Palram Applications Avis 

Bought a greenhouse that was delivered with many missing parts. Having sent a list of parts we needed we received half the items. The next time we again received half the items and since for no response to our texts/ emails from Matthew Caveney the customer services rep.
We have now had parts for a £2000 greenhouse sat outside our house for 5 weeks. Not to be recommended

PALRAM 6X8 SKYLIGHT SHED
I bought this shed in the summer, it looked fine, but last night it was broken into, it became clear that this shed can be broken into in less than 60 seconds. The door hinge has 4 exposed screws (part no 8480) all someone has to do is unscrew 3 of these and the door can be opened and no mater what sort of lock you have on the other door it does not matter, Very Very poor not to have some sort of fixing over the door fixing to make it impossible to get to the screws

Bought a Palram 8x6 grey shed from B&Q home Delivery arrived on the Monday started to build on Tuesday finished on the Thursday called the shed Rubi Tuesday very pleased with everything

Five star customer service. I purchased a skylight shed from a buyer on eBay as there was a long wait from official stockings. A few parts were missing. I contacted Palram customer service and they were brilliant . They sent me the parts free of charge and they arrived within 2 days. Thank you so much !

Shed had missing rubber seals and every time I try to contact customer service, it doesn’t lead you anywhere, same with trying to order free gift, left a review on b&q where it was purchased from but is this just a con???? Is someone available to answer queries anywhere and enable us to make the shed wind proof and safe in high winds???????? It’s so frustrating.

I had no trouble putting this together. I knew it may have been a slight challenge, so took my time, and done a little bit every day, making sure that I fully understood the next step, before proceeding. I made a level paving slab base firstly, which is a must. The instructions are very clear and easy to follow. If you have little patience, and want everything done yesterday...buy a blow up shed. It will be flimsy at first, until you fit the metal-work around the top. If you find this difficult to understand, then...buy a blow up shed. when it's constructed, it is by no means flimsy. Yes, the plastic panels may look thin, but they are very strong. Buy the proper shelving or hooks instead of leaning everything against the walls..It is plastic for heaven sake. Take your time, is my advice for this 6x5 shed....and don't skip any steps. Half the problem with people leaving bad reviews, is that they don't have patience, or don't know what they're doing.

Stay as far away from this product as possible! An absolute nightmare to assemble, flimsy as all hell and an overall piece of crap! I've assembled many sheds over the years and never have I've come across such an abortion case as this! Unmarked components, less than informative instructions and it's like trying to build a house of cards when assembling! I can't believe that they even put something like this out on the market! An absolute piece of garbage!!! Save yourself the aggravation and avoid this at all costs!!!

***DO NOT BUY THIS SHED***
Me and my partner have been putting up this shed for my mum and it is the flimsiest piece of rubbish we have ever seen. The walls have the strength of a margarine tub lid, you won’t be able to lean anything against the walls as they bend out. It will not withstand high winds and it is not secure as you could cut through the plastic walls. It is not fit for purpose and am going to contact trading standards to see where my mum stands with this purchase! BUYER BEWARE!!!

Don’t buy from this company!

So they will have their products labelled as ‘in stock’ so you will think they are in stock. But they aren’t in stock. They are warehoused in Israel. You will have made your purchase and been told “it will be delivered within the stated timeframe” but it won’t be. In fact you may not even get the shed you ordered. And when you do get a shed arrive, you may want to check there’s actually something inside the box because they have a habit of forgetting to put everything you need in the box. The shed I had delivered had over 70 missing pieces!!! When you try to contact Palram to inform them of the issue they will not help you and do their best to ensure that you get a resolution, they will redirect you to their website where they expect you to sort it out yourself. Once you’ve ordered your missing parts you’ll be lucky to actually receive them because they think there’s something amusing about sending empty packages out to you instead of the pieces you require. This company are a disgrace. And in case anyone was wondering the quality of the shed is rubbish as well.

Ordered greenhouse from Amazon, never got product and had to write numerous inquires to figure out the issue. Was told its Covid's fault and I still dont have product or money back after a month from purchase. This company does not make it right. STAY AWAY FROM PALRAM IF YOU CAN!

I would have given zero stars if I could! The most FLIMSY shed you’ll ever buy, very poor construction, the frame is so weak it can hardly hold the panels together just a normal rainy windy day will destroy this shed! DO NOT BUY very expensive as well.

The plastic this sheds panels are made from is so thin, I can only liken to margarine tub quality.
Upon opening the box I was shocked at how flimsy they were so I read a reviews page on a shed website which said it was solid when erected and all the aluminium channels fixed.
I therefore decided not to send it back which was a mistake.
Terrible to build, impossible on your own as so flimsy it takes almost a day for two people.
Even built up it is terribly flimsy, as said you cannot possibly lean anything against its walls.
I wonder how it fares in the heat I can imagine it might melt.
Disgusted at paying £480 for such garbage !

I will now line it with plywood just to give it some strength.

Looks smart.... until you touch it.

Bought a greenhouse last year never used it as it has collapsed in high winds and broke. Cannot get into their website to complain. I would not recommend them

Purchased an 8 x 12 Glory as it was supposed to be a higher quality greenhouse. It comes with a side louvered window, but the slats are 1/2 inch too short to engage in both the right and left window sides, and there isn't any adjustability designed in (e.g. slotted holes). Either the design is incorrect or I received slats that were the result of a manufacturing defect. I have tried unsuccessfully for over a month to get correctly sized replacement slats sent from Palram, but the US customer service folks for Palram are unresponsive to my repeated requests. So, I'm stuck with an expensive greenhouse that has a hole in the side where a working louvered window should be - very frustrating to say the least. This is not at all what I expected when choosing to purchase a Palram product, and based on their horrendous after-sale service I can only warn other that if you have any issues with yoyr Palram product good luck getting assistance in resolving it! BUYER BEWARE.

If you want a larger shed, give this a miss! A 6 x 10 took four of us 5 hours on one day, then two of us 4 hours to finish off on day 2. We followed all the instructions which were fairly easy to understand and follow, but everything took a long time and lots of the assembly towards the later bit was very fiddly. We had to do lots of tweaking/adjusting to get things lined up right as it all came together, which took longer than actually getting the pieces put together. Especially challenging to then get it all aligned so the floor panels would lie as flat as possible, but no matter what there’s still some buckling. The worst thing through - the doors are terribly flimsy! It doesn't matter how tough the poly sheets are, the door construction lets it down and would be a breeze to break into! They should have some aluminium bracing, which might also help square off the corners. Speaking of breezes, any rain that has any wind accompanying it will get in very easily; we'll have to seal all the joins, especially on the roof and the floor, and get something to cover the end vents to keep out insects and most of the rain (while trying to let some air through). Not well thought out! The reviews saying this was quick and easy must have been on tiny sheds. The only saving grace is that it looks nice. I would strongly urge people to get a wooden shed. Unless I hated that person, then I'd tell them to go for it!

Customer services are ignorant and useless after 1 reply which did not help they do not bother to help you out also phone number on the website is wrong

Purchased the Arcadia car port and went for the extension to 5 metres. Just from the weight and size of the delivery parcels we knew that we had purchased something substantial.
5 meters was slightly too long for what we wanted but with a little care and taking our time we were able to reduce the length to 4.7 metres. Just requires a little hacksaw work and a few holes drilling.
It really is a three person assembly. My wife and I did it on our own as we were in lockdown and only managed because we had walls on two sides which allowed us to lean the uprights against and then pull in.
The roof supports are very heavy so two strong folks needed but their weight does give confidence in the quality and durability of the structure.

Coustomer service leaves alot to be desired, very poor.

Amazing customer service. I completed the 'contact us' form on the website, as a roof window had blown off the greenhouse during a storm, and was contacted by Lisa at Palram that morning. She asked me what parts I'd lost and then arranged for them to be delivered, free of charge, 2 days later. Absolutely first rate.

contacted the company via their website as I needed some replacement sheets for the roof of a donated greenhouse. Came back to me within 5 minutes of submitting the request and the order had already gone to the warehouse for despatch....free of charge. Fantastic service from Lisa Sudlow-lane. Thanking you very much