Optically.co.nz Avis 

IN general the experience was very positive. The only issue was that I was delivered the wrong frames. My original choice was no longer available and a different frame was selected to replace the original order without my agreement. The new frames had a wider bridge size so they do not fit well. However, a replacement pair was sent so that was great. Unfortunately the pair that I had ordered was never stocked again.

Great service, great price. Highly recommend

The product is great. But delivery can take forever, with no communication from them. Some staff members are really good at sorting queries; others - not so much focused.

The glasses I ordered were not satisfactory as had damaged frames. I was told I could choose another style, and after a week that was not in stock.
Finally ended up with a replacement pair

Wow what amazing support you guys give - I ordered a pair of glasses and for some reason I couldnt see out of one of the lenses - your support team (Joy) was amazing I sent them back and they were replaced - I couldnt have ased for better communication from your team at Optically NZ. well done and I have subsquently reglazed my old glasses with you as well and they have come perfect!

Order too a long time to arrive
Website states save 20% site wide but discount only applied to frames and not lenses upgrades

Very happy with the re-glaze.

Thank you

Very helpful when discussing my script. Love the thin lenses and the wide variety of frames

It was difficult to purchase on a mobile, I had to switch to my laptop.
By far the best range of glasses.

Product was great, however delivery took longer than expected.

This has got to be one of the worst Eyewear suppliers ever! I would never ever use them again after what happened. I waited over 5 weeks to get my glasses, had to mail them multiple times and ask what was going on and then there was more delays because of quality issues with the initial order.
The glasses I received where not cheap and the packaging was hideous, a simple case and nothing else. Then after only 6 weeks, the spectacles started to break down on the bridge (I ordered $350 titanium frames), so i had to send them in for repair. Waited over 2 weeks and got notified that the address their customer service provided was entirely wrong.
Then they promised a refund and that's now been another week and still haven't received anything....

Stay away from these guys. Terrible service, terrible product quality and even worse customer service.

I am in disbelief an organisation's customer service could be so appalling. My order was made on the 18th July 2020 and the item was confirmed to be received by optically on the 21st July 2020...it is now 02/09/20....my item has still not been received!!!

The amount of times I have called for an update, only to get an answer machine or basically unable to contact anyone is shocking.

Therefore most of the time , I have been sending emails for an update on my order for my re-glazed frames.

The response over the last 6 weeks started with they took 4 weeks to reach the lab in AUS, to the last response over a week ago that they were finally with the logistics team and should be sent to me within the week.

I understand that COVID-19 would have impacted the ability to meet the delivery times as advertised on the website of 10-12 days.

However surely an organisation, keeps track of very overdue orders and informs there customer's weekly if required on when they are likely to receive their orders.

This is basic customer service , and should be important to an organisation who want to have a good reputation.

Looking at the previous reviews on the website, I am very concerned that I will never receive my order and definitely will not recommend this company to anyone I know.

I just checked my order status online, and it states the order is still being processed and has not even reached the lab yet ;-)

Rant over for now...

Update :

14/09/2020 -So the item I ordered on the 18th July has finally arrived, and the re-glaze order has NOT been done correctly.

I requested a 1.5 as per my prescription order and have basically been sent a 0.5 at the most, will be requesting what I actually paid for ;-)

I am more than happy with the new glasses, the service was over and above what I expected.
I am an older person and was not comfortable ordering on line , Joy helped me thru the ordering process over the phone,
Due to Covid they took a bit longer to arrive but that was expected
Regards Wayne Chamberlain

Was so happy to try this online for the big savings. However 10days and no updates as promised. Then i rang the no. answer phone, no person to speak to. Emailed then got a request to change the frame as they broke my first choice.
Yes they did email back the next day, now 25 days no glasses, no updates Nothing at all. Was going to report that it must be a scam website. I will do this next
week should this continue.

There were (and still are) ongoing problems with my frames, but the customer service people have been good in trying to find a solution, meaning that I'd be happy to use the service again.

The options and price are great. and selecting lenses and tints is very easy to figure out.

Would appreciate a better method of keeping track of orders with an account instead of saving orders in my email.
Better updating on orders would be appreciated. in saying that, when i emailed to get an update I received a reply on that day.

Fast Response with Customer Service

Delay in Shipment due to glasses failing inspection and Covid-19 Shipping Delays

But still pleased with the Customer Service

everything went very well. nice and easy communication and mutual understanding due to lock down period issues. I am satisfied!

Great job, people are dedicated to making a nice job or getting it right if not satisfied, highly recommend this company.