Optimale Avis 

Was really good at first, but since wanting to cancel my subscription with them 4 months ago they continue to fraudulently take the money from my account, you don't pay by direct debit so you can't cancel it your end, I've reported the dispute 4 times with them and they still continue to take the money from my account and I have to open disputes with my bank ! BEWARE

Edited due to their response:

Just to make it clear I have been emailing every month to cancel for the past 5 months, each time I'm told by your customer service team that my subscription is cancelled, another payment comes out the next month ! So clearly it is a fraudulent transaction as you are not adhering to your cancellation policy!!!!!

Where do I even start would be the first question?
I’m a 41 yer old male, I have 2 young children under 3 and run a small business, I had put my constant tiredness down to burning the candle at both ends working long hours, however once I spoke with a Dr at optimale and we spoke about my tests to confirm I had low testosterone.
Since starting on testosterone cypionate 10 weeks ago my life has changed positively, I no longer procrastinate projects at work, I hit the gym for the first time in 5 years and still find time to be engaged with my children before bed, I wake up feeling recharged.
I cannot fault the service and product supplied.
So what has changed for me;
Better mood
Mental clarity
Positive outlook
Higher sex drive
More understanding
Found my drive once again
This list goes on

Dr Tom and the team at Optimale have been great!

Always great service

Been very responsive and professional.

Doctors instil confidence and hear back from emails within 12 hours during the week. Excellent.

I would avoid this company at all costs, all they want you to do is spend money on tests. They will not actually prescribe you TRT. Complete waste of time! I would use another company

Optimal are great. Quick and helpful customer service. The care and follow up care are excellent. I highly recommend.

They offer a great service that’s tailored to your individual needs. Been on it for 11months and have really noticed the benefits.

After several trips to the doctors, explaining my lack of energy and feeling low, I was repeatedly prescribed SSRIs with recommendations to keep increasing the dose. I decided to reach out to Optimale for a testosterone check. The service was efficient, with great communication throughout. After my blood test, I discovered I had low testosterone. Optimale presented me with options, and I had an online consultation with Dr. Zain Siddiqui, who thoroughly explained all treatment possibilities, including the pros and cons. Together, we agreed on a treatment plan.

Optimale arranged for the medication delivery and provided clear instructions on how to use it. Now, weeks into my treatment and following up with Dr. Siddiqui, I’m thrilled with the results. My energy, mental clarity, focus, libido, and enjoyment of working out have all improved dramatically.

A big thank you to Dr. Zain Siddiqui for his understanding and support, and to the entire Optimale team for their exceptional service, communication, and responsiveness. Highly recommended!

I have been on trt for about 9 months with optimale, and feel so much better.
Ther AFTER CARE is second to none.
Whatever I ask by phone or email,I guarantee a response explaining things clearly,from the help desk.
A special thank you to Helen and Amie,who are just so friendly and never come across impatient with me.
Also a huge praise for doctor choo who is so caring and helpful.who offers help and advice even outside your allocated appointments.
Optimale doesn't just take your money.
They really do care.
Thank you.
Adrian

Pretty poor service, said my levels were low in the first test and that I should do a full test. Turns out my levels weren’t that low or treatable in the first test so basically got ripped off. Wouldn’t recommend.

My first test wasn’t in a treatable range and therefore I shouldn’t have been advised to do a second more expensive test. It absolutely isn’t confusing in the least, your reply from your staff at the time states “ I can see You weren’t in a treatable range in your first test.”

Always responsive and very caring and helpful

Great service great products immediate response - better response rate than the NHS

The support from the admin teammand the Dr is excelent, being able to discuss any issues and get helpful answers is the difference.

So far so good with Optimale
Dr Vass knows what to do and will guide you to optimal levels of Testosterone.

So I have ordered blood tests from them once a year just to keep an eye on my levels and they have always dispached items quickly and the results take a day or two after posting back.

I recently ordered a test but filled out my address incorrectly, totally my fault and the package has been returned to them. I reached out to customer support and got a response from them right away from someone called Sabrina and without any fuss I have a new kit on its way within about 2 hours of reaching out to them. So big thumbs up for great customer support from me.

Very helpful call with Doctor Zac and meds despatched quickly.

My experience with Optimale has been excellent, the customer service is prompt and the Drs, well I can only talk about the Dr assigned to me, Dr. Paweleck, who is excellent.

I recommend Optimale, but, what I recommend more than this is get yourself checked out, do the blood tests, because the symptoms of low Testosterone are scarily similar to Depression and the NHS simply don't know enough about TRT to accurately diagnose it and there is a big reluctance to prescribe TRT on the NHS even if it is diagnosed.

Yes, there are a few blood test hurdles to jump through and it is isn't cheap, however, 3 months in and I feel fantastic - get those tests done...

Great service. Attentive, good advice.