ovoarena.co.uk Avis 

I was told by Ticketmaster that I MUST have my tickets for Wembley on the OVO Wembley app. Otherwise I would not be allowed in.
More downloading and passwording!
Why!!!!
Then I try to access my tickets on their app and NOTHING. THE APP IS ABSOLUTELY USELESS. Crashes all the time.
I now have to use their partner’s app namely AXS.
More downloading and passwording!

And there are my tickets.

Ticketmaster told me all my friends who I have the tickets for will also need the OVO app so they can get in.
FAT CHANCE!
They will probably need the AXS app too.
Why can’t I just use my original Ticketmaster app where I purchased the tickets.

Rubbish rubbish rubbish waste of my time when I have already been royally ripped off by the ticket websites in the first place.

My experience with OVO Wembley Arena has been nothing short of disgraceful. I initially spent four hours on hold to speak to someone regarding whether the full VIP ticket price for an essential companion would be refunded. I was assured it would be. Based on this, I purchased three tickets totaling just over £600.

However, when I tried to claim the refund for one ticket, I was suddenly told that the VIP portion wouldn’t be refunded (over £100). This has been dragging on for over a month now, and their responses have been infrequent at best – I’m lucky to get one reply a week!

To make matters worse, I’m currently on hold with them AGAIN. I was number 3 in the queue when I first called, and now, after 3 hours, I’m “the next caller.” Are they even answering calls, or are they hoping people will just give up? This is criminal behavior and feels like nothing short of a scam.

I will be taking this matter to the small claims court to claim my refund, as they’ve left me with no other option. Avoid dealing with them at all costs – the level of customer service is utterly unacceptable.

A massive thank you to Caroline who helped me with my accesible tickets from start to finish. Even though I wasn't able to attend a concert ,she still sorted and organised everything for me. Thank you very much for going above and beyond and getting me my refund.

Vance Joy concert this evening - but absolutely disgusting attitude from the OVO stewards and ticket office woman - extremely rude, abrasive and disrespectful- AXS are useless - their app doesn’t work and you get next to no help or support from their arena staff -
The woman in the ticket office was appallingly rude and dismissive - the aggression of the outside stewards was unnecessary - we were a family of 4 with 2 young kids - wouldn’t come back here for that kind of rubbish behaviour

The security and door staff all seem to be ex criminals just released from prison.
They are rude to customers and have a threatening attitude.

The box office and staff are always so helpful and kind.

Needed help with accessible seating and the staff were able to accommodate and help me especially Caroline. The staff were extremely helpful and friendly and I wasn’t too much trouble. The biggest issue is although the seats were great and I was extremely grateful for slightly more comfortable seats, the arena wasn’t particularly disabled friendly. There is a significant amount of walking to get anywhere and if you want to avoid steps (of which there is a lot) you have to walk miles. There should be closer disabled parking (I know there’s a drop off but I can’t stand on my own for ages whilst I wait for my car to be parked and my partner to then come and find me).