The watch I got my bf was a part of the military collection and my Marine was so happy about the gift, he proposed!! We love the watch and are getting him a wedding band. The customer service is amazi... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Biggest piece of junk! No quality control whatsoever! Ordered for boyfriend’s birthday. First one they sent the hands if you mived watch- floated all over and wouldn’t keep time. Reported and they... Voir plus
I am usually very cautious of buying anything online, but original grain and their representatives were very professional and kept in constant communication with me when I had questions. The watch is... Voir plus
I ordered a watch and it arrived defective. I contacted the company and realized that it was beyond the return date by two days. Regardless, they quickly responded, offered to replace it and told me t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Coordonnées de contact
3,9
Bien
348 avis
A répondu à 9 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The best
The best. I had a slight concern with my new watch when it arrived. I contacted them and they shipped me another watch without question. 5 stars for the watch and 5 stars for the service.
14 octobre 2025
You know I love you guys
You know I love you guys. I own 6 or 7 of your timepieces and I wear them more than most others for certain. Well made. Compliment grabbers. Sharp looking and rugged tough. You know I think they make even me…better looking.
13 octobre 2025
The watch’s are beautiful …
The watches finally came and they look even better in person. Beautiful they are a Christmas gift for a special person, in Scotland. Well made the wood inlays are smooth, with a lot of luster and could be worn with casual clothing or formal clothing.
15 octobre 2025
I have ordered twice from the company…
I have ordered twice from the company and have been satisfied with both purchases. It's easy to purchase and customer service is very knowledgeable and helpful. The watches are worth the money and shipping is accurate when they give you the date.
14 octobre 2025
Great product
Great experience, was surprised to receive watches so quickly, great quality
14 octobre 2025
Réponse : Original Grain
Hey thanks for sharing your experience & coming back to be a customer! I'f you ever need anything feel free to email support@originalgrain.com & our founders email is Andrew@originalgrain.com who can help you with anything thats not being delt with.
Réponse : Original Grain
You're the best & here if you ever need anything!
Great customer service
I purchased a watch for my husband for Christmas last year, the wood around the face of the watch broke off. Original Grain replaced the damaged watch with no hassle. We liked the watch so well, we purchased one for our Grandson.
10 octobre 2025
It was an easy process
It was an easy process. We got exactly what we wanted and it is beautiful.
13 octobre 2025
I never received my watch
Though I have been in touch with the company, I have never received my watch. It was supposed to be out for delivery last week, however I never received it.
13 octobre 2025
Réponse : Original Grain
Hey Christian im glad you reached out,. Im looking at the order details which shows it shipped on 10.11. Let me reach out to you personally to make sure we get you taken care of. I will make sure this is resolved, Thanks for making contact!
Seven OG Watches!
I own 6 OG watches, and like this latest purchase, they're all fantastic. This watch (number 7 purchase) was a gift for my wife, and she is thrilled with it. We live in the California Central Coast wine country, and the theme of this time piece fits in perfectly.
12 octobre 2025
Réponse : Original Grain
This is incredible to see this feedback! Thanks for being a long standing customer! We have some incredible drops coming that I hope you get to see, If you ever need anything feel free to reach us Support@originalgrain.com & our founder email is Andrew@originalgrain.com
The watch is better than expected
The watch is better than expected. Even my jeweler was impressed. Good quality.
13 octobre 2025
Ask for help with additional links
Ask for help with additional links, they helped me immediately. The watch is nice and draws attention
10 octobre 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.