I ordered some belts from Pampeano, but unfortunately I’d measured myself incorrectly and the belts were too long. With a holiday coming up, I was in a real hurry to get the correct sizes. The Pam... Voir plus
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Jeg bruker pampeano-beltet mitt til alt – både når jeg rir på landet og når jeg kler meg opp til kontoret. Solid kvalitet, stilig og laget for å vare. Leveringen til Norge var helt problemfri, noe som... Voir plus
L'entreprise a répondu
Absolutely disgraceful customer service. The moment they take your money, you no longer matter. They treat customers with total disrespect and speak to you like trash. Refunds are clearly somethi... Voir plus
L'entreprise a répondu
Ordered wrong size belt for Christmas gift and returned it no problem in New Year. Replacement was send within a few days and although there was a slight delay on the courier end, Matt and Anna were s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
pampeano offers a wonderful range of premium leather accessories, in particular our pampeano belts for which we are best known. Complimentary delivery and optional personalisation.
Coordonnées de contact
9 Station Field, OX5 1JD, Oxford, Royaume-Uni
- +44 (0)1865 773709
- customer.services@pampeano.com
- www.pampeano.co.uk
4,4
Excellent
127 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very well crafted and beautiful bag and…
Very well crafted and beautiful bag and purse set. Each item individually packaged in a branded cotton bag and in a high quality box. A very special gift.
9 septembre 2025
Avis spontané
Réponse de pampeano
Thank you so much for your wonderful review! We’re delighted to hear that you loved the bag and purse set, and that the packaging added to the special experience. It’s fantastic to know they made such a memorable gift!
Réponse de pampeano
Thank you for your review! We’re glad you’re happy with the product and that it arrived quickly. We really appreciate your support!
Helpful
I have purchased from Pampers many times, for gifts, personally and for my dogs.
I have always found the products lovely and made well and get many complements.
On my most recent purchase there was an issue with one of my dog collars, they were more than happy to look at it and advise but unfortunately when I returned it the package never got delivered, again customer service was helpful and happily replaced the collar.
28 août 2025
Avis spontané
Réponse de pampeano
Thank you so much for your detailed feedback and continued support! We’re delighted to hear that you’ve enjoyed our products over the years and that they’ve received so many compliments. We’re also glad our team could assist with the collar issue and ensure it was replaced for you. Your patience and loyalty mean a great deal to us!
Well done all!
Great website - easy to navigate. Order processed immediately and shipped fast. Product arrived in a box and a paper carry bag (as if I purchased in a store) - a nice touch. Well done.
28 juillet 2025
Avis spontané
Réponse de pampeano
Thank you so much for your kind review! We’re delighted to hear that you found our website easy to use and that your order arrived quickly and beautifully packaged. We really appreciate your support and kind words!
Quality soft leather product great…
Quality soft leather product great style and service. Very functional and hard wearing.
12 août 2025
Avis spontané
Réponse de pampeano
Thank you so much for your kind words! We're thrilled to hear you’re enjoying the quality, style, and durability of the product. Your support means a lot to us.
Exceptional quality and service
I’ve recently bought four new collars for our dogs which look fantastic on them. Thankyou for the very speedy delivery and excellent customer service also to advise on the perfect colour match. These are fine quality leather and a must have for our four legged companions!
8 août 2025
Avis spontané
Réponse de pampeano
Thank you for your lovely feedback! We're so glad to hear the collars look fantastic on your dogs and that you're happy with the quality and service. It was a pleasure helping you find the perfect colour match—give your four-legged friends a pat from us. 😊
Beautiful collar and lead
Beautiful collar and lead - both are of great quality. Thank you for a super speedy delivery 😊
8 août 2025
Avis spontané
Réponse de pampeano
Thank you for your kind words. We're so pleased you love the collar and lead, and that they arrived quickly. Enjoy your new set! 😊
My second belt,still exceptional
My second belt, last one purchased about 5 yrs ago and the quality is still exceptional. Hardwearing and versatile can be warm with a variety of different trousers. If buying a belt get one!
5 août 2025
Avis spontané
Réponse de pampeano
Thank you for your continued support. We're thrilled to hear your first belt is still going strong after 5 years. It's great to know you're enjoying the quality and versatility—here's to many more years of wear!
The belts are incredible quality
The belts are incredible quality, they look amazing, they were beautifully packaged. The whole process was seamless and the dogs now look incredibly smart with their new collars!
27 juillet 2025
Avis spontané
Réponse de pampeano
Thank you so much for your wonderful feedback! We're delighted to hear you’re happy with the belts and collars—and that your dogs are looking extra smart! It means a lot to us that you appreciated the quality, packaging, and smooth service.
Gorgeous products and fab customer care
My belt and bag arrived safely today and am sooo thrilled!!! Beautiful quality, arrived super quickly and fab customer service. Thank you so much, will definitely be back!
31 juillet 2025
Avis spontané
Réponse de pampeano
Thank you for the lovely message. We’re so happy to hear you’re thrilled with your belt and bag. Delighted you enjoyed the quality and service — we look forward to welcoming you back soon!
Amazing customer service
I ordered a belt as a gift and realised I’d chosen the wrong size, customer service was amazing when called up and helped straight away! The belt is perfect as well!
24 juillet 2025
Avis spontané
Réponse de pampeano
Thank you for your kind words! We’re so pleased our customer service team could help you quickly with the size change – and even happier to hear the belt was perfect in the end. We hope it made a great gift, and we really appreciate you choosing Pampeano!
LOVE these belts
LOVE these belts. Look great with jeans, or with chinos, shirt and jacket for clinic. Tasteful colours, quick delivery and great quality.
23 juillet 2025
Avis spontané
Réponse de pampeano
Thank you so much for your wonderful review! We're delighted to hear you're loving the belts and how versatile they are – from casual jeans to a smart clinic look. It’s great to know the colours, quality, and delivery all hit the mark too. We really appreciate your support!
We love both dog collars we’ve bought…
We love both dog collars we’ve bought from Pampeano they’ve got such character and customer services were really helpful when I ordered wrong size by mistake
30 juillet 2025
Avis spontané
Réponse de pampeano
Thank you so much for your kind words! We're delighted to hear you love your Pampeano dog collars – each one is crafted with care and character, so it’s wonderful to know they’ve found a good home. We're also glad our customer service team could assist you quickly with the sizing issue. If you ever need anything else, we’re always here to help!
Great quality
Very happy with the belt- exactly what I was looking for . Also service and delivery was excellent .
25 juillet 2025
Avis spontané
Réponse de pampeano
Thank you so much for your lovely review! It truly means a lot to hear your kind words. We're so glad you had a great experience, and we really appreciate you taking the time to share it.
Réponse de pampeano
Thank you so much for your lovely review! We're so glad you had a great experience, and we really appreciate you taking the time to share it.
I’ve bought dog leads in matching…
I’ve bought dog leads in matching collars for my two labs. Absolutely love the combination. Customer service top notch as I wasn’t sure about sizing.
1 juillet 2025
Avis spontané
Réponse de pampeano
Thank you so much for your lovely review! It truly means a lot to hear your kind words. We're so glad you had a great experience, and we really appreciate you taking the time to share it.
Jeg bruker pampeano-beltet mitt til alt…
Jeg bruker pampeano-beltet mitt til alt – både når jeg rir på landet og når jeg kler meg opp til kontoret. Solid kvalitet, stilig og laget for å vare. Leveringen til Norge var helt problemfri, noe som ikke alltid er tilfelle med andre merker. Anbefales på det sterkeste.
27 juillet 2025
Avis spontané
Réponse de pampeano
We truly appreciate you taking the time to share your experience—and we're especially glad to hear that everything arrived safely in Norway. It's always great to know our international shipping is reaching customers smoothly. Thanks again for your support!
Really good belt
Really good belt and lovely leather. Colours are great on my jeans
26 juillet 2025
Avis spontané
Réponse de pampeano
Thank you so much for the lovely review! We're so glad you’re happy with the belt and that the colours go great with your jeans. It means a lot that you took the time to share your feedback!
Poor customer service!
Poor customer service!
Ordered dog collar and belt from them directly I have called them and emailed them as the collar is faulty due to the loops coming apart from the collar and since been lost. They have refused to just send me the loops after 10mins of explaining the issue and asked for the collar back leaving the dog without a collar I even offered to pay full price for a new one and to send the old one back then just complete a refund which they refused. She was very rude and impatient when I was explaining. Saying how it’s not her problem and speak to someone who cares. Extremely rude and will never buy anything from them again.
7 juillet 2025
Avis spontané
Réponse de pampeano
Hello, please can you tell the truth when leaving a review. I, myself spoke to you and asked you to send over some photos of the issue. I asked you this numerous times but you were reluctant to do so. I explained to you that I would need to see evidence of the issue at which point, we could either offer a repair or a replacement. At no point did I say I did not care. You suggested that you did not have another collar for your dog to wear, I simply said that in order to repair or replace we would need the collar. This is common pratice for a company to see proof of an issue before moving forward and offering a remedy. For further confirmation, the call was recorded.
Dog Collar
Dog Collar - Stunning product, very well made, one very happy customer. Excellent service x
21 juin 2025
Avis spontané
Réponse de pampeano
Thank you so much for your lovely review! We're thrilled to hear you’re happy with the dog collar and our service. It means a lot to us—sending tail wags and thanks your way! 🐾 x
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