ossaorganic.com Avis 

I bought 6 portions of chicken broth, one was damaged open, I immediately contacted the customer service and they told me that this happens during transport and they refunded the one broken portion, but I still think that it was disappointing and that they should find a way to sort it out. Also their chicken broth was totally watery and tasteless. Very expensive for what it was.

Such a wholesome brand, every product is great. Even watching their Instagram is fun and interactive, so many recipes to follow. Thank you for keeping us healthy.

Unacceptable customer service all round. I had to delay my delivery due to a family emergency. I contacted them to delay delivery and the delivery company (Royal Mail) left the large box of bone broth outside of a fridge where it perished then delivered the perished items to me a week later. Both OSSA Organics and Royal Mail wanted nothing to do with the circumstances of the perished goods. It had to go in the bin.

I've been using Ossa for nearly a year now and have found it to be super helpful in gut health - prior to using (and after a few months of using) I found that my reflux lessened immensely. I can't really say if its helped with skin because im probably past the point if it having any effect there. I originally started using it for my RA but i also started a few other things at the same time so not sure its helped, maybe.

Only thing is the price it is very steep for me personally.

Love Ossa and their sister brand Fierce Nature! Love their ethos, quality of ingredients (organic etc.) I had a query about their honey & I recieved a quick & in depth email answering my question. Amazing quality - organic, raw, unpasteurised/unfiltered etc. I placed an order and due to courier handling the honey had leaked, I emailed Ossa and it was resolved straight away and they were really kind and understanding about it - amazing customer service! I've replaced my order & will continue to shop with Ossa! Thankyou!

well im drinking Ossa Collagen powder and it is really good for me, it is tasteless and i love it having in my coffee, and one thing for sure i’d like about this product is it is not powdery unlike other products that almost like flour and having an after taste

if you want to do yourself a flu free favour, invest in your health by treating yourself with nutritious bone broth by ossa organic

There is no indication of size of jar ghee,,it looks very small ,would not last long for normal cooking and postage £5.99 .willstick to store to buy therefore ,,

I’ve been using Ossa collagen powder for a couple of years now and love the products and the brand. Unfortunately on this occasion, I placed an order of some products that never reached me. Royal Mail informed me the delivery was damaged and they were returning it to the sender. Ossa would not send me replacement goods without receiving the items back from Royal Mail. It’s now over two weeks and they still apparently haven’t got them back. I requested a refund to purchase products elsewhere but they have still charged me shipping and I never even set eyes on the package. Fair enough if I had received the package but I didn’t. Royal Mail said the box was like mush and the contents was like slime. I understand that would be an issue due to the courier but that should be dealt with through them not through any fault of mine and having the expense of shipping for something I never received and now have to find an alternative brand which I’m pretty gutted about due to liking this brand and its ethos.

Disapoint it was halal have mad a few attempts to contact.

Customers be aware the Frozen Vegetable Broth is actually quite spicy. Similar to a Tom yum or other hot Thai broths. If that's your thing, then go for it, I'd say its incorrectly labelled though, as there's no indication on the front that its spiced, and the ingredients mention a tiny amount Mild Chilli (0.06%), but the flavour is not suited to more subtle flavoured dishes.

Reached out to customer service but they only offered out a 10% off voucher for my next order. Same discount as subscribing so not good enough for a dissatisfactory experience in my mind.

The Gelatine is so easy to use, dissolves beautifully and is so reasonable. I have a scoop daily in my coffee and it really helps with satiety.

Fabulous small business. I use Ossa collagen & gelatin in our home on a regular basis. So easy to incorporate into meals, and fabulous quality. Highly recommended 🙏🏽

I have been using Ossa collagen, gelatin and bone broth for a few years. In moving towards an ever healthier, more nutritious lifestyle and wanting to feed my family quality foods from a small business at an affordable cost… I trust that is Ossa ticks all the boxes. We also use all the personal care products from sister brand Fierce Nature.

I started with the gelatine and was so impressed I think repurchased & tried the collagen too. Those were recommended by my naturopath, who specifically said Ossa is the best on the market in the uk. I didn't shop around but I'd agree - both products are fantastic and so easy to use. I use gelatine to make gummies for my family (I became addicted to haribos in my third trimestre so these are a welcome swap 😅) and in porridge for my 5yo. I add collagen to pretty much everything from my morning hot water, electrolytes and lemon to my coffee/teas, miso soups. I can really feel a difference and hoping it will make post partum much easier this time around!

Have been ordering and using some of Ossa’s products for a while now….. always excellent. There was a slight mix up with my latest order and one item was incorrect….. however these things happen and they couldn’t have been more helpful or quick in sorting it out. Really first class customer service.

Thanks again and will look forward to next purchase!

This is not a review of the product — it hasn’t even been used yet. However, regardless of its quality, we will never order from this company again due to their extremely questionable payment practices.

At the end of the checkout — after our payment was already completed — a “Have you considered this?” pop-up appeared, and a duplicate of the same product we had already purchased (worth £30) was added to our order without our consent. A second, unauthorised payment was then taken from our account.

Clearly, this is a deliberate design to mislead customers into duplicate purchases.

We contacted the company immediately (within minutes of the order confirmation arriving) to highlight this unauthorised transaction.

Their response? While apologetic in tone, it was entirely dismissive in action. Responding at 9:15am the following morning, effectively only hours after placing the order the night before, we were told the order had already been dispatched and “nothing could be done” — despite us raising this late at night, well before their warehouse could reasonably have processed or shipped the order.

We were then insultingly offered 10% off a future purchase — meaning we’d have to spend £300+ just to recover the £30 that was wrongly taken from us.

No matter how good the product might be, we will never trust this company again and will warn others. Be extremely cautious — their checkout flow is deceptive, their handling of unauthorised payments is unacceptable, and their customer service is poor.

BUYER BEWARE.

So I’ve been ordering collagen for a while now for Ossa, deliveries always arrive in perfect condition, excellently packaged & on time. As a consequence I went into order a selection pack of bone broths, Ghee & Tallow. The box arrived with missing contents - I reached out to Ossa within minutes of receiving the batch this morning, I was assured someone would deal with the issue but no one has come back to me.

With a premium product you expect premium service. I’m so very disappointed that not only are the items I’ve paid for missing but that the promised response has NOT been in a timely manner. I’m now in limbo as to what to do with the fresh products I’ve received & the packaging?!

I wish I’d of referred for Trustpilot prior to placing my order.