Absolutely terrible service. Parcel was to be returned but has been lost. 4 months later and I still have not received payment from their insurance and they are delaying the payout even though the par... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Do not use this company, booked a collection for 1 package and due to be collected on 5 diffrent dates! Never collected even though customer service re booked it in for each of those days! And had to... Voir plus
This company is not worthy of one star. Such a shame I never checked trust pilot before I used their 'service'. Parcel booked on their 'system' last Friday for collection on Monday. Even paid extra f... Voir plus
L'entreprise a répondu
Everything over this side in Ireland was perfect, however when my parcel was "delivered" in France, there was no email text or any communication as to where it was delivered, it wasn't delivery addres... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de courrier et de livraison
- aussi dans
- Coursier
- Service de livraison
- Site de comparaison de prix
Écrit par l'entreprise
Parcel2Go are the UK’s leading courier comparison website. With over 10 years experience, we’re proud to be able to offer all the biggest carriers to help you get your parcel to its destination. With convenient drop off services, express deliveries and even same day services then we can help you with all your delivery needs; and all for a price you’ll absolutely love!
Coordonnées de contact
Royaume-Uni
- www.parcel2go.ie
1,4
Mauvais
141 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easter Eggs
I needed to send Easter 🐣 Eggs to my Family in the Netherlands and made up a lovely box of goodies and sent it off with Parcel2go.It arrived safe and sound and in plenty of time with nothing broken.I will use Parcel2go again and again and again .
11 avril 2022
A great service
A great service. I drop the parcel to a local drop off point and it is delivered within two days, mostly the next morning and at a reasonable price
9 avril 2022
Miss informed about the location of…
Miss informed about the location of drop point.
The closed one was 20 km away
8 avril 2022
Réponse de Parcel2Go Ireland
Hi Maria,
Thank you for your review.
My apologies for any inconvenience caused by this situation, a list of your local drop off points should be provided during booking.
Thanks, Emily.
some parcels took longer than others to…
some parcels took longer than others to deliver and insuring them is expensive and having to drop them at a location is not ideal that is can't be collected at your premises
8 avril 2022
parcel never collected and could not be…
parcel never collected and could not be tracked and phone not answered terrible service, never again
8 avril 2022
Réponse de Parcel2Go Ireland
Hello
Thank you for taking the time to leave your review. I am sorry to hear about the failed collection and I have emailed you now to discuss this.
Thank you,
Faye
Parcel2Go Customer Services
All went great.
8 avril 2022
A promised 3 day delivery took 6 days.
I used the chat service on 17/Mar. as I needed to get a package delivered ASAP from Galway to Mayo, I was informed that the pick-up service would be done the next day 18/Mar. I pointed out that the 18th was a bank holiday and that another service could guarantee a pick up on 19 Mar, I was assured it would be picked up on 18th, so I proceeded with the drop-off. The packaged was not picked up until Tues 22/Mar. and delivered 24/Mar. the alternative service would have delivered on the 21/Mar. I am very unhappy with both the service and the information provided, as I let down a very valued customer.
7 avril 2022
Réponse de Parcel2Go Ireland
Hello Gerard
Thank you for your review. I am sorry to hear that the parcel was delivered later than advised, and that the customer service was not correct. are online 24.7. Live Chat can be located in the help centre of our website, when you search for our contact details.
https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go
You can use the link above, and refer to the last subheading on that link. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thank you,
Faye
Parcel2Go Customer Services
Paid for parcel del.
Paid for parcel del.. Never collected but took the money.. No direct contact unless u want to talk to a bot.. Its a rip off service with absolutely no come back.. Never use them!!
It should be liiegal to take money for a service and provide nothing, and no way of chasing it up...
7 avril 2022
Réponse de Parcel2Go Ireland
Hello Andrew
Thank you for your review. I sorry to hear about the failed collection. I have emailed you now, to discuss this further.
Thank you,
Faye
Parcel2Go Customer Services
Very bad service
Very bad service. I paid and requested drop to a location. The location no longer took parcels. The response to my predicament was you will have to pay extra for home delivery.
7 avril 2022
Réponse de Parcel2Go Ireland
Hello Niamh
Thank you for your review. I cannot apologise enough for the issue with the shop, and I would like to assist you. I have emailed you directly now.
Thank you,
Faye
Parcel2Go Customer Services
Wonderful service,lovely jolly helpful…
Wonderful service,lovely jolly helpful agent.great job,will be back again..
7 avril 2022
Appauling Service!!
7 avril 2022
Réponse de Parcel2Go Ireland
Good morning,
Thank you for your review.
I am very sorry to hear that you are unhappy with the service received from us. I’d like to see if I can bring this matter to a satisfactory resolution.
I’ve contacted you via email to discuss this further. If you could come back to me at your earliest convenience that would be much appreciated.
Thanks,
Agata
Parcel2Go Customer Services
Parcel2Go review
I start using Parcel2Go when the Pandemie start and i couldn't go to visit my grandchildren. Since 2020 i sending every 2-3 months parcels to Holland and never i haven't any problems. Then i am happy with this company and i recommend to everybody to use. Thank you!
7 avril 2022
Cant seem to get items collected
Cant seem to get items collected. Several times they failed to collect. Twice spent an hour on the customer services who wernt helpful at all, promised refunds for the failed collections, but never got this either.
7 avril 2022
Réponse de Parcel2Go Ireland
Good morning,
Thank you for your review.
I am very sorry to hear about issues with collection of your parcel and that you feel this way about our customer service agents. Our aim is to provide the best service and customer service experience possible and I fully appreciate this not at all the standard of service you would expect.
I’d like to see what I can do to help. I have contacted you via an email to discuss this further. I’d be grateful if you could respond as soon as is convenient.
Thanks,
Agata
Parcel2Go Customer Services
After waiting for a collection everyday…
After waiting for a collection everyday abnd despite multiple rebookings, my parcel was bot collected. I eventually gave up abd rebooked with a rival parcel company who collected the folling day and delivered to my customer the day after.
I am still waiting for a refund from parcel to go.......never again.....and I woukd tell others not to bother with this usless service either
7 avril 2022
Well the website was easy to use and I…
Well the website was easy to use and I got a good price for my parcel to Germany with DPD. It was cheaper than using DPD own website. The problem I had was that the tracking number I got from Parcel2go did not work at all. And there is no Phone or Direct Email to contact them directly.
I tried and that was very disappointing. My parcel got there alright but I had to go to DPD directly to Track my parcel.
7 avril 2022
Réponse de Parcel2Go Ireland
Good morning Michael Farrell,
Thank you for your review.
I am very sorry to hear that you were struggling with tracking your parcel via our website and that you were unable to get in touch with us to receive any help or advice.
I am glad to hear that despite the above issues your parcel has been successfully delivered. In the future in case of any problems you can contact us anytime via Live Help which is open 24/7 and one of our agents will be happy to assist you with any queries. Live Chat can be located in the help centre of our website, when you search for our contact details. https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go You can use the link above, and refer to the last subheading on that link. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
If you wish to discuss this situation or have any question please use the contact link provided above.
I am sorry for all of the inconvenience once again.
Thanks,
Agata
Parcel2Go Customer Services
Can be very hit and miss with the
Can be very hit and miss with the service it’s cheap but I’ve had packs not collected lost issues with packing labels etc and customer service is stressful
7 avril 2022
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.