We were using them to ship products to USA in our business . They charged me insane ( 500 euro ) which they are saying USA custom charges without any explanation . they are not giving you any details... Voir plus
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If I could give a rating of zero stars then I think it would be more appropriate. The parcel was returned to me stating the address was incorrect....it wasn't, I got An Post to deliver it within d... Voir plus
Wish i could leave------ 10 stars In 3 negative Trustipots revievs i left for Parceldirect,they asked me to contact them to sort the issue. I did contact them sevareal times with no response.... Voir plus
I have been dealing with Parcel Direct for 4 years now & have always found them quick, efficient & reliable. Emails & phone calls are always answered promptly & most importantly my packages get picked... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Welcome to ParcelDirect.ie, the parcel delivery comparison site where you can save up to 80% on your parcel delivery costs. Compare Parcel and Pallet Courier Services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping to Ireland, UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.
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340 avis
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A répondu à 69 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Parcel was booked to be collected next…
Parcel was booked to be collected next day, 7 days gone and still not collected!!!
No contact number. Stay away !!
14 mai 2026
Avis spontané
Réponse de Parceldirect
Hi,
We’re very sorry for the delay and frustration caused by the missed collection. This is not the level of service we aim to provide.
Our contact number is available online but if you cannot find it, our contact is 0212399548
Please accept our sincere apologies for the inconvenience, and do contact us directly so we can assist in resolving this as quickly as possible.
Kind Regards,
PD Support
Absolutely terrible experience with…
Absolutely terrible experience with ParcelDirect.ie. They didn’t even try to find a solution to the issue or help resolve the problem. I had no information about the collection point and wasn’t expecting any moving boxes — this should have been clearly highlighted for pickup collections, but nothing was explained.
This company just wastes customers’ time and money. They can’t guarantee anything except taking money from your account. No guaranteed delivery date, no delivery hours, not even reliable pickup or collection point information. What a joke of a business.
The service is absolutely poor, with problems even generating shipping labels. Refunds can take up to 10 working days if you’re lucky enough to get your money back at all. In 2026, when services like ZipPay exist, this is embarrassing.
Even An Post is much cheaper and far more reliable than ParcelDirect.ie.
I have now contacted my solicitor regarding this matter and am preparing for further action through the consumer court process because of the poor handling of this situation under the costumer rights.
Stay away from this company.
13 mai 2026
Avis spontané
Réponse de Parceldirect
Hi,
We’re very sorry to hear about your experience and apologise for the frustration and inconvenience caused.
We understand your concerns regarding the collection process, communication, and refund timeframe. While we always aim to resolve issues as quickly as possible, refunds cannot be issued instantly through services such as ZipPay or similar providers, as all refunds must be processed through the original payment processor. The payment processor advises that refunds can take up to 10 working days to appear back on the original payment method.
We appreciate your feedback and will use it to improve our communication around collections and delivery expectations going forward.
Kind Regards,
PD Support
Use with caution
Use with caution. Booked and paid for parcel, but it was never collected. Re-booked with a different carrier.
Never received a refund or even a reply from Cust service in spite of numerous emails.
13 novembre 2025
Avis spontané
Réponse de Parceldirect
Hi,
We’re very sorry to hear about your experience and apologise for the missed collection and lack of response.
Can you please send us another email and we will come back with proof of refund.
Kind Regards,
PD Support
Recommendable!
The website and service have been really good so far.
No complications and plenty of operators to choose from.
20 avril 2026
Avis spontané
Réponse de Parceldirect
Hi,
Thank you for your feedback! We’re glad you found the website easy to use and appreciated the range of options available.
We look forward to assisting you again soon.
Kind Regards,
PD Support
Very easy and quick delivery
Very easy and quick delivery , would def use again
10 avril 2026
Avis spontané
Réponse de Parceldirect
Hi,
Thank you for your feedback! We’re delighted you found the service quick and easy.
We appreciate your support and hope to serve you again soon.
Kind Regards,
PD Support
Provided excellent service off Mitchel
Provided excellent service off Mitchel, will be back. Delivery went smooth absolutely zero issues.
16 avril 2026
Réponse de Parceldirect
Hi,
Thank you for your great feedback! We’re delighted to hear everything went smoothly and that you received excellent service from Mitchel.
We appreciate your support and look forward to assisting you again.
Kind Regards,
PD Support
Best parcel company in Ireland
Best parcel company in Ireland ! Helped me deliver a package to a loved one and it was so easy going and really great punctual service , shoutout to the customer service team and the business manager as they were so kind and helpful throughout the process ! Wouldn’t recommend a better team or a better company
23 mars 2026
Avis spontané
Réponse de Parceldirect
Hi,
Thank you so much for your amazing feedback! We’re delighted to hear everything went smoothly and that our team could help throughout.
We truly appreciate your support!
Kind Regards,
PD Support
I’ve used Parceldirect.ie a few times…
I’ve used Parceldirect.ie a few times and found it easy to use and good value for money. The ability to compare courier prices is really helpful, and most deliveries arrived on time without issues. Customer support could be a bit quicker, but overall a reliable service
20 mars 2026
Réponse de Parceldirect
Hi,
Thank you for your feedback and for using our service multiple times! We’re glad you find it easy to use and good value.
We appreciate your note on response times and will work on improving this.
Kind Regards,
PD Support
Réponse de Parceldirect
Hi,
Thank you for your kind feedback! We’re glad you found our service fast and our team helpful.
Kind Regards,
PD Support
Best couriers in Ireland
Best couriers in Ireland! Placed order over the weekend, collected on Monday and delivered in Canada by Thursday. Needed some help and customer support answered right away
20 mars 2026
Réponse de Parceldirect
Hi,
Thanks so much for your great feedback! We’re delighted everything went smoothly and our support team could help quickly.
We really appreciate your support.
Kind Regards,
PD Support
Great service
Great service, used many times to ship to Australia. Prices always great and quick responses via email
4 mars 2026
Réponse de Parceldirect
Hi,
Thank you so much for your kind feedback and for choosing our service time and time again!
We’re delighted to hear that you’ve had a great experience shipping to Australia, and that our pricing and email support have met your expectations.
We truly appreciate your continued support and look forward to assisting you again in the future.
Kind Regards,
PD Support
Réponse de Parceldirect
Hi,
Thank you for your kind words!
We’re delighted to hear that you’re happy with our prices and support. Your feedback means a lot to us, and we’re always here to help whenever you need us.
We appreciate your support and look forward to assisting you again in the future.
Kind Regards,
PD Support
Customs issue resolved
Was sending a parcel to the U.K for my son’s birthday and it got stuck in customs. Michael and Rory, the two I dealt with in support, were quick to sort it out. Attentive and helpful service.
20 mars 2026
Réponse de Parceldirect
Hi,
Thank you for your lovely feedback!
We’re delighted to hear that Michael and Rory were able to assist you promptly and help resolve the customs issue for your son’s birthday parcel to the UK. We’ll be sure to pass on your kind words to them.
It’s great to know you found the service attentive and helpful. We truly appreciate your support and look forward to assisting you again in the future.
Kind Regards,
PD Support
Great prices and customer service
Used this service many times before, always really helpful if any issues.
20 février 2026
Réponse de Parceldirect
Hi,
Thank you for your continued support and for taking the time to leave a review!
We’re really pleased to hear that you’ve had consistently positive experiences with us and that our team has been helpful whenever any issues arise.
We truly appreciate your loyalty and look forward to assisting you again in the future.
Kind Regards,
PD Support
Worst courier service ever
Worst courier service ever. Didn’t even pick up parcel for 5 days and telling me every day that it’s due to be picked up today. No time slots allocated for pickup. Sender can’t keep waiting whole day for the driver to come and pickup and which they don’t even come or call.
13 mars 2026
Avis spontané
Réponse de Parceldirect
Hi,
We’re very sorry to hear about your experience and sincerely apologise for the repeated delays and lack of communication regarding your parcel collection.
We completely understand how frustrating it is to be asked to wait in without a confirmed time slot, especially when collections are then missed without any update.
Please rest assured that your feedback has been taken on board and will be raised with our courier partners to help prevent this from happening again.
If there is anything further we can assist you with, please don’t hesitate to get in touch.
Kind Regards,
PD Support
Terrible service
Terrible service, booked in early February to get courier to pick up birthday items from Dublin to Cork. Time was to be collected 10-5.30pm. Waiting in all day, no show. Contact Parcel Direct and they apologised and said courier will be there next day, again waited in 10-5.30pm. Again no show. Asked for refund on 4 different occasions and I am still waiting, 1 month later. Absolute terrible service, stay away.
29 janvier 2026
Avis spontané
Réponse de Parceldirect
Hi,
We’re very sorry to hear about your experience and completely understand how frustrating this must have been, especially given the importance of your delivery.
Please accept our sincere apologies for the missed collections and the inconvenience caused. This is not the standard we aim to provide.
We can confirm that your refund has now been processed and should be with you shortly. Thank you for your patience while this was resolved.
If there is anything further we can assist you with, please don’t hesitate to get in touch.
Kind Regards,
PD Support
Avoid
Avoid. Booked a collection service for collection 3 days ago. Useless service cheap for a reason. They don't do anything. Looking for a refund is prop a waste of time.
5 mars 2026
Avis spontané
Réponse de Parceldirect
Hi,
We’re sorry to hear about your experience. Your booking has now been refunded, and proof of the refund has been sent to you via email.
All the best,
PD Support
Payment done, no order booked, no refund
Mever buy from this website. It's purely scam. Payment is done but no order confirmation is received, parcel is never collected. I asked fkr a refund, they said yes but never received it. Stupidly, I forgot the fraudsters website and I payed and booked for a 2nd time a parcel. Same thing happened. I requested the bank for a refund in the end.
5 janvier 2026
Avis spontané
Réponse de Parceldirect
Hi,
We’re very sorry to hear about your experience and understand how frustrating this must have been. Please contact our customer support team directly with your booking details so they can review your case and provide clarification regarding your orders and refund status.
All the best,
PD Support
Disgraceful daylight robbery
Disgraceful daylight robbery, took an oder, did not honour it, agreed to cancel and refund and months later no refund. Cowboys
27 février 2026
Avis spontané
Réponse de Parceldirect
Hi,
We’re very sorry to hear about your experience and apologise for the frustration this situation has caused. Confirmation and proof of your refund have now been sent to you via email.
All the best,
PD Support
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! After a small claims court decree, the owner Stephen, who also owns O suillebhans and Liberty bars will steal your money and not deliver. Book directly with the couriers, these are thieves.
9 février 2026
Avis spontané
Réponse de Parceldirect
Hi,
Apologies for this hassle, this has been referred directly to the owner now who has confirmed this has been settled now.
All the best,
PD Support
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