Online for Equine

Thank you for taking the time to review - Team O4E

Noté 1 sur 5 étoiles

Poor

Poor. Ordered on Tuesday, it's Saturday and haven't even had a dispatch email. Paid £6 for next day delivery. It's now bank holiday and phone lines are closed until Tuesday

16 avril 2022
Avis spontané
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Réponse de Online for Equine

Good morning Matt,
I have taken a look on our system under your name and a DPD service and sadly I cannot find your order. Could you kindly assist with your order number and I can take a look into this for you?

Noté 2 sur 5 étoiles

Poor service, long delays

Having bought I waited for over a week plus for delivery!! Then returned the goods and refund was by E cheque which is taking weeks to be processed!! Clearly just a platform for other retailers sell their goods and despite a good concept it's a very very poor execution. Certainly will not bother again!!

6 avril 2022
Avis spontané
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Réponse de Online for Equine

Hi Mark
Sorry to see you are disatisfied.
We offer a wide range of products, each showing how long we expect it will take us to despatch your order, I can see your items were showing an expected despatch of 3-4 working days and I can see your order did leave a day late for which we apologise.
Sadly, e-cheques are issued by Paypal and the time of processing is in their control I am afraid but we do state this in our terms and conditions.
Once more, apologies for the poor experience.

Noté 5 sur 5 étoiles

Really quick and helpful customer service…

Really quick and helpful customer service! I had a problem with an item in my order and it was resolved within 24 hours of me emailing for help. Emily was very quick to reply and sorted out my issue quickly and effectively. Will definitely be using this company again!

28 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Great web site and excellent collection…

Great web site and excellent collection of equine equipment. Quick to respond and good communication.

20 février 2022
Avis spontané
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Réponse de Online for Equine

Hi Hadi
Thanks for taking the time to leave us a review, we look forward to you shopping with us again in the future :)
Team O4E

Noté 5 sur 5 étoiles

Excellent experience

Excellent experience, high quality items, fast delivery and easy to use website highly recommended

13 février 2022
Avis spontané
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Réponse de Online for Equine

Hi Kelly
Thanks foryour lovely feedback, we look forward to you shopping with us again in the future :)
Team O4E

Noté 5 sur 5 étoiles

Why didn't I buy fleece lined riding…

Why didn't I buy fleece lined riding tights before? So warm and comfy. Happy with service and quick delivery.

12 février 2022
Avis spontané
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Réponse de Online for Equine

Hi Laura
How perfect are they! We love them in the office during the winter! Thanks for your lovely feedback.
Team O4E

Noté 5 sur 5 étoiles

Shires Moretta Gianna Children's Riding Boots

Excellent experience when I bought a pair of Shires Moretta Gianna Children's Riding Boots. They were available for collection almost immediately and Lesley was really helpful when I got lost on the way!
Boots are excellent, really good quality and fit for my short legs. They look really smart. Price was great.
Thoroughly recommend the product and Online for Equine.

11 février 2022
Avis spontané
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Réponse de Online for Equine

Thanks for the feedback - we will give Lesley a pat on the back :)

Noté 5 sur 5 étoiles

Hghly Recommended

This is a company that I have no hesitation in recommending. Very easy to place an order and really prompt dispatch.
Any problems swiftly answered with courtesy and helpfulness.
First class products at very good prices. Try them and see for yourself.

8 février 2022
Avis spontané
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Réponse de Online for Equine

Hi Bruce
Thanks for taking the time to leave us a review, we look forward to you shopping with us again in the future :)
We will share your lovely words with the customer services team.
Team O4E

Noté 5 sur 5 étoiles

Good product

Good product, good value, efficiently delivered.

7 février 2022
Avis spontané
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Réponse de Online for Equine

Thanks for the feedback, see you soon! Team O4E

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