Several issues. This was a recipient organised delivery. The online forms were clunky & unclear in this regard, & the recipient had to send the pickup forms to the person packing the item. (Much bette... Voir plus
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Lisez les avis des autres
I used pack and send to transport a very special package from Adelaide to Queensland. The ordering online was very straightforward, the pick up and drop off were excellent, the package arrived safely... Voir plus
L'entreprise a répondu
Process was easy. Extremely cost effective. And parcel was delivered very quickly. I was a little hesitant about using an online service but having a drop off point and shop front in my regional town... Voir plus
L'entreprise a répondu
Disappointed in service. Lied to multiple times. Couriers lied about picking up my package and only confessed once camera footage was provided. Struggled to convince the office that they picked it up... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Coursier
- Service de courrier et de livraison
- Service de livraison
- Service logistique
- Service d'expédition et de livraison
- Entreprise de livraison
Écrit par l'entreprise
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
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3,9
Bien
9 k avis
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Very special package
I used pack and send to transport a very special package from Adelaide to Queensland. The ordering online was very straightforward, the pick up and drop off were excellent, the package arrived safely and the cost was excellent. I would definitely use again.
18 juin 2026
Avis spontané
Réponse de PACK & SEND Australia
Thank you for sharing your experience. Moving a precious item across the country can be stressful, so it is great to know the entire transit from Adelaide to Queensland went seamlessly. We always strive to make our online platform user-friendly, while ensuring our physical handling and pricing remain highly competitive. It is fantastic to hear we delivered a smooth, cost-effective result for you. We appreciate your support and look forward to managing your logistics again down the track.
Several issues
Several issues. This was a recipient organised delivery. The online forms were clunky & unclear in this regard, & the recipient had to send the pickup forms to the person packing the item. (Much better if the recipient could simply provide the "packers" email). In addition, delivery firm's contact advice seemed to think i was both the pickup person & the receiver. Also provide delivery firm's name prior to paying to give me option of declining.... have had poor experience with the firm you appointed.
26 juin 2026
Avis spontané
Réponse de PACK & SEND Australia
Thank you for your feedback. We appreciate you taking the time to share your experience. As this shipment was arranged through an Online Self Service booking, some of the communication and documentation is generated automatically based on the details entered during the booking process. Carrier allocation is also automated and selected based on the service booked and shipment requirements, rather than being chosen individually prior to payment. Your comments regarding the booking process and communication have been noted, and we appreciate the feedback as we continue to review and improve our online services.
Consistently great service
Consistently great service, picked up from Sydney Wednesday and delivered to the UK lunchtime Friday. No fuss, on time and good value.
26 juin 2026
Avis spontané
Réponse de PACK & SEND Australia
Thank you for your feedback. Getting a consignment from Sydney to the UK by Friday lunchtime is an exceptional turnaround, and we are glad our team hit the mark. We aim to make international logistics straightforward and cost-effective, so it is great to know we provided a smooth experience. We appreciate your business and look forward to managing your global freight in the future.
bad experience with using online sending and items sent completely destroyed
This is an updated review after I received a response from Pack and Send customer service.
In April I sent a fragile package through the Pack and send on line store thinking that i was going through a local depot. I had used this service before, as had friends and had no issues. On this occasion they failed at all levels after pick-up. The fragile items were wrapped well in bubble wrap, placed in a box with all gaps filled with bubble wrap and then placed in a second packing box which was clearly marked all over as containing fragile items.
The box arrived at the receiving depot in WA a week after dispatch but the tracking did not update. a few weeks later I contacted the recipient who then picked up the box from the depot. The WA depot could not explain why it had sat there for 3 weeks without contact to the recipient or sender. I contacted my local depot about the delay and they said it was a WA problem . When the box was opened, every fragile item was in many pieces. The local depot did not return my calls or I would have known that I had not gone through them as I first thought.
After the response from Pack and Send cusomer service to my original trust pilot review. I sent them a full timeline and actions taken and they responded quickly to say that I had used the online service so they could take no responsibility for the breakages but would follow up on processes.
It does not negate the facts. that if the local depot had returned my two calls I would have realised the situation better, the WA depot did not do their job and that my shipment was destroyed but I was not entitled to any compensation because I took responsibility online.
So the lesson learned is to be very very careful when using the online facility that you understand what it involves, deliver parcel/boxes to the local depot unsealed so that they can verify it is properly packed (take photos if it contains fragile items) and follow up any delays immediately. I am not sure if I will use them again but if I do it will only be through the local depot.
9 mai 2026
Avis spontané
Réponse de PACK & SEND Australia
Thank you for your feedback. We're sorry to hear about your experience and understand how disappointing it would have been for your fragile items to arrive damaged. We have reviewed your comments with the Fyshwick team and, at this stage, have been unable to identify your shipment or locate any previous correspondence relating to this matter. We also note your comment that you contacted Head Office; however, we have been unable to locate an email relating to your concerns.
If you are willing, we would appreciate the opportunity to investigate this further. Please send us a DM or email customerservice@packsend.com.au with your shipment details so we can review what occurred and discuss the matter with you.
Thank you for bringing this to our attention.
Réponse de PACK & SEND Australia
Thank you for the feedback. We are pleased to hear that you experienced excellent in-store customer service and that your delivery arrived in a timely manner. We appreciate your support and look forward to assisting you again in the future.
Make sure your online retailer is not using this company
Useless bunch of staff now they don't even want to listen to a disabled person who can't get down to the pack and send and is abusive on the phone and won't listen. Stay clear of these crooks
22 juin 2026
Avis spontané
Réponse de PACK & SEND Australia
Thank you for your feedback. We're sorry to hear that you were frustrated by your experience. We would like to clarify that this matter relates to a HUBBED collection, not a PACK & SEND shipment. As a HUBBED collection point, our role is limited to holding parcels on behalf of third-party carriers, and we are unable to control the carrier's processes or decisions regarding a parcel.
We understand that these situations can be frustrating. Our team made every effort to identify your parcel and provide assistance based on the information available. However, we do not accept abusive or aggressive behaviour towards our staff under any circumstances. We are committed to treating all customers with respect and expect the same courtesy in return so that we can work together to resolve concerns.
Easy, cost effective and quick
Process was easy. Extremely cost effective. And parcel was delivered very quickly. I was a little hesitant about using an online service but having a drop off point and shop front in my regional town made me feel better!
16 juin 2026
Avis spontané
Réponse de PACK & SEND Australia
Thank you for sharing your experience. We understand that using an online service can sometimes cause hesitation, so we are pleased that having a local, physical shopfront in your regional town provided that extra peace of mind. We always aim to combine a straightforward booking process and fast delivery with competitive pricing, and it is excellent to hear we delivered on all fronts. We appreciate your support and look forward to assisting you with your future shipping needs.
Pack&Send were amazing
Pack&Send were amazing, they got back to me very quickly from my online enquiry. They were so helpful and professional.
My large packages were collected the same day and delivered interstate by the next day.
Very happy with their service and would highly recommend them.
10 juin 2026
Avis spontané
Réponse de PACK & SEND Australia
Thank you for taking the time to share your feedback. We are pleased to hear that our team responded promptly to your online enquiry and provided a helpful, professional service. Managing same-day collection and achieving interstate delivery by the next day is a fantastic outcome, and it is excellent to know we met your expectations. We truly appreciate your high recommendation and look forward to assisting you with your future freight and shipping requirements.
Very bad experience with PACK & SEND
Very disappointing experience with PACK & SEND.
We booked a pickup while relocating from Perth to Adelaide. On the scheduled day, nobody came to collect our boxes and we could not reach anyone by phone. The following day, we were told the pickup had been missed due to a public holiday in Melbourne (but there was no public holiday in Perth), and a new pickup was arranged for the day of our flight.
After waiting for hours, we received an email claiming that we had missed the pickup. PACK & SEND stated that the driver had attended but could not contact us. However, we were home the entire time and no one called, rang the doorbell, or knocked on the door.
We were then told to take the boxes to their depot ourselves, despite having paid for a pickup service. With a flight to catch that evening, we had no choice but to spend an additional $68 on an Uber to transport the boxes to the depot. The situation caused significant stress and nearly resulted in us missing our flight.
In the end, we paid for a service that was never properly provided, incurred additional costs, and received no meaningful resolution. Poor communication, unreliable service, and a complete lack of accountability. I would not recommend PACK & SEND based on my experience.
9 juin 2026
Avis spontané
Réponse de PACK & SEND Australia
Thank you for your feedback. We understand the frustration described in your review and appreciate the opportunity to provide some additional context. As this was an Online Self Service booking, the shipment was not managed by the PACK & SEND West Perth service centre. We believe this review may have been posted to the West Perth page in error, as the team there was not involved in the booking or pickup arrangements. In reviewing the pickup history, we understand that the carrier attended the collection address on multiple occasions and reported difficulties accessing the property due to issues with the building's intercom system. We have also been advised that attendance was recorded at the location during these attempts. We appreciate that the overall experience was frustrating and acknowledge the inconvenience caused, particularly during a relocation. If you would like to discuss the matter further, please contact us directly via DM or at customerservice@packsend.com.au and we will be happy to review the booking with you in more detail.
I use Pack & Send regularly for parcels…
I use Pack & Send regularly for parcels both domestically and from China. Outstanding value for money! Fast and reliable!
3 juin 2026
Avis spontané
Réponse de PACK & SEND Australia
Thank you for being a regular customer and for taking the time to leave such positive feedback. We are pleased to hear that our services consistently meet your standards for both domestic shipments and international imports from China. Providing reliable, fast transit times alongside genuine value for money is always our primary objective. We truly appreciate your ongoing support and look forward to managing your future freight and parcel logistics.
Good prompt service
27 mai 2026
Avis spontané
Réponse de PACK & SEND Australia
Thank you for the feedback! We are glad we could provide you with good, prompt service. We appreciate your support and look forward to helping you with your next shipment!
Vintage fragile mirror safe and sound!
I used Pack & Send to get an art deco mirror packed ready for the plane back to the UK. Fragile, odd shaped, old and one of a kind I'd explored various ways and other companies who were either way over priced and/or not up to the task. The person on the front desk was so helpful and friendly, she managed to get it packed super securely in only two days in between Xmas and NY. She also video'd it being packed in all the layers - super impressive and it survived the flight back to the UK better than ever! Thankyou so much, if ever I need to get back something weird I can't live without back on the plane I will be sure to come to you first :)
29 décembre 2025
Avis spontané
Réponse de PACK & SEND Australia
What a wonderful story to share! Packing a fragile, old, and completely irreplaceable Art Deco mirror is no small feat—especially during the hectic period between Christmas and New Year.
We are absolutely thrilled to hear that our team member provided such friendly and creative service. Recording a video of the layering process is a fantastic touch, and we are so glad it gave you peace of mind while your mirror was in transit. Hearing that it survived the long flight back to the UK "better than ever" is the ultimate win for us!
Thank you so much for your trust and your high recommendation. Whenever you find your next unique treasure that you just can't live without, we will be right here and ready to help you get it home safely!
Fast and efficient transport
I used Pack and Send Capalaba QLD to send a large box of my daughter’s memorabilia to Geelong VIC. Michael was extremely helpful, courteous and efficient, helping me with the packing. It arrived in three days. Strongly recommend.
28 mai 2026
Avis spontané
Réponse de PACK & SEND Australia
It is wonderful to hear that Michael at our Capalaba service centre could help you safely send your daughter’s cherished memorabilia! We know how priceless those items are, so having Michael step in to assist with the packing is exactly the kind of careful, efficient service we aim to provide. Getting a large box from Queensland to Victoria in just three days is a great result, and we are thrilled that you were pleased with the experience. Thank you so much for the strong recommendation, and we look forward to helping you again in the future!
Always had a great experience using…
Always had a great experience using these guys, their rates are even better than the main courier company they use. UX is great.
20 mai 2026
Avis spontané
Réponse de PACK & SEND Australia
It is fantastic to hear that you have had such consistently great experiences with us! We work hard to negotiate excellent rates with our partner carriers so we can pass those savings directly on to you, while pairing it with an easy-to-use platform. Knowing that our user experience and pricing are hitting the mark means a lot. Thank you for your continued support, and we look forward to making your next shipment just as seamless!
Good experience overall / Marion store was short-staffed
Good experience overall, great price and shipping pace. Received manual SMSs after packages arrived. Missing one start only because Adelaide stores are poorly staffed. There was only one staff at Marion store and he was extremely hectic, apparently everything was handled by him. So can't really blame him for Marion store was still unstaffed by 9 am, although it is supposed to open at 8:30 am!
14 mai 2026
Avis spontané
Réponse de PACK & SEND Australia
Thank you for taking the time to share your feedback regarding your overall experience, pricing, and shipping speed. We wanted to gently let you know that this review has been posted under the wrong store profile. The situation you described regarding the delayed opening and staffing occurred at the Marion service centre, but this profile belongs to a different location. To ensure your feedback reaches the right management team so they can address it, would you mind updating or removing this review from our store page? We truly appreciate your understanding and hope to see you again!
Michael is the man!!
Top notch customer service from Michael at pack & send Capalaba.
Honest & helpful, Michael took the time to talk to me & explain the process.
Price was the best compared to others with next level customer service!
22 mai 2026
Avis spontané
Réponse de PACK & SEND Australia
It is wonderful to hear that Michael at our Capalaba service centre provided such an exceptional experience! We know that shipping can sometimes feel complicated, so it's great to know he took the time to clarify everything and provide the guidance you needed.
We always aim to pair competitive rates with top-tier care, and we're thrilled we hit the mark for you. Thank you for sharing your feedback, and we look forward to assisting you again in the future!
Easy online booking
Easy online booking and convenient location and helpful staff when dropping off packages. Ability to track packages and when delivered.
13 mai 2026
Avis spontané
Réponse de PACK & SEND Australia
It is great to hear that everything from our digital booking process to the physical drop-off went so smoothly! We aim to make our locations as accessible as possible, and it's wonderful to know our team provided the support you needed.
We are also glad the visibility of our tracking updates gave you peace of mind from dispatch right through to the final arrival. Thank you for sharing your experience, and we look forward to helping you with your next shipment!
Disgrace of a company
Disappointed in service. Lied to multiple times. Couriers lied about picking up my package and only confessed once camera footage was provided. Struggled to convince the office that they picked it up even after showing camera footage. Still yet to receive item as they said they have made an attempted delivery now yet I’ve been home all day. Never using again wouldn’t trust these guys. Adding on to that they laughed at me on phone when I said I would get police involved with they’re driver as he confirmed he never picked up item, this was before camera footage was provided.
21 mai 2026
Avis spontané
Réponse de PACK & SEND Australia
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating delays and delivery complications can be.
Having reviewed your booking, we note that our Customer Service team remained in regular contact with you throughout the process, providing updates and working directly with the carrier to assist in organising a successful outcome. While PACK & SEND arranges shipments, collection and final delivery activities are managed by the selected carrier, and in this instance, the concerns raised relate to carrier collection and delivery events.
We acknowledge your concerns regarding communication during the process and appreciate the information you provided to assist with investigating the matter further. Our team continued to liaise with the carrier to obtain updates and support resolution efforts as information became available.
We regret that this experience did not meet expectations and appreciate you taking the time to provide your feedback.
Poor service, damaged item, no insurance claim
Very expensive cost including insurance, painting arrives damaged, they request quote to repair, I go out and get quote, they ghost me for 6 weeks not responding to 4 e-mails and then write me saying "it would be difficult to submit a claim." Beware here, poor packaging and charge for insurance but may not actually get insurance as if you need it, it is not available,
20 mars 2026
Avis spontané
Réponse de PACK & SEND Australia
We’re sorry to hear about your experience and understand how disappointing it would have been. We also apologise for the delays in communication you experienced, as this is not the level of service we aim to provide. We’d appreciate the opportunity to investigate this further and review what happened. Please email customerservice@packsend.com.au with your tracking number and any relevant details so our team can look into this for you.
Great service, but the tracking system needs an update
Everything went well with the delivery itself. My only complaint is that the tracker predicted a Friday arrival, but the package only came on Monday. Once I called, the staff was helpful and confirmed the delivery. If the tracking system were more reliable, it would be a perfect 5-star service.
11 mai 2026
Avis spontané
Réponse de PACK & SEND Australia
We appreciate you taking the time to share your feedback! It is great to hear that the delivery was successful and that our team could provide the clarity you needed when you reached out. We understand how important accurate timing is, and we apologise for the discrepancy between the initial estimate and the actual arrival. We are constantly working with our technology and courier partners to improve the precision of our tracking updates.
Your insights help us get closer to that 5-star experience, and we look forward to making things even smoother for you next time!
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