ParrotUncle Avis 79

Réponse : ParrotUncle

ll y a 4 jours

Dear Danny,

Thank you so much for your 5-star review and for sharing your experience! We're thrilled to hear that you like your fan very much and even installed it yourself – that's impressive!

It's especially gratifying to know that when you ran into an installation issue, our customer service team was able to patiently help you resolve it. Providing helpful, caring support is exactly what we aim for, and your kind words mean a lot to us.

We truly appreciate you choosing Parrot Uncle. If you ever need anything in the future, we're always here to help.

Warm regards,
The Parrot Uncle Team

P.S. We're always here! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Réponse : ParrotUncle

Actualisé il y a 4 jours

Dear Dale,

Thank you so much for taking the time to share your 5-star experience! We’re thrilled to hear that your 120″ fan arrived quickly, that you were able to install it yourself, and that you’re loving it so far.

You’ve made a very good observation about the fan speed. Large‑diameter fans like the 120″ are designed to move a high volume of air at lower rotational speeds. This approach creates a gentle, consistent breeze while keeping operation extremely quiet and energy‑efficient – exactly what you described. It might not look “fast,” but it’s quietly and effectively circulating air throughout your entire building.

We’re delighted that the fan is performing exactly as intended for you. If you ever have any questions or need assistance down the road, please don’t hesitate to reach out.

Thank you for trusting Parrot Uncle with your building project. Enjoy the cool, quiet comfort!

Warm regards,
The Parrot Uncle Team

P.S. We’re always here to help at Support@parrotuncle.com or 888-275-3352.

Réponse : ParrotUncle

Actualisé il y a 4 jours

Dear Ken Corley,

Thank you for bringing this to our attention, and please accept our sincere apologies that only one of your two fans arrived. We completely understand your frustration.

What happened:
According to our records, both fans were shipped together, but we take your report seriously. Our customer service team has already replied to your email and offered to ship the second fan immediately at no cost to you.

We haven't heard back from you yet. Please check your inbox (and spam/junk folder) for our message. If you prefer, you can also contact us directly at Support@parrotuncle.com or call 888-275-3352 and ask for a manager.

We want to make this right. Please reach out so we can get your missing fan to you as quickly as possible.

Sincerely,
The Parrot Uncle Customer Service Team

Réponse : ParrotUncle

ll y a 4 jours

Dear Krista,

Thank you so much for your thoughtful and honest 5-star review. We completely understand your hesitation – being burned by other companies in the past is frustrating, and it makes total sense that you would be leery of ordering from overseas.

That’s why your trust means so much to us. We’re truly honored that you gave Parrot Uncle a chance, and we’re so glad we didn’t let you down.

Thank you for highlighting our customer service and for understanding that shipping directly from our factory in China can take a little longer to update. We always strive to be transparent about delivery times, and it’s wonderful to hear that your product arrived in great condition.

Your recommendation means the world to our team. We will continue working hard to earn and keep the trust of customers like you.

If you ever need anything in the future, we’re always just an email or phone call away.

Warm regards,
The Parrot Uncle Team

P.S. We’re here to help at Support@parrotuncle.com or 888-275-3352.

Réponse : ParrotUncle

ll y a 4 jours

Dear Staphanie,

Thank you so much for your wonderful 5-star review! We're absolutely thrilled to hear that our plug-in outdoor fan was exactly what you'd been searching for – and that it fits your Yardistry gazebo like a glove.

You're absolutely right: finding a quality outdoor fan that plugs in (instead of requiring hardwiring) can be a real challenge. We designed this model specifically for customers like you who want easy installation without hiring an electrician, and we're so glad it hit the mark.

It's great news that the clean, modern lines complement your gazebo perfectly, and that you didn't need any modifications to clear the support beams. That's the kind of hassle‑free installation we love to hear about!

Thank you for trusting Parrot Uncle with your outdoor space. We hope your gazebo stays cool and comfortable for many seasons to come.

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Réponse : ParrotUncle

ll y a 4 jours

Dear Patrick,

Thank you for your honest review. We completely understand your frustration, and we’re truly sorry that you had to wait so long for the accessories needed to install your fan.

Here’s what happened:

Downrod (extension pole) – This item was actually shipped together with your fan. Unfortunately, the carrier experienced a transit delay, which caused the downrod to arrive much later than the fan. We sincerely apologize for that shipping failure.

Mounting bracket – This part was not in stock at our US warehouse at the time of your order. It had to be shipped directly from our factory in China, and cross‑border shipping typically takes about 15 days. That is why it arrived separately and long after the fan.

The good news: All of your accessories have now been delivered. You finally have everything you need to complete the installation.

Regarding your suggestion to buy accessories elsewhere: We hear you. We are actively working to keep more accessory inventory in the US so future customers don’t have to wait this long. Your feedback is helping us improve.

A small gesture of apology: Please check your email – we have sent you a discount code for a future purchase as a thank‑you for your patience and for helping us get better.

Thank you for giving Parrot Uncle a chance. We hope that once your fan is fully installed, it looks beautiful and serves you well for years to come.

Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352

Réponse : ParrotUncle

ll y a 4 jours

Dear Karen,

Please accept our deepest apologies. You are right to be angry. A fan that doesn’t work, lost information, repeated empty promises, and no one answering your calls – that is completely unacceptable. We are truly sorry.

What went wrong:
Our customer service team has been overwhelmed and understaffed during the recent holiday period. That is not an excuse – it is an explanation, and we are ashamed that it caused you this much frustration. The agent who lost your information has been retrained, and we are overhauling our follow‑up process to ensure this never happens again.

What we are doing for you right now:
We are sending you a brand new replacement fan at no cost. You do not need to return the non‑working fan. We have already created the replacement order, and you will receive tracking information within 24 hours via email.

We know we cannot undo the wasted time and frustration, but we are committed to making this right. Thank you for holding us accountable.

Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352

Réponse : ParrotUncle

8 avr. 2026

Dear Anita,

Thank you so much for taking the time to share your 5-star review! We're thrilled to hear that installation was straightforward and that the fan looks exactly as beautiful as you expected.

We completely understand the excitement (and the wait!) of a new space coming together. When your unit finally gets electricity, we hope the fan performs just as beautifully as it looks. We're confident you'll love it.

If you have any questions once you're ready to power it up, our team is always here to help.

Thank you for choosing Parrot Uncle – and congratulations on your new space!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Réponse : ParrotUncle

8 avr. 2026

Dear Herbert from Northern California,

Thank you for your honest and detailed feedback. Please accept our sincere apologies for both problems you’ve encountered – receiving the wrong downrod component, and your fan stopping just days after installation. That is completely unacceptable, and we understand your frustration.

We also deeply apologize for the delay in our response. Our customer service operations center is based in China, and we experienced slower‑than‑normal reply times due to the recent holiday period. While this explains the delay, it does not excuse leaving you without help when you needed it most. We are actively working to improve our response speed for all customers.

Good news: Our team has now replied to your email. Please check your inbox (and spam/junk folder) for our message. We have also escalated your case to a manager who will personally ensure both issues are resolved.

Please reply to our email or contact us directly at Support@parrotuncle.com (with “ATTN: Herbert – Fan Failure” in the subject line) or call 888-275-3352 and ask to speak with a manager. We are committed to making this right.

Thank you for your patience and for giving us the opportunity to correct our mistakes.

Sincerely,
The Parrot Uncle Customer Service Team

Réponse : ParrotUncle

8 avr. 2026

Dear Sherry,

Thank you so much for your 5-star review! We're delighted to hear that changing your order was easy and that shipping was quick.

We always want to make things as smooth and flexible as possible for our customers, so your feedback truly means a lot to us.

We truly appreciate you choosing Parrot Uncle and hope you love your purchase!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Réponse : ParrotUncle

8 avr. 2026

Dear Robin,

Thank you so much for your enthusiastic 5-star review! We're absolutely thrilled to hear that you think we're an amazing company – that truly means the world to our entire team.

Customers like you are the reason we do what we do. We're grateful for your trust and support, and we'll keep working hard to deserve your kind words.

We look forward to serving you again whenever you need us!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Réponse : ParrotUncle

8 avr. 2026

Dear Kim,

Thank you for bringing this to our attention, and please accept our sincere apologies for sending you the wrong replacement remote – especially after your dog ate the original one (we’ve heard it all, but that’s a first!). We completely understand your frustration. Waiting over a week and paying $48 for a part that doesn’t work is unacceptable. Our remote replacements are model‑specific.

Please send an email to us directly at Support@parrotuncle.com with your order number (or the email used to purchase the remote), so we can correct the remote immediately. A real person will respond within hours.

We know we can’t undo the frustration, but we are committed to making this right for you. Thank you for giving us the chance to fix our mistake.

Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352

Réponse : ParrotUncle

8 avr. 2026

Dear Lawrence,

Thank you for your review, and please accept our sincere apologies that one of your fans arrived damaged and missing hardware. We completely understand your frustration, especially after waiting for a response.

We want to assure you: Our customer service team has already replied to your email and confirmed that we will send you a brand new replacement fan at no cost. No need to return the damaged one.

Please check your inbox (and spam/junk folder) for our message. If you don’t see it, please contact us directly at Support@parrotuncle.com or call 888-275-3352 so we can confirm your shipping details and get the replacement on its way immediately.

We appreciate your patience and the opportunity to make this right.

Sincerely,
The Parrot Uncle Customer Service Team

Réponse : ParrotUncle

8 avr. 2026

Dear Greg,

Thank you for your honest and painful feedback. Please accept our deepest apologies – for the fan receiver failing in under two years, for the replacement order that hasn’t shipped in 14 days, and most of all for the disconnected phone number and unanswered emails. You deserved better at every step, and we are truly sorry.

The receiver in your fan failed prematurely. That should not happen, and we stand behind our products.

Your replacement order was delayed due to a temporary stock issue that our system failed to communicate to you.

Our phone line and email response have been overwhelmed recently, but that is no excuse for leaving you in the dark.

Please email us at Support@parrotuncle.com with “ATTN: Greg – Receiver Failure” in the subject line. Include your order number or the email used to place the receiver order. If you prefer, call 888-275-3352 and ask for a manager – we have fixed our phone system and will answer.

We know we cannot undo the wasted time and frustration, but we are committed to making this right and restoring your faith in Parrot Uncle. Thank you for holding us accountable.

Sincerely,
The Parrot Uncle Customer Service Team

Réponse : ParrotUncle

Actualisé le 8 avr. 2026

Dear Tiffany,

Thank you so much for your wonderful 5-star review! We're absolutely thrilled to hear that you love your new 84″ fan – and that it was delivered fast, easy to install, and looks great in your garage.

Nothing makes us happier than knowing our products are making a real difference in our customers' spaces. Your kind words mean the world to our team.

Thank you for choosing Parrot Uncle. We hope your fan brings you years of comfort and enjoyment!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.