Optically.co.nz Avis 

I ordered glasses and heard nothing for weeks, then got no response and finally after asking for a refund was told the frames i ordered were broken, I picked new frames out, then was told they were broken too. So I picked new frames. Then I was asked for another 45 dollars as my prescription was so hard. It wasn't. When they finally arrived the prescription was wrong and I cant use them. never again. I cant read with them at all and the prescription I entered was correct , it worked perfectly on my previous glasses

Quality glasses at great prices, customer service people are very helpful. Will be ordering again.

Wonderful range of glasses to choose from. Have bought many pairs previously and have now just re ordered more with an updated prescription.

Horrible service, horrible support.

This claims to be a local company, it is not. I'm a month into this experience, and I'm not even sure where the glasses I sent to reglaze are, they have been "in transit to Sydney" for three weeks.

Customer support seems to be there to delay and placate. Excuse after excuse, each contradicting the last. Responses come days late, no tracking, no updates unless I chase and then they are vague and ignore my questions, adding a diiferent excuse each time.

Shockingly bad experience, and I am left wondering when (or if) I will ever get my glasses back. Avoid at all costs, use literally any other reglazing service there is.

Communication was good. Cost was reasonable and competitive, My Glasses were unusual with larger frames which took longer than expected, However Mike kept me informed, I would recommend this company and use them again.

Website states 5 to 10 working days if frame in stock . Took 7 weeks. Each time I emailed was given a different excuse when they bothered to reply . Customer service is shocking . They don't bother to email to advise of delays. I think the only reason they have a customer service department is to field of the complaints and enquiries about "where is my order!" And think up a new excuse . Definitely would not order from them again .very stressful experience.

Great communication, great product. Had 3 pairs done now!

Three weeks since I ordered my glasses, I am still waiting for delivery. Comms are slow. They gave me a shipment update two weeks ago from Aus Post, and if the actual item exists, it is somehow lost. I asked them to chase but promised but have not received a response. These people are not NZ-based; I don't think they are Aus-based. Avoid better options out there. Saying it was because of my unique script is a bit of a joke given you had this when I made my order traditional stores never had issue and got in a week

The standard of service from Optically is second to none.

In the past have had excellent quick service. This time it took from May to August to receive my glasses. Holdups were frustrating, but pleased with glasses when they arrived.

I ordered 5 pairs of glasses from this company. Two of the pairs broke during construction, so I had to pay extra as they were out of stock of the frames. Then I paid extra, two times, to ensure the existing three that were ready to be sent would ship on time. They took another month to ship those. I am still waiting on the other two pairs and have gotten no reply from their support team in weeks. Is this company even still operating?

Agree with another review - I asked if frames in stock as needed urgently before going to hospital. Specifically used as seemed to be NZ site with Johnsonville office. Now seems they are coming from Australia, or is it elsewhere via Australia? Disappointed since reply acknowledging my urgency made no reference to it coming from overseas and now won't receive in time.

Appreciate reply - its not a complicated prescription, I just wish you said when we emailed to allow for it to come from overseas because by the time it arrived I will be 250km away so no use for intended purpose. Strange too that optically.co.nz doesn't come up in companies search? Just be transparent - the product seems good just don't understand your reluctance to say you're an intermediary for product sourced offshore.

Great glasses, great prices, decent shipping times will buy again

great options and service was pleasently surprised how easy it is compared to the local optician

Many great cheaper options.

Fast delivery. Easy to order. Great to have the opportunity to try the glasses on your actual face. I ordered glasses for my son & he is happy with then.

Considering Covid, the service was excellent. Both me and my wife are absolutely thrilled with having our glasses reglazed & repaired.
Recommend Optical any day.

Excellent experience ordering my new glasses and I love the option of being able to try them through the website. My glasses arrived safely and I am very pleased with them.
Thanks for making getting glasses such a seamless & quick experience.